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Holiday Inn Franklin - Cool Springs

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Certificate of Excellence
07/05/2017 08/05/2017
1 room 2 adults 0 children
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Holiday Inn Franklin - Cool Springs
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121 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Orange, Texas
Reviewed 2 weeks ago

Great place to stay. The staff was very friendly and very helpful. Room was clean and very comfortable beds. My trip was a quick weekend getaway and I really enjoyed it. Check in went smooth with no problems. I called down to front desk several times and had questions and they were very helpful. Without a doubt, I would stay...

Thank sbrister
Reviewed 2 weeks ago via mobile

We stayed overnight for my son's DI state competition. The room was clean and updated and the beds were comfortable. The staff was very friendly and the location was convenient to where we needed to be and easy to find. We would stay again.

Thank A C
Memphis, Tennessee
Reviewed 2 weeks ago

We stayed at this hotel a couple of weeks ago during a leisure weekend. We typically stay in a Hampton Inn or Drury Inn. While the staff at this hotel were very nice, the room, bedding, and amenities were no different from a Hampton or Drury except it cost more. In addition, the breakfast (which looked just like the other...

Thank RestedMomandWife
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Hi RestedMomandWife, Thanks for your recent stay at the Holiday Inn Franklin - Cool Springs, TN, it's nice to hear from you. Friendly service is what we consistently aim to provide and that in mind, I am delighted to know that our staff's level of assistance has positively affected your overall stay and that you've given us a perfect 5/5...

South Lyon, Michigan, United States
Reviewed 3 weeks ago via mobile

My wife and I stayed her returning from Florida and found this location to be quiet, clean and with a different look from other HI's. Check-in was prompt and efficient at about 4:30p. Room was clean, sleek looking furniture and nicely appointed. This location is not an 'Express' so no complimentary breakfast. They do offer a buffet breakfast, about $12,...

Thank Doug C
A TripAdvisor Member
1 review
Reviewed 3 weeks ago via mobile

I can not say enough good things about the customer service we received!! Billy, in housekeeping, went above and beyond to help us out when we had a child get sick. The front desk service was equally compassionate when we needed extra time checking out.

Thank A TripAdvisor Member
Cleveland, Ohio
Reviewed 3 weeks ago via mobile

If you're looking to be greeted, after a long day on the road, by the front desk employee taking a personal phone call on her cell phone, then this is your place. If, at 5:45 pm, you want to head up to your room (given to you by said employee on the phone) only to find it still being cleaned...

1Thank Lisa1495
IHGService, Guest Relations Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Dear Lisa1495, Thank you for taking the time to write a review about your stay with us. We would like to apologize for the level of service you received from our staff, and we also regret the issues you had with the pillow. Reviews like yours are very valuable as they enable us to target areas we need to improve...

Nashville, Tennessee
Reviewed 20 March 2017 via mobile

Close to Cool Springs Mall and restaurants. Clean and modern hotel. Bathroom and room were clean. Comfortable beds. Refrigerator, microwave and Keurig. Plastic door to freezer kept falling off. Vent fan in bathroom rattled and was very noisy when bathroom light turned on. Bathroom sink and counter modern, roomy and attractive, but you have to squeeze in between toilet to...

Thank Tim A
Reviewed 13 March 2017

The hotel was very clean and staff was very friendly! My review is for last year but we just booked for CMAfest 2017 to stay here again. We were very busy during our stay but it seemed that we went to the hotel for quick breaks in our activities as rest breaks as opposed to having to go back to...

Thank Bobby C
Reviewed 12 March 2017

The Holiday Inn Franklin - Cool Springs was a great place to stay. It was extremely clean and the staff was extremely friendly. When we checked in Heather took great care of us and gave us great information about the area. Janay works in the restaurant and made our stay extra special. She called a personal friend to get information...

Thank Rachel D
Southaven, Mississippi
Reviewed 24 February 2017 via mobile

The hotel was easy to locate. We had an amazing stay here. The room was very clean and also very comfortable. The staff were polite. It's basically close to Nashville and everywhere else. We will return.

Thank Ronnita H
Mason C, General Manager at Holiday Inn Franklin - Cool Springs, responded to this review

Thank you for your kind words and we work hard to ensure you have a good stay and it sounds like we accomplished that. We hope to see you again soon. Thank You. M.Caracciolo GM

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07/05/2017 08/05/2017
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  • Free Parking
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Restaurant
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Restaurant
Room types
  • Non-Smoking Rooms
  • Suites
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Conference Facilities
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
The all-new Holiday Inn Franklin/Cool Springs puts you in the middle of a superior location with some of the area's best restaurants, shopping and prominent businesses nearby. The hotel has 106 spacious guest rooms that feature a work area and a microwave and mini-fridge along with the traditional Holiday Inn amenities. Enjoy free WiFi throughout the hotel and all guest rooms. Nashville and area attractions are only a short drive away and the hotel provides easy on/off interstate access, plus free parking. The hotel recently completed a multi-million dollar transformation and rebranding, emerging as the all-new, full service Holiday Inn, a hotel with greater comfort and enhanced productivity. ... more   less 

Additional Information about Holiday Inn Franklin - Cool Springs

Address: 1738 Carouthers Pkwy, Brentwood, TN 37027-8038
Region: United States > Tennessee > Brentwood
Price Range: $196 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Franklin - Cool Springs 3*
Number of rooms: 106
Reservation Options:
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Also Known As:
Wingate Inn Cool Springs Hotel Brentwood
Wingate Cool Springs
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Franklin - Cool Springs staff and other travellers.
2 questions
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Bartlett, New Hampshire

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Questions? Get answers from Holiday Inn Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Air conditioning ran wide open for 4 days to keep up but it was also extremely hot during our stay.”
685bobbyc, 12 Mar 2017 | Read review
“1st Floor - can hear the cars start up in the am.”
DawnS786, 10 Oct 2016 | Read review
“Pool is outdoors if that is an important amenity.”
dclayburg, 23 Aug 2016 | Read review
“I've stayed on every floor. There all good.”
kevin3821, 16 Aug 2016 | Read review
“upper floor at the end for quiet and nicer view.”
Toad727, 27 Jun 2016 | Read review
5 of 5
US$135* /night
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Prices are for 1 room, 2 adults
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