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Douglas Inn & Suites

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1 room 2 adults 0 children
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Douglas Inn & Suites
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122 Reviews from our TripAdvisor Community

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Showing 121: English reviews
Reviewed 3 days ago NEWvia mobile

It was acceptable for the price paid. The front desk staff were pleasant and friendly. The rooms were decent, a little outdated and smelt of smoke. (non-smoking rooms.) If it was priced higher, I'd be expressing my opinion to the staff.

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Helpful?
Thank jmar367
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for taking the time to review our hotel. I am sorry to read that we did not meet your or our expectations. I will be sharing this with my team and use it as a training tool to better our service. We hope we can serve you better in the future. Thank you for your business.

Minnesota
Reviewed 2 weeks ago

Older hotel updated, rooms were modern and clean. We liked the first floor room with its door to the outside, very handy to take the dog out. Cracker Barrel restaurant is right next door Breakfast room had several hot items including eggs

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Helpful?
Thank Retiredbeanctr
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for the recommendation and the very nice review. We truly appreciate your visit to Cleveland,Tn and we look forward to host your next trip.

Grand Rapids, Michigan
Reviewed 4 weeks ago via mobile

We stayed here while dropping my son at school. It is an excellent value. Does this mean it has the biggest room, most expensive furniture, and a gourmet breakfast? Of course not. However, if you're looking for an affordable place to sleep with friendly staff and clean, comfortable furnishings then look no further. We have stayed in more expensive places...

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Helpful?
Thank ThomasRex71
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

We appreciate the great review and the must stay recommendation. It was a pleasure hosting your visit to Cleveland ,Tn. Thank you for selecting our Douglas Inn during your trip.

Nokomis, Florida
Reviewed 17 November 2016

We wish that our stay had lived up to the positive reviews we had read. Our experience, however, was primarily a disappointment - although we will start by giving the hotel kudos for its attempts to try to bring an old property up to some standard of quality. Unfortunately a number of situations make it impossible for us to recommend...

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Helpful?
Thank BobetteMG
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We sincerely apologize for the inconveniences you experienced while staying with us. We appreciate the time you set aside to submit this review. Thank you for staying with us, and we hope that you give us the chance to offer you a better accommodating stay in the future.

Reviewed 14 November 2016 via mobile

I specifically choose this motel because of the high marks on Trip Advisor. We were not disappointed. It looked brand new. The counter staff was Very friendly. The room was very clean and the beds were very comfortable. It was a great deal and had a good breakfast!

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Helpful?
Thank Jim P
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

First, we would like to thank you for taking time out to give our property a review. Second, we thank you so much for staying with us! We are happy you enjoyed your stay. We look forward to seeing you again the next time you are in the area.

Marion
Reviewed 20 October 2016 via mobile

We stopped over on our way to Florida. A perfect place to stay on the road. The staff was very friendly and helpful and the rooms were clean and comfortable. Breakfast was adequate. We would definitely stay here again.

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Helpful?
Thank Shelley R
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

We would like to first and foremost thank you for your most recent stay with us. We also would like to thank you for taking the time to review our property. I will be sure to pass on your review to my staff!

Atlanta, Georgia
Reviewed 3 October 2016

Our family booked only for one night. The following morning we had reservations for 10 am for white water rafting! We arrived late and got a good night sleep. There was a little league team playing outside the stairwell, but our room 203 had an interior hallway. Apparently, all the first floor rooms had exterior doors, and we would have...

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Helpful?
Thank Schweitzers
DouglasInn, Public Relations Manager at Douglas Inn & Suites, responded to this review

Thank you for taking the time to let us know about your stay. We look forward to seeing you the next time you are in the Cleveland Area.

The Villages
Reviewed 6 September 2016

Pulled in late without reservations,Chad very accommodating with first floor room because of my breathing problems.Chad also recommended ""THE CITY CAFE"" so we went about a 3/4 mile and it was one of the BEST meals we ever had on the road.Our room was clean,neat,well laid out and most of comfortable.Next mornings breakfast was fresh and hot ,with great coffee.We...

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Helpful?
Thank Richard J
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

As the General Manager of this property it is my pleasure and my goal to assist each and every guest in anyway possible to ensure a great experience. We truly appreciate the time you took to share those great comments with us. We hope to see you again.

Sterrett
Reviewed 3 September 2016

Just left there this morning. Very very clean, comfortable bed, nice furniture and very affordable. The offer a breakfast but right next to Cracker Barrell if you prefer that. Staff are very nice and appreciated my oohing and ahhing.

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Helpful?
Thank Sadiemae2013
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We are happy to hear that you enjoyed your stay. we look forward to seeing you again in the future.

Laceys Spring
Reviewed 27 August 2016 via mobile

I read hundreds of reviews from all over the area. We booked this place through expedia. Great room, friendly staff, and nice breakfast! We come to this area once a year to kayak we definitely found our "go to stay place"! Thank you Douglas Inn and Suites!

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Helpful?
Thank Becky P
DouglasInn, Guest Relations Manager at Douglas Inn & Suites, responded to this review

We are so happy that your stay was enjoyable. This is exactly how we want every guest to feel. We look forward to your next visit with us.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
It Is With Great Pleasure That I Extend To You A Heartfelt Welcome To The New Douglas Inn & Suites. Being a fellow traveler staying at various motels, hotels and inns, I saw a need for a new place to stay that offers the comforts of home combined with affordability. Long hours and hard work have gone into the planning of this new facility to bring you superb accommodations and personal service - insuring you a pleasant and relaxing stay. Whether you're on business, pleasure or visiting family and friends, I'm confident our amenities will surpass your expectations. Thank you for choosing Douglas Inn & Suites. May you have a wonderful stay at Douglas Inn & Suites Cleveland, Tennessee.We are now offering Weekly Rates. Please call for pricing. ... more   less 

Additional Information about Douglas Inn & Suites

Address: 2600 Westside Dr NW, Cleveland, TN 37312-3605
Region: United States > Tennessee > Cleveland
Price Range: $101 - $133 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Douglas Inn & Suites 2*
Number of rooms: 40
Reservation Options:
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Also Known As:
Douglas Inn And Suites
Douglas Hotel Cleveland
Hotel Style:
#2 Best Value Hotel in Cleveland
#4 Business Hotel in Cleveland
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Questions & Answers

Here's what travellers have asked, with answers from Douglas Inn & Suites staff and other travellers.
5 questions
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Roanoke, Virginia
over a year ago
Jonesborough, Tennessee
over a year ago
Oak Ridge, TN
over a year ago

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Questions? Get answers from Douglas Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Second floor rooms have interior doors that have direct access to all amenities.”
 of 5 bubbles Schweitzers, 2 Oct 2016 | Read review
“rooms not facing highway”
 of 5 bubbles grandkids495, 5 Sep 2016 | Read review
“Second floor less noise”
 of 5 bubbles U3787PMjohnf, 26 Aug 2016 | Read review
“Room 102 was awesome. I imagine they all are :-)”
 of 5 bubbles KathleenU684, 14 Jul 2016 | Read review
“Our room was 'typical', but was fine in all respects. Although the motel is located near the interstate, there were NO noise problems.”
 of 5 bubbles barrysX2252EB, 17 May 2016 | Read review
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