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Franklin Marriott Cool Springs

Marriott HotelsUS$194*
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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Franklin Marriott Cool Springs
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477 Reviews from our TripAdvisor Community

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Showing 474: English reviews
Olive Branch, Mississippi
Reviewed 13 March 2016 via mobile

First, to clarify, this was actually a couples business meeting, so both business and pleasure. About the room : super comfy beds and awesome shampoo products. Ms. Glenda Dubon, our amazing housekeeping lady, not only kept our room in great order, but also left me an extra bottle on request! Thank you! The previous reviews are correct about desks, but...

Thank Sandra F
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Sandra F, Thank you for posting your review. We are happy to hear you enjoyed your stay and appreciate the positive remarks. We hope to see you again during your next visit to Franklin. Sincerely, Michael S

New York
Reviewed 11 March 2016

I was staying at the Marriott Cool Springs as I had a meeting in the morning the night before. Property was convenient and easy to find. Free parking. Smooth check in process. Hotel appears to be recently renovated. However, my room had no desk to work at. I called to see what the issue is and it turns out none...

Thank healthcarestocks
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

healthcarestocks, Thank you for sharing your comments. The room design was intended to utilize the round table as a desk. However, based on guest feedback, we will be adding a desk back to the room. We hope to have this project completed in a few months. Please do visit us again once this is complete. Sincerely, Michael S

Cincinnati, Ohio
Reviewed 10 March 2016

A friend and I stayed here on March 5, 2016, following a wedding reception. When we checked in, we wanted a room with two beds, but only rooms with a king bed were still available. The desk clerk apologized and gave us two vouchers for a complimentary breakfast. And not just your basic continental breakfast, but a veritable feast! There...

2Thank Cruncher6633
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Cruncher6633, Thank you for your review of your recent stay. I am sorry we did not have a double room available for you. I appreciate the positive comments and am glad that my team offered a delicious apology. Thank you again and we hope to have you as our guest in the future. Sincerely, Michael S

Richardson, Texas
Reviewed 7 March 2016

In "upgrading," i guess they forgot to ask their guests about planned changes to the rooms. No desk or work space, no closet, no chair. A banquette thing in the corner that had a cafe type table in front of it. Absolutely the wrong height. Trying to squeeze behind that and work with my laptop on the surface was a...

2Thank Kay K
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Kay K, Thank you for sharing your feedback regarding the newly renovated guestroom. While the staff is correct that we are working on adding a desk, the closet concept will not be modified. Marriott is modernizing the guestrooms and moving away from the traditional, not so attractive glass sliders and bulky dressers that rarely get used. I appreciate your thoughts...

Cincinnati, Ohio
Reviewed 26 February 2016

I recently returned to this hotel following an extensive renovation and it was great. The new look of the hotel is very modern and sleek. It was previously more southern elegant. I was very impressed with the new look, and the staff was particularly attentive, friendly and warm - just like they have always been.

Thank Charles W
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Charles W, Thank you for visiting us again following the renovation. We are glad you enjoy the new look and appreciate the positive comments regarding the team's service. We look forward to your next visit. Sincerely, Michael

Reviewed 25 February 2016

This by far is one of the better Marriott properties I've stayed at in several years. The updates to the hotel were amazing, but the most amazing part was the staff. I was in attendance during a conference, and needed a pair of pliers, and EVERYONE was doing what they could to lend a hand (engineers, wait staff, maintenance, front...

Thank Cschilberg
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Cschilberg, Thank you so much for taking time to share your positive experience. The team strives to deliver excellent service and appreciates you confirming their efforts. We look forward to your next visit when visiting Franklin. Sincerely, Michael S

Marietta, Georgia
Reviewed 24 February 2016 via mobile

I have stayed the equivalent of 5+ years of my life in a Marriott, and this one couldn't care less. As one of the top 3% of Platinum card holders we are told in writing that we get a late check-out. I rarely need this, but was facilitating a class and needs it today. Even though they told me they...

