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Holiday Inn Express Hotel & Suites

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241 Reviews from our TripAdvisor Community

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Showing 241: English reviews
Angleton, Texas
Reviewed 11 July 2016 via mobile

Maybe it is one time, holiday week issue, but thus is one of the more disappointing HIE stays ever. Our room was dirty when we checked in -nail clippings on floor, bathroom Dirty :( - . The evening desk mgr was on his own (on Sat. Nite? Really?) And tried to do herculean j9b. But while at the desk to...

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Helpful?
1Thank TXMattAwayFromHome
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear TXMattAwayFromHome, Thank you for your candid review of our hotel. I am disappointed to hear that you experienced an interruption in service due to your room condition, as this is not our normal standard. I will be sharing your feedback with our entire team so that we can correct these issues. I hope that you will give us another...

Cohasset, Minnesota, United States
Reviewed 3 July 2016

a very nice clean place. beds are comfy. a real nice layout for breakfast the area is nice and clean. didn't have reservation and was able to get a room very easily. rate kept dropping as we were getting checked in.

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Helpful?
Thank Sara C
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Sara C, Thank you so much for your review of our hotel! I am extremely pleased to hear that you had a great stay with us. We hope to see you again soon in the future! Sincerely,

Evans, Georgia
Reviewed 10 June 2016

Stayed here 1 night on our way from Georgia to Iowa. Room was clean and comfortable. Easy to get to and staff was friendly. this is a normal Holiday Inn express, nothing fancy, but for a comfortable bed it works well. Will stay again if we find ourselves making the long drive to Iowa again

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Helpful?
1Thank beachlivin2
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Beachlivin2, I am glad you enjoyed your stay with us. We appreciate your feedback as it helps us to improve and know where we stand. We would love to see you back again soon. Sincerely, Erika Burroughs

Sarasota, Florida
Reviewed 28 May 2016

This hotel is a great value for a traveler that wants a clean place to stay, friendly staff, and a comfortable bed! It is not fancy but when you have driven 11 hours, you just want a good place to sleep. Sure, it could be updated, but cleanliness is more important than new tile! The breakfast was a good continental...

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Helpful?
Thank marbar17
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Marbar17, I am so glad we could accommodate your needs and provide you with a comfy bed and a delicious breakfast. We do our very best to make our guests feel comfortable and at home, I am so glad you enjoyed it. Thank you so much for your feedback and we would love to have you back soon. Sincerely,...

McDonough, Georgia
Reviewed 24 May 2016 via mobile

Was a great place to stay.great location and service.wonderful beds too. Will be my hotel of choice in Chattanooga. The staff went out of their way to assist us They are a great addition to the city. The moon pie company store is next door along with many restaurants The free shuttle around the city is very close as well...

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Helpful?
1Thank tmoye
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear tmoye, Thank you so much for choosing the Holiday Inn Express and the IHG family. I believe the review you have written is for our sister property located downtown Chattanooga. We appreciate your loyalty to our brand and thanks so much for your kind review. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

NC
Reviewed 18 May 2016

I stay at HIE all the time however, this one was dated and it showed. There were alot of problem's with this location. -Mold in the bathroom on the ceiling due to no vent fan. -Mold under the sink on the floor. -The tub gurgled all night long due to ???????? There was no water in it and it still...

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Helpful?
1Thank NcQueenLisa
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear guest, I am very sorry for all the inconveniences you experienced during your stay with us. I would like to thank you for your feedback it is very helpful so we can improve the problems you experienced. We are constantly making changes to improve our hotel and the quality of our customer service. I do hope you return in...

Locust Grove, Georgia
Reviewed 15 May 2016

This is the 3rd year we have stayed at this hotel. We travel with our high school's winter guard group for the annual championships held in Chattanooga each year. We like the friendly staff. We like the location. We like the ease of booking rooms (we normally get 10-15 rooms). They have a nice breakfast bar. They have a nice...

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Helpful?
Thank 4Pearsons
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear 4Pearsons, Thank you so much for your wonderful review! We are so pleased by your continued loyalty to our brand as well as our hotel. We are pleased that you enjoy the friendliness of our staff as well as our overall amenities. We are honored to be your hotel of choice and look forward to welcoming your return! Sincerely,...

