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Holiday Inn Express Cleveland Northwest

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222 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Express Cleveland Northwest
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Showing 219: English reviews
Roanoke, Virginia
Level Contributor
250 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed 12 September 2016 via mobile

We have visited this Hotel before! It is always clean and fresh. They have a great breakfast in the morning. Check in was quick and easy. I expect it to be easy leaving as well. You could not pick a better place to stay while in Cleveland.

Helpful?
Thank jhais28374
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much for your 5 stars and return business. Your comments- "Great Breakfast....could not pick a better place to stay" says it all. Wow! Thank you! We are honored to have been voted "Best Hotel" for 4 years straight by the Cleveland Daily Banner. As they say, the locals know best. Please be safe in your travels and... More 

Macomb
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 24 August 2016 via mobile

We stayed here heading home from vacation to get some sleep. This is a really nice, updated hotel. The staff was friendly, everything was clean and as an express, it had the free breakfast buffet. And I love that they have coffee and water available 24/7 in the lobby.

Helpful?
Thank A K
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

AK, thank you for noticing the efforts of our staff. WE truly do our best to provide all of the things that you mentioned, "friendly, clean, updated, etc." We would love to serve you again and hope you will return soon. God bless you and yours. More 

1 review
Reviewed 23 August 2016 via mobile

We had to make a emergency stop here. Front desk guys were fun and super nice. Room was super clean. Girl doing breakfast was great. Owner came by at breakfast and thanked us for staying here. Nice touch. Nice view from our room and walking distance to Long horn Steak House. Great place.

Helpful?
Thank Brent F
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Brent F, thank you sir. It was great meeting you and your wonderful family. I hope you guys were able to complete your trip with no further emergency stops. Your kind words are greatly appreciated, especially since you work in the hospitality industry. You should know and we appreciate your expertise in this review. Come back and see us when... More 

Cleveland, TN
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 August 2016

This place is gorgeous! Very different décor from your typical hotel! I felt like I was in a BIG city! The location is great and very convenient to shopping, restaurants and theaters. I was always a "Hampton Inn girl" until I stayed here!!! NO comparison. The staff is always super friendly and the owner is a fabulous guy as well!... More 

Helpful?
Thank brwneyegrl37
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Wow, we are so grateful for the review and wonderful words. Our staff appreciates you noticing their efforts and we love your attention to detail. Yes, please do send your friends and we will provide the best in Southern Hospitality for you and your friends. God bless and be safe in your travels. More 

Lebanon, Ohio
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 12 August 2016 via mobile

Very clean and the staff was great. They take great pride in their facility. They take your stay to the next level. The owner works on site and makes an effort to ensure everyone is pleased with their stay. I would strongly recommend this hotel, it is new, clean, and well kept. The breakfast is your standard Holiday Inn Express... More 

Helpful?
Thank MikeB0167
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

WE are truly honored by your kind words. We do take "great pride" in our facility and our staff works extremely hard to provide the "friendliest" service in the business. Your comment regarding "clean and well kept" is definitely a top goal for us. I hope you will come back soon and allow us to serve you again. God bless... More 

Tennessee
Level Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 11 August 2016

In Cleveland, TN and looking for an A+ hotel to stay? Look no further than the Holiday Inn Express! I have had the pleasure of staying here on many occasions, brought family and have suggested and sent friends & clients to stay here also. The rooms are spacious, clean and the beds are like sleeping on clouds! My wife has... More 

Helpful?
Thank btrott32
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

"A+, Awesome, Spacious, Delicious Breakfast...." Wow we are so thrilled that you had another great visit. We love our repeat customers and really appreciate your wonderful words. Good luck to your daughter and future husband as they start a new life together. WE hope to see all of your friends and family here at our hotel for the wedding. More 

Mobile
Level Contributor
88 reviews
73 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 1 August 2016

I like the Holiday Inn Express brand and was pleased with the hotel in Cleveland,TN. Located right off the interstate, the rooms were clean and roomy. The hotel is fairly new and is well kept. Breakfast was the standard HIE fare. I would recommend this property.

Helpful?
Thank phrunk
Richie H, General Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you so much for staying with us and for your kind words! We are truly honored! I am glad to see your review got posted. Currently, this site has not been posting several of our guests with positive experiences. I hope Tripadvisor will do the right thing and release our positive reviews even though we have stopped advertising with... More 

Roanoke, Virginia
Level Contributor
59 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 July 2016 via mobile

My husband and I were very disappointed with this Holiday Inn Express! We are gold members and expected the hotel to be the same quality as others we enjoy staying in. However, this hotel was not. We were put into a double bed room on the fourth floor upon opening the door we were sick from the mildew smell. A... More 

Helpful?
Thank Gaytha Q
Richie H, General Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for staying with us. We will continue our pursuit of excellence in every area that has achieved award winning ratings (best hotel in the region) each year since opening this location. Please come back and we will do our best to serve you. More 

Level Contributor
13 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 22 July 2016

I recently stayed at this property on a work trip. The first room that I was given had a horrible musty odor which prompted me to ask for a different room. The check-in staff quickly got me moved to a different room that didn't smell like mildew and mold. The free breakfast offered was average, but the coffee was horrible!... More 

Helpful?
1 Thank 805kirad
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you for staying with us. We realize that you have many choices in our area. Each property offers a different environment and atmosphere. We do our best to cater to our clientele. We are sorry if we missed the mark with your personal preferences. We wish you the very best in all of your travels. More 

Austin, Texas
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 19 July 2016 via mobile

As a "Spire Elite" member of Holiday Inn, I know what's good and what's bad. This hotel is an awesome place to stay. I was just north of here and the HI there was so poor. This place in Cleveland, TN. is really nice. The pool was wonderful to swim in too. Awesome front desk staff. If you'd only seen... More 

Helpful?
1 Thank Wingnut1751
Richie H, Manager at Holiday Inn Express Cleveland Northwest, responded to this review

Thank you! When our staff hears words like "awesome, wonderful, etc." it is very rewarding to the effort they put into making this an "awesome place to stay." As a Spire Elite you definitely understand and have the travel experience to "know what's good and bad." We are truly honored by your compliments and hope you will return soon. More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Free Parking
GreenLeadersPlatinum level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Cleveland Northwest

Address: 4355 Holiday Inn Express Way, GPS devices -4355 Ellis Circle, Cleveland, TN 37312
Region: United States > Tennessee > Cleveland
Price Range: $168 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Cleveland Northwest 2.5*
Number of rooms: 88
Reservation Options:
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Hotel Style:
#1 Green Hotel in Cleveland
#2 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Cleveland Northwest staff and other travellers.
2 questions
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Questions? Get answers from Holiday Inn Express Cleveland Northwest staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the south side are away from the highway and quieter”
 of 5 bubbles reviewsbychris2016, 25 Oct 2016 | Read review
“Suites are exceptional”
 of 5 bubbles Izzyondaroadagain, 15 Oct 2016 | Read review
“I was on ground floor and the room was very quiet”
 of 5 bubbles michellehA1233HB, 18 Sep 2016 | Read review
“I prefer the higher floor and back side of hotel. Less noise and away from the front parking lot.”
 of 5 bubbles brwneyegrl37, 17 Aug 2016 | Read review
“The rooms on the right side of the hotel appear larger because how the microwave/fridge is placed. It appears 2x larger”
 of 5 bubbles BJloves40, 18 Jun 2016 | Read review
5 of 5
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