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Franklin Marriott Cool Springs

534 reviews
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Traveller (84)
Room & Suite (37)
Dining (13)
Overview
  • Excellent41%
  • Very good34%
  • Average15%
  • Poor7%
  • Terrible3%
Travellers talk about
Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (534)Write a Review
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Show reviews that mention
All reviewsthe concierge loungeconference centerfront deskrewards membernice hotelbusiness conferencedowntown nashvilleflat screenking bedlobby areashopping and restaurantsconvenient locationthe room was nicelots of restaurantsindoor poolshort drivebeds were comfortable
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101 - 105 of 531 reviews
Reviewed 27 November 2016

Actually a very nice modern property , very well laid out rooms , but on the smallish side . But then trip over themselves on some idiotic stuff . example = I check in & pay in full , in cash for my stay ....More

Thank gman56
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 29 November 2016

gman56, Thank you for sharing your feedback on this site. As this review is posted on the Franklin Marriott Cool Springs site, it appears the details (front desk agent name, limited housekeeping staff/service) relate to another hotel. Is this perhaps another Marriott property in the...More

Reviewed 22 November 2016 via mobile

We have traditionally stayed at this hotel when visiting family, often on Thanksgiving. This trip - We have found misapplication of my creditcard, our room uncleaned at 1:30pm (told they dont clean some rooms until 4pm) and trainees working unsupervised. When raised with GM, he...More

Thank parryaftab
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 24 November 2016

parryaftab, I appreciate you posting a review of the Franklin Marriott Cool Springs. I am sorry that I did not live up to your expectations and wish you well in your future visits to Franklin. Sincerely, Michael S.

Reviewed 22 November 2016 via mobile

I stayed for the first time at the Franklin Marriott Cool Springs after visiting Cool Springs on business several time. The cost of the visit was very competitive. I found the following:' 1) There is an improvement project going on at the hotel. My room...More

1  Thank BizTravelerNC
Reviewed 15 November 2016 via mobile

This hotel is clean and the beds are soft with ample pillows. The staff was awesome and they are primary reason reason this is a 5 not a 4. While the rooms are small and the bathrooms are not well lit they are clean. The...More

Thank Regibus
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 19 December 2016

Regibus, Thank you for your detailed review of the Franklin Marriott Cool Springs. I truly appreciate you taking the time to write this and I am glad you enjoyed the hotel. It is especially good to read that the team members made the difference. We...More

Reviewed 4 November 2016

We stayed overnight in this hotel because it had a pool and our daughter was looking forward to swim. It was around the same price point as other hotels in the Cool Springs area, and we had normally had good experiences with Marriott hotels. Unfortunately...More

Thank Bamashelly
Response from Michael S, General Manager at Franklin Marriott Cool SpringsResponded 5 November 2016

Bamashelly, Thank you for posting your review of the Franklin Marriott Cool Springs. I apologize that your stay was less than perfect. We do address issues brought up in reviews, especially when we do not deliver the expectation that we consistently deliver. We realize we...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Concierge
Breakfast Available
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$184 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
Details
Price range
US$184 - US$312 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Business Hotel in Franklin
Room types
Suites, Non-Smoking Rooms
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Traveller (84)
Room & Suite (37)
Dining (13)
Pool & Beach (2)
Business Centre & Event Rooms (7)
Questions & Answers
Ask a question
TsukinoPrincess
4 October 2014|
AnswerShow all 8 answers
Response from Michael S | Property representative |
TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
0
Votes
Room Tips
"Higher rooms provide a nicer view"
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"stayed right off of elevator and heard no noise from there or the ice machine right across the hall"
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"All rooms are quiet"
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"I liked the courtyard view. Not sure about the other side."
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