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Extended Stay America - Nashville - Brentwood - South

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155 Reviews from our TripAdvisor Community

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Showing 154: English reviews
Reviewed 17 October 2016 via mobile

I've been staying here for a couple of weeks for work. It is clean and like every other extended stay you get fresh towels, sheets and a tidy up every week. They have full size fridges, a cook top. I can't say enough about the staff, friendly and helpful. My wife is coming up this weekend and I asked Fred,...

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Helpful?
Thank ShannonandJason
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

It is so rewarding to see you had an excellent stay at our hotel. I am so proud of our staff for making a positive expression. They will be informed of the great job they are doing. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to...

Gallup, New Mexico
Reviewed 7 October 2016 via mobile

Came to Nashville for Work was advised by my company to stay here. I decided to give it a try. Upon checking in I immediately noticed there where shady characters congregating in the parking lot and in the stairwell. I went to my room and it seemed clean didn't really noticed anything except it was newly remodeled which is always...

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Thank doholly
Atlanta, Georgia
Reviewed 27 September 2016

I write reviews in two moments - for experiences I *really* love or experiences I'm *really* disappointed in ... and this would be one. Unfortunately, management wasn't very responsive either. I was refunded my night stay but never, ever, received a call apologizing - so basically that's there way of not being interested in keeping a customer. Here's what I...

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Thank hp99787
Mechanicsburg, Pennsylvania
Reviewed 20 September 2016

Hotel is very disappointing. Our non-smoking room was really stinky. The furniture and appliances are old and in need of repair. It definitely needed to be cleaned better. The grab and go breakfast is a joke - dry muffins and coffee. The staff did their job, but not very cheerfully... I would not recommend this hotel.

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1Thank Sue H
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for letting us know about your recent stay. Our staff strives to provide our guest with a clean comfortable stay and apparently we failed in our mission. I have used your comments as a training situation for my employees to make our hotel better. Thank you again for your review. It would be our pleasure for you to...

Stephenville, Texas
Reviewed 23 August 2016

My wife and I were visiting our son who had recently moved to Nashville. This hotel was very clean and well maintained to our standards. We knew we were not getting a 4 star hotel but we were surprised at the comfort of the bed and the clean bathroom. We have stay at other extended stay locations and we would...

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Thank SmilingBig
Kansas City, Missouri
Reviewed 4 August 2016

I was very happy about my stay at Extended Stay. There was a lot going on in town and most hotels were sold out or way too expensive. Although it was our fault, we didn't have anything booked prior to our arrival to Nashville. After spending over an hour trying to find a hotel for the night/weekend we finally stumbled...

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Thank katinakipper
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for sharing your experience. I'm thrilled to read how professional and accommodating our staff was at getting you a room on such short notice after you search for so long. I will be sure to inform them on the excellent job they did getting everything sorted. Thank you for choosing Extended Stay Hotels. We hope to see you...

Reviewed 2 August 2016 via mobile

Booked two handicapped rooms on the first floor for family, spoke with the manager and confirmed, also confirmed roll way bed. Rooms were confirmed again on day of arrival. Upon arrival one ADA room and the other room on the second floor with no elevator. Room smelled awful, and my aunt could not climb the stairs so she ended up...

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Thank D R
Reviewed 2 August 2016

Overall my experience was average. I was not to impressed with the customer service when I did a late check in last week. I arrived around 11:20 pm and a sign on the LOBBY it said to used the phone located in the breezeway fro service. After I picked up the phone I was connected to an operator and I...

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1Thank Garret M
Joplin, Missouri
Reviewed 10 June 2016

People at desk were both very nice at check in and check out. Room was nice,clean and comfortable. There are 2 extended stays across the street from each other,so that was a little confusing,and the place was hard to find but worth it!

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Thank joplin74
Manager_11525, Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for taking the time to write a review of our hotel. I am glad to hear that you enjoyed our great staff and your clean, comfortable room during your visit with us. Still, I apologize that you had a hard time finding our location. Your feedback will be useful as we continue to improve our guest experience. We...

Spruce Pine, Alabama
Reviewed 6 June 2016

First of all this property has two building . The one at 9020 church street had been remodeling within the last few years and the other building across the road has not. there were stain on the refrigerator door , lamp shade and pillow case. Hair on bathroom floor, tub and counter top. Booked through Priceline and tried to get...

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Helpful?
Thank RSHA9268
Manager_11525, General Manager at Extended Stay America - Nashville - Brentwood - South, responded to this review

Thank you for providing us with details about your stay. We strive to provide guests with all the comforts of home, so I am disappointed to hear that our accommodations did not meet your expectations. The site has been remodeled, but we are still working to replace older items, such as the refrigerators. In response to your feedback, I am...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
Official Description (provided by the hotel)
Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate. ... more   less 

Additional Information about Extended Stay America - Nashville - Brentwood - South

Address: 9020 Church Street East, Brentwood, TN 37027
Region: United States > Tennessee > Brentwood
Price Range: $116 - $181 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Brentwood - South 2.5*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Nashville-Brentwood Hotel Brentwood
Extended Stay Brentwood
Brentwood Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Nashville - Brentwood - South staff and other travellers.
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Questions? Get answers from Extended Stay America - Nashville - Brentwood - South staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“gets pretty rough hauling your stuff up 3 floors worth of stairs”
runningonempty2, 6 Apr 2017 | Read review
“If you stayed on the ground floor, because there wasn't an elevator, this hotel might be tolerable, but I wouldn't advise staying here.”
DebbieP842, 29 Mar 2017 | Read review
“this is a "limited service hotel" and stay on the bottom floor as there is no elevators to bring up your luggage.”
efguzik, 21 Feb 2017 | Read review
“Great location, not far from anything you'd remotely want to do in Nashville.”
katinakipper, 4 Aug 2016 | Read review
“Be sure to confirm your room is at the 9020 church street address , not across the road which has outer door entry.”
RSHA9268, 6 Jun 2016 | Read review
5 of 5