Thank Jwvv
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

JWW, Thank you for posting your review. I am disappointed to read your comments as we do care about our guests, especially our most loyal that make up the majority of our weekday guests. We were in fact sold out with very few arriving guests to prepare departed rooms for. Additionally, the Manager offered an extended 3:00PM check out, well...

Phoenix, Arizona
Reviewed 18 February 2016

Great Marroitt in Franklin Tennessee . Stayed at this hotel on this trip and certainly one of the better Marriott's. I don't know if the hotel is new or has been recently renovated but it is a excellent hotel. Staff very friendly . The concierge lounge is modern but could be crowded at peak times as it seems a little...

Thank Jerry L
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Jerry L, Thank you for your review and appreciation of our hotel and team. We did complete a renovation at the end of 2015 and it is great to read that you liked it. The team looks forward to your next visit should your travels bring you back to Franklin. Sincerely, Michael S

Boston, Massachusetts
Reviewed 10 February 2016 via mobile

The room was standard, but with no desk in the room and spotty wifi, working was impossible. The TV was centered on the wall but the lounge chair was against a wall making it impossible to see the tv from the only chair in the room (couldn't change channels either). The bright spot was the food in the main restaurant...

Thank Rudyard34
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Rudyard34, Thank you for sharing your feedback regarding your recent stay. Having recently completed a renovation, our guest comments have been helpful. As Marriott strives to be an innovative leader, we realize there will be areas for further improvement. We are underway in finding a solution to providing a more user friendly work space. We hope you will come back...

Scottsdale, Arizona
Reviewed 30 January 2016

Stayed at the Mariott one night. Excellent service. New more contemporary room . Bed still excellent. Had dinner in the restaurant. food was good and service again excellent. would definitely stay her again

1Thank Steve M
Michael S, General Manager at Franklin Marriott Cool Springs, responded to this review

Steve M, It is great to hear you enjoyed the hotel and I appreciate you sharing your comments. We look forward to having you back the next time you are in Franklin. Sincerely, Michael

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11/06/2017 12/06/2017
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  • Pool
  • Free Parking
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
GreenPartner Learn More
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Public Wifi
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Concierge
  • Breakfast Available
Official Description (provided by the hotel)
The Franklin Marriott Cool Springs is centered in the heart of the thriving Cool Springs area just south of Nashville close to tourism attractions, restaurants, the Galleria mall, sports facilities, and entertainment venues.This classic hotel features in-room refrigerators, free cribs and rollaway beds, 300 guest rooms, Stave Regional Kitchen and Lounge, the Stirrup Cup lounge, indoor pool and patio, 24 hour fitness facility, business center, in room dining, WiFi, 24 hour sundry shop, free parking and 35,000 feet of flexible meeting space for the perfect conference, corporate meeting, wedding, and social event. WiFi is available for free in public areas, and has a surcharge of $9.95/day in rooms. ... more   less 

Additional Information about Franklin Marriott Cool Springs

Address: 700 Cool Springs Blvd, Franklin, TN 37067-2696
Region: United States > Tennessee > Franklin
Price Range: $256 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Franklin Marriott Cool Springs 3.5*
Number of rooms: 300
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Also Known As:
Franklin Marriott Cool Springs Hotel Franklin
Marriott Franklin
Hotel Style:
#7 Business Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Franklin Marriott Cool Springs staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I liked the courtyard view. Not sure about the other side.”
HalfMarathonTravel, 16 May 2017 | Read review
“Aski for a room near the elevator....less walking”
dennisr489, 31 Mar 2017 | Read review
“We had a very quiet floor”
Docsun2017, 29 Mar 2017 | Read review
“Just get a king bed”
mikecA3192UU, 16 Mar 2017 | Read review
“Only stayed in a low floor room near elevator. It was not noisy.”
72harrisc, 1 Mar 2017 | Read review
5 of 5
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US$194* /night
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