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Extended Stay America - Chattanooga - Airport

Booking.comUS$57*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Extended Stay America - Chattanooga - Airport
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55 Reviews from our TripAdvisor Community

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Showing 55: English reviews
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Reviewed 5 days ago NEWvia mobile

Stay away. It is suppose to be newly remodeled. It was dirty. Poorly maintained. No customer service. Roaches in room. First night smoke detector was beeping. Called front desk. They could not do anything until the next day. I had to take it apart pull the battery go to front desk get a new battery and replace. The remote did...

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Helpful?
Thank Teresa B
00esa, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Teresa, thank you for taking the time to review your stay. We are sorry for the issues you had in your room and the inconvenience they caused. Your comments have been discussed with the team, and we are reviewing our procedures now so this does not happen again. We hope you will stay with us again so we can provide...

Chattanooga, Tennessee
Reviewed 6 March 2017 via mobile

It was after 11 p.m. when we needed to find a room, didn't have a reservation at first. Went in to the lobby and the girl said she couldn't help us without a reservation. So we sat in the parking lot and made a reservation on our phones. Went back in lobby and she was again super rude. Asked for...

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Helpful?
Thank YorkForrester
Manager_11525, Manager at Extended Stay America - Chattanooga - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation of not being able to check in that you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, my team is being retrained on the check-in procedure and policies. We continually work...

Reviewed 28 January 2017 via mobile

In the first room they gave me the toilet wouldn't flush and the sink wouldn't drain. Food was slung on walls and the refrigerator was never cleaned. I complained and got a second room. To my horror there was mouse droppings all over the kitchenette and mold growing in the fridge. I left immediately and will never be back.

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Helpful?
Thank Yeast B
Reviewed 5 December 2016 via mobile

This hotel is currently being renovated for the better. I will be here for atleast 3 months. .so far so good....well except for the fact that house keeping only comes ONCE a week...and there is NEVER any fruit available at breakfast...but as far as my room goes..I have no complaints there! Semi-friendly staff..it seems like there are alot of employees...

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Helpful?
Thank Medina E
Manager_11525, Manager at Extended Stay America - Chattanooga - Airport, responded to this review

I appreciate you taking the time to write a review of your experience with us. I sincerely apologize that there was not any fruit for breakfast, unfortunately we do not have fruit. I also apologize that you had to encounter some staff members that were unpleasant. To ensure that a situation like yours doesn't happen again, we will be having...

Reviewed 18 October 2016

We often stay here when we vacation in Chattanoogna. With restaurants, gas stations, drug stores and grocery markets nearby the location is great for us. The manager was extremely helpful when she learned we were interested in fingin a retal home or apt. in the area. We will almost certainly stay again.

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Helpful?
Thank Re P
Manager_11525, Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you so much for posting a review of our property. I'm so pleased to hear that you enjoyed your stay with us and that the manager was helpful to you while you was here. Our goal is to make you feel like our hotel is home away from home and thankfully we was able to do that for you....

Ligonier
Reviewed 30 January 2016

Stayed here a year or so ago on business and liked it, so we thought we would give it another try. We like staying at this chain from time to time because we are away from home on business so much that it is nice to be able to make a "Home Cooked Meal" This time we were told that...

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Helpful?
Thank horizontransport
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. The situation you described is unacceptable, and I sincerely apologize for your experience. To ensure that a situation like yours doesn't happen again, I am retraining our staff on our check-in procedures as well as making sure we are thoroughly inspecting rooms prior to guest arrivals. We continually work...

Reviewed 31 October 2015 via mobile

I really enjoyed my stay here at the extended stay of Chattanooga!!! The staff was very helpful and friendly. They were very knowledgeable of the area and gave me great references of places to eat and visit. The hotel could use an update, but it is so clean and comfortable that one negative did not bother me. All in all...

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Thank amber c
Reviewed 17 October 2015 via mobile

When price matters more these guys are ok, just don't expect brilliance. Quite amusingly the card left behind stating the room had been personally checked for cleanliness was on a table inches away from a sticky mess left by previous guest, and a chair covered in crumbs. If you can ignore the little things and the price is right id...

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Helpful?
Thank Jan P
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

The feedback provided in your review is much appreciated. I sincerely apologize for the cleanliness issues you experienced. To ensure that a situation like yours doesn't happen again, we are reviewing our cleanliness standards and re-inspecting all rooms. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. Please feel free to contact...

Chattanooga, Tennessee
Reviewed 30 August 2015

This is a place I'd rather forget - a bad time in life - and saw many folks here that were obviously having a hard time too. Many workers coming to work on projects in the area - lots of traffic, hard to find close parking at times. Folks parking in handicap parking that have no placards/licenses that show they...

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Helpful?
Thank valeriea54
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Thank you for your recent review of your stay. I sincerely apologize that your stay was not to our company’s high standards. In response to your feedback, I will be using your comments as a training tool to coach our staff to ensure your experience is not repeated. We continually work to improve our hotel, so I really appreciate you...

Dahlonega, Georgia
Reviewed 19 July 2015

My stay here was only due to accepting a 'deal' offer on a third-party website, where you don't know the name of the property until the offer is completed. Had I known beforehand, I would have not chosen to stay here. The short list of positives: staff was pleasant, room was clean as could be expected, cable channel selection was...

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Helpful?
2Thank Travelingfrom865
Manager_11525, General Manager at Extended Stay America - Chattanooga - Airport, responded to this review

Your review for our hotel was recently brought to my attention. We appreciate the kind comments about the staff, and also the cleanliness; however, we apologize that you found our property to be worn. The Chattanooga location is scheduled to be renovated in 2016. To prevent this from happening again, our team is continuously working on deep cleaning all areas...

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11/06/2017 12/06/2017
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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Chattanooga - Airport

Address: 6240 Airpark Dr, Chattanooga, TN 37421-2988
Region: United States > Tennessee > Chattanooga
Price Range: $80 - $119 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Chattanooga - Airport 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Extended Stayamerica Chattanooga-Airport Hotel Chattanooga
Extended Stay Chattanooga
Extended Stay America Chattanooga
Chattanooga Extended Stay
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Chattanooga - Airport staff and other travellers.
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Questions? Get answers from Extended Stay America - Chattanooga - Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“bottom floor, near parking inner area near office - outer area is near highway”
valeriea54, 29 Aug 2015 | Read review
“Opposite side of Hwy 153 may be quieter.”
Travelingfrom865, 18 Jul 2015 | Read review
“Rooms on the side or the front are farther from the traffic noise.”
625janetp, 24 Jan 2015 | Read review
“Don't waste your money. But...If you're desperate...don't get a room on the side next to the interstate ...its very loud and don't get a room with twin beds because those rooms are not for families, the are for construction worker/ crew men and they reflect such.”
btrflygirlr, 2 Jan 2015 | Read review
“I ended up using my personal Wi-Fi hotspot because I was in a hallway. Get a room on the check-in side or you will have highway noise all the time.”
juliab231, 13 Sep 2014 | Read review
5 of 5
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