Birmingham, Alabama
Reviewed 5 May 2016

First of all the staff was excellent. Unfortunately this isn't enough to warrant a return visit. It is an older property that looks nice from the outside. If the price was better it wouldn't be so bad. When we walked into the room the carpet smelled like feet and was quite nasty. I would not allow my kids to take...

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Helpful?
1Thank rhetttrimm
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear rhetttrimm, Thank you so much for your feedback. I sincerely apologize that you were less than satisfied with your stay. We have noted your concerns and are always looking for ways to continually improve our overall guest satisfaction. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

Columbus, Ohio
Reviewed 29 April 2016

Stayed one night on our way into town. Easy to find, hotel was clean. Area is decent and feels safe - no issues leaving car in the lot or anything. Room was the typical HI Express room with amenities and free breakfast. Comfortable, clean, easy in and out. Perfect for an overnight. Breakfast was good - plenty of choices.

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Helpful?
Thank dplpjp
Alicia L, Public Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear Dplpjp, I am very delighted you enjoyed your stay with us and I am definitely glad you liked our amenities and breakfast. Your feedback is very much appreciated and we are always looking to improve to better serve our guests. Thank you so very much and I do hope to see you very soon.

Portland, Maine
Reviewed 23 April 2016 via mobile

While traveling with Grandchildren , we booked this hotel as a stop along the way back to Maine. We had stayed in a Holiday Inn Express on the way to Louisiana and was very happy with it , the free breakfast was perfect grandchildren. When checking in , the front desk kindly upgraded our room to a family suite! Would...

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Helpful?
Thank MJSB
Alicia L, Guest Relations Manager at Holiday Inn Express Hotel & Suites, responded to this review

Dear MJSB, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Alicia L. Social Communications Manager (423) 308-0116

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
Official Description (provided by the hotel)
The Holiday Inn Express Hotel in Chattanooga offers the best in service and Southern Hospitality, with convenient access off the Interstate 75 at Exit # 1. You are just minutes away from Chattanooga's business and industrial area and centrally located for a visit to area attractions and shopping including Lookout Mountain, Ruby Falls, Rock City, Incline Railway, Tennessee Aquarium, Creative Discovery Museum, Imax Theater, Chattanooga Choo Choo, Lake Winnepesaukah Amusement Park, Hamilton Place Mall and Warehouse Row Outlet Mall. Enjoy the complimentary Deluxe Express Start continental breakfast bar in our spacious Great Room while catching up on news from around the world on CNN and around the country with the Atlanta Journal-Constitution. All our rooms are equipped with free high speed internet access, or use our 24-hour business center to stay caught up on your work while on the road. Also, local calls are free to all guests. Trying to relax? Enjoy our year round indoor heated pool. If it's a good workout that you are looking for, all guests have access to our on-site fitness room. For that special occasion we also offer hot tub suites. The Holiday Inn Express Hotel & Suites East Ridge looks forward to your next visit to our area. Make the smart choice, Stay with us at Holiday Inn Express Hotel & Suites in East Ridge. ... more   less 

Additional Information about Holiday Inn Express Hotel & Suites

Address: 1441 N. Smith St., Chattanooga, TN 37412
Region: United States > Tennessee > Chattanooga
Price Range: $165 - $249 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites 2.5*
Number of rooms: 64
Reservation Options:
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Also Known As:
Holiday Inn Express Hotel Chattanooga
Holiday Inn Express Hotel And Suites
Holiday Inn Express Chattanooga
Holiday Inn Chattanooga
Chattanooga Holiday Inn
Hotel Style:
#17 Family Hotel in Chattanooga
#21 Romantic Hotel in Chattanooga
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites staff and other travellers.
1 question
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Mosinee, Wisconsin, United States
over a year ago

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Questions? Get answers from Holiday Inn Express Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“A different hotel!!”
 of 5 bubbles LindsayJ157, 14 Jan 2017 | Read review
“We had an upgrade to a jacuzzi room and it was nice!”
 of 5 bubbles marbar17, 27 May 2016 | Read review
“Tip... don't stay here unless you must”
 of 5 bubbles rhetttrimm, 5 May 2016 | Read review
“Second floor room with two queens came with a mini fridge, microwave, and coffee maker.”
 of 5 bubbles 190joe, 29 Mar 2016 | Read review
“We were on the 3rd floor and it was remarkably quiet. We were in room 301.”
 of 5 bubbles Ft_WorthTXMom, 9 Sep 2015 | Read review
5 of 5