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Douglas Inn & Suites

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Traveller (18)
Room & Suite (40)
Dining (1)
Ratings and reviews
Certificate of Excellence
  • Excellent52%
  • Very good28%
  • Average10%
  • Poor5%
  • Terrible5%
Travellers talk about
“cracker barrel”(24 reviews)
“room was clean”(23 reviews)
“front desk”(21 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
Kitchenette
Pets Allowed
Wheelchair Access
Laundry Service
Self-Serve Laundry
Pool
2 Star Hotel
It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard...
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Location and contact
2600 Westside Dr NW, Cleveland, TN 37312-3605
33.9 km to Lovell Field
11 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (170)
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168 results
Traveller rating
84
46
18
10
10
Traveller type
Time of year
LanguageEnglish
84
46
18
10
10
Show reviews that mention
All reviewscracker barrelroom was cleanfront deskwafflesegg pattiescity cafean overnight staynice showersmall hotelfirst floorbiscuits gravylocated closegreat place to staycontinental breakfastdefinitely stay here againnice breakfastlee university
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1 - 5 of 168 reviews
Reviewed 5 days ago

We had a church group in town for a conference. Rented six rooms for two nights. Everyone agreed we will stay here next time we are in town. Staff was friendly, helpful, and efficient. Rooms were clean, quiet, and comfortable. Location is convenient to the...More

Thank dasmith5977
Response from Nerissa M, Guest Relations Manager at Douglas Inn & SuitesResponded 3 days ago

dasmith5977, Thank you for taking the time to let us know how you enjoyed your stay of Douglas Inn & Suites Hotel. I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and...More

Reviewed 5 days ago

We had a large party and booked three rooms. Staff were very helpful and friendly. The rooms were very clean and spacious. Room prices were less than nearby chain hotels. We would definitely stay here again.More

Thank Lee Ann D
Response from Nerissa M, Guest Relations Manager at Douglas Inn & SuitesResponded 3 days ago

Lee Ann D, Thank you so much for sharing this experience and giving us the opportunity to recognize our staff for exemplary work. Hearing about how our efforts to give you a pleasant and accommodating experience have been successful is very rewarding for every member...More

Reviewed 1 week ago

Before I tell about the hotel itself, be warned that online booking assigns the rooms in order, downstairs to upstairs. Pets are allowed downstairs, but even if you request a no-pets room online booking will assign you downstairs. The hotel staff fixed that for me...More

Thank CGW781
Response from Nerissa M, Guest Relations Manager at Douglas Inn & SuitesResponded 6 days ago

CGW781, Thank you for taking the time to complete our guest satisfaction survey and for rating our hotel so highly! I am so glad that you found our hotel to be clean and convenient and that you enjoyed the five star accommodations and hospitality that...More

Reviewed 11 June 2018 via mobile

Stayed at the Douglas Inn to attend my granddaughter's softball tournament. The staff was kind and welcoming. The rooms clean. We felt safe. It was a stone's throw to Cracker Barrel. Luckily, we ate Cracker Barrel for dinner because it wasn't needed for breakfast. The...More

Thank Mary\Spencer,Ph... S
Response from Nerissa M, Guest Relations Manager at Douglas Inn & SuitesResponded 13 June 2018

Mary\Spencer,Ph... S, Thank you so much for your kind remarks to our breakfast, cleanliness and staff hospitality. We are all pleased to learn we were able to make you feel comfortable and that our services and accommodations lived up to your expectations. We can't begin...More

Reviewed 6 May 2018 via mobile

Everyone is friendly, helpful and very clean. The cute little things really stood out to me. Very happy with this little place. Coffee and breakfast are nice. Did not go in pool, still a little chilly, but it looked nice!More

Thank CK0308
Response from Nerissa M, Guest Relations Manager at Douglas Inn & SuitesResponded 9 May 2018

CK0308, It is wonderful to hear that you enjoyed your stay and that you have rated our hospitality and accommodations so highly! Thank you so much for your compliments to our breakfast options and we were able to meet your expectations of cleanliness and service...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet (WiFi)
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Pets Allowed ( Dog / Pet Friendly )
Free Parking
Wheelchair Access
Breakfast included
Self-Serve Laundry
Non-Smoking Hotel
Laundry Service
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$84 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Family Rooms, Suites, Kitchenette
Details
Price range
US$84 - US$99 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Family Rooms, Suites, Kitchenette
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Traveller (18)
Room & Suite (40)
Dining (1)
Family and Play Areas (2)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
Judy B
20 November 2017|
AnswerShow all 2 answers
Response from Patricia I | Reviewed this property |
877-559-5579
0
Votes
Room Tips
"First floor has exterior doors. Park near the room. Second floor has an interior corridor."
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"Pets are allowed on the first floor but not the second floor."
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"The back side is away from the main street and has the view of the Cracker Barrel."
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"Choose second floor room"
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