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Franklin Marriott Cool Springs

533 reviews
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Traveller (84)
Room & Suite (37)
Dining (13)
Overview
  • Excellent41%
  • Very good34%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (533)Write a Review
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Show reviews that mention
All reviewsthe concierge loungeconference centerfront deskrewards membernice hotelbusiness conferencedowntown nashvilleflat screenking bedlobby areashopping and restaurantsconvenient locationthe room was niceindoor poollots of restaurantsshort drivebeds were comfortable
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1 - 5 of 530 reviews
Reviewed 5 days ago via mobile

The hotel offers a very good value for money. The staff is helpful and polite. The rooms are clean and spacious. The room service is impeccable. I loved my time and would recommend it to any fellow travellers.

Thank bertucassar
Reviewed 1 week ago via mobile

It’s clean. The accommodations are good. Good bed and pillows. But, in such a large complex, with a convention center attached, I expect more. The shower had no water pressure. The room wouldn’t get cool enough. The fitness facility was small. Just a few upgrades...More

Thank Ron E
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 6 days ago

Ron E, Thank you for your comments. Please accept my sincerest apologies that your room did not live up to your expectations. I have shared your comments with our Engineering team so they can look into the shower pressure as well as the cooling issue....More

Reviewed 2 weeks ago

This Marriott is a very nice property. The lobby is beautiful and the room appeared to be recently renovated. The staff were friendly and helpful. We did not eat at the restaurant but the concierge lounge offered a good selection of evening snacks and nice...More

Thank bjandljtravels
Reviewed 3 weeks ago

Great hotel in great location. Front desk staff were extremely friendly and helpful. After registering and checking out the hotel and amount of shopping nearby, we decided to stay another night. The desk clerk told us there was no availabllity even though their website said...More

Thank reg_acl
Reviewed 4 weeks ago

I stayed here for 3 nights. The room was very clean. There was plenty of space in the room. They offered a free breakfast and evening reception. I was a little surprised wifi was pay only no free level. There was also no microwave in...More

Thank Sandy W
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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$184 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$184 - US$309 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Add Photo Photos
Traveller (84)
Room & Suite (37)
Dining (13)
Pool & Beach (2)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
TsukinoPrincess
4 October 2014|
AnswerShow all 8 answers
Response from Michael S | Property representative |
TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
0
Votes
Room Tips
"Higher rooms provide a nicer view"
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"stayed right off of elevator and heard no noise from there or the ice machine right across the hall"
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"All rooms are quiet"
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"I liked the courtyard view. Not sure about the other side."
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