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Douglas Inn & Suites

158 reviews
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Traveller (18)
Room & Suite (26)
Dining (1)
Overview
  • Excellent48%
  • Very good29%
  • Average11%
  • Poor6%
  • Terrible6%
Travellers talk about
“cracker barrel”(21 reviews)
“room was clean”(21 reviews)
“counter staff”(2 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Non-Smoking Hotel
Suites
Fitness centre
2.0 Star Hotel
All hotel details
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Rooms
28 Jan29 Jan
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (158)Write a Review
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Traveller rating
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45
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10
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LanguageEnglish
74
45
18
10
10
Show reviews that mention
All reviewscracker barrelroom was cleancounter staffcity cafewafflesegg pattiesnice furnituresecond levelcoffee makerbiscuits gravyhot breakfastwhite water raftinggreat place to staystay there againocoee riversitting arealee university
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21 - 25 of 157 reviews
Reviewed 27 May 2017

Desk clerk very difficult to understand. On this trip, I was on company business. Company is federal agency. At check-in, clerk insisted on charging tax, even though my VISA card had tax exempt number and despite that I had presented a completed tax exempt form....More

Thank fj0yner
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 31 May 2017

fj0yner, Thank you for reporting this incident you had in the hotel. We are already making reports about this so the management will be informed by this news. We are very sorry about your disappointment but rest assured, your concerns will be highly appreciated to...More

Reviewed 25 May 2017 via mobile

We were laying in bed when we saw a bug crawling on the pillow. Turned the light on and it was a bed bug! We looked on the edges on the sheets and found many more, along with their poop and exoskeletons. The receptionist gave...More

Thank mattpoyntermusic
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 28 May 2017

Dear mattpoyntermusic, Thank you for bringing to our attention your experience and comments regarding your stay in our hotel. The room was thoroughly inspected the next morning and no bed bugs were found and also the room was rented out, with no further complaints. I...More

Reviewed 18 May 2017

We decided to stay here because of the price, location and pictures. We weren't very happy. It's an old hotel that has been "updated" but a lot of corners were cut in our room. Can't speak for all... There are exposed black screws around all...More

Thank deegeegirl
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 28 May 2017

Dear deegeegirl, Thank you for sharing your rating of our hotel. We work very hard to ensure our facilities and service are superior and we strive to be the best hotel around. Your concerns regarding the level of cleanliness and outdated condition of the facility...More

Reviewed 17 May 2017

Independent hotel but up to par with the big-name hotels. They are reasonably priced and friendly. Breakfast was somewhat basic but the waffles were good. The room was clean, up-to-date and comfortable.More

Thank Troy R
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 28 May 2017

Dear deegeegirl, Thank you for giving us the opportunity to recognize our staff for their exemplary work in providing clean and comfortable experience for our valued guests. Our staff is highly trained to give you an exceptional experience, and to provide our customers the best...More

Reviewed 17 May 2017

Price was a little more than we like to pay, but a good compromise to get a quality facility for less than $100. We did not take advantage of the Cracker Barrel adjacent to the lodging, but it was a nice feature.More

1  Thank Allan C
Response from DouglasInn, Guest Relations Manager at Douglas Inn & SuitesResponded 28 May 2017

Dear Allan C, Thank you for taking the time to give us your feedback about your stay at our hotel. I'm glad that you found our location convenient at a reasonable cost. We hope you were able to explore the area! We value our customers...More

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13456732
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Free High Speed Internet ( WiFi )
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Free Parking
Breakfast included
Self-Serve Laundry
Business Centre with Internet Access
Laundry Service
Room amenities
Air Conditioning
Microwave
Things to do
Fitness Centre with Gym / Workout Room
Details
Price range
US$74 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Suites, Kitchenette
Details
Price range
US$74 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#4 Business Hotel in Cleveland
Room types
Non-Smoking Rooms, Suites, Kitchenette
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Traveller (18)
Room & Suite (26)
Dining (1)
Hotel & Grounds (28)
Bathroom (3)
Family and Play Areas (2)
Business Centre & Event Rooms (1)
Questions & Answers
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Judy B
20 November 2017|
AnswerShow all 2 answers
Response from Patricia I | Reviewed this property |
877-559-5579
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Votes
Room Tips
"The back side is away from the main street and has the view of the Cracker Barrel."
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"Choose second floor room"
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"To choose a good room, go elsewhere"
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"Many rooms, you can park outside your room"
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