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All reviewsthe concierge loungeconference centerfront deskrewards membernice hotelbusiness conferencedowntown nashvilleflat screenking bedlobby areashopping and restaurantsconvenient locationthe room was nicelots of restaurantsindoor poolshort drivebeds were comfortable
Actually a very nice modern property , very well laid out rooms , but on the smallish side . But then trip over themselves on some idiotic stuff . example = I check in & pay in full , in cash for my stay ....More
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 29 November 2016
Thank you for sharing your feedback on this site. As this review is posted on the Franklin Marriott Cool Springs site, it appears the details (front desk agent name, limited housekeeping staff/service) relate to another hotel. Is this perhaps another Marriott property in the...More
We have traditionally stayed at this hotel when visiting family, often on Thanksgiving.
This trip - We have found misapplication of my creditcard, our room uncleaned at 1:30pm (told they dont clean some rooms until 4pm) and trainees working unsupervised.
When raised with GM, he...More
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 24 November 2016
I appreciate you posting a review of the Franklin Marriott Cool Springs. I am sorry that I did not live up to your expectations and wish you well in your future visits to Franklin.
I stayed for the first time at the Franklin Marriott Cool Springs after visiting Cool Springs on business several time. The cost of the visit was very competitive. I found the following:'
1) There is an improvement project going on at the hotel. My room...More
This hotel is clean and the beds are soft with ample pillows. The staff was awesome and they are primary reason reason this is a 5 not a 4. While the rooms are small and the bathrooms are not well lit they are clean. The...More
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 19 December 2016
Thank you for your detailed review of the Franklin Marriott Cool Springs. I truly appreciate you taking the time to write this and I am glad you enjoyed the hotel. It is especially good to read that the team members made the difference. We...More
We stayed overnight in this hotel because it had a pool and our daughter was looking forward to swim. It was around the same price point as other hotels in the Cool Springs area, and we had normally had good experiences with Marriott hotels. Unfortunately...More
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 5 November 2016
Thank you for posting your review of the Franklin Marriott Cool Springs. I apologize that your stay was less than perfect. We do address issues brought up in reviews, especially when we do not deliver the expectation that we consistently deliver. We realize we...More
Response from Michael S | Property representative |
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a fridge to you.
Thank You for selecting the Franklin Marriott and we look forward to hosting you. Please let us know if you may assist you in any way.