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Franklin Marriott Cool Springs

700 Cool Springs Blvd, Franklin, TN 37067-2696
Hotel website
Apr 9 Apr 10
1 room, 2 adults, 0 children
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Traveller (60)
Room & Suite (29)
Dining (18)
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09/04/2017 10/04/2017
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    • Excellent37%
    • Very good35%
    • Average15%
    • Poor7%
    • Terrible3%
    Travellers talk about
    Free Parking
    Room Service
    Fitness centre
    3.5 Star Hotel
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    Offers from Franklin Marriott Cool Springs
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    Traveller rating
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    All reviews the concierge lounge cool springs conference center front desk round table full service hotel nice hotel rewards member business meeting buffet breakfast flat screen king bed lobby jeremy convention chaise renovation desks starbucks closet
    Reviewed 28 October 2015

    We stayed here after having to leave another sub-par hotel, and this was a great alternative! They were renovating as we stayed there and we got one of the newly renovated rooms which was very nice. Friendly staff, great rooms, affordable, and close to downtown...More

    Response from Michael S, General Manager at Franklin Marriott Cool Springs

    Joey D, Thank you for visiting us and taking time to post a review. I am glad you like the newly renovated room and enjoyed the team's service. Franklin is a great city and I hope you have an opportunity to come back and visit....

    Reviewed 22 October 2015

    FRANKLIN, TENN. MARRIOTT THINGS YOU WANT TO KNOW: 1. Extremely large room safe (can fit laptop computer) 2. Mini Refrigerator 3. Coffee/Tea Maker – Individual Cups 4. Very large flat screen TV 5. Very well lighted vanity – great for applying makeup or shaving 6....More

    Response from Michael S, General Manager at Franklin Marriott Cool Springs

    Mylisa, Your review is quite impressive and I appreciate you taking the time to complete and extensive list. It is great to see that you loved the hotel and we appreciate your business. Your comment about the desk is correct, but we are revisiting this...More

    Reviewed 21 October 2015

    I arrived early on Wed 10/14/2015 to a lobby was under construction, once in my 2nd floor room on a conference call the person on the other end of my conference call was distracted by the construction noise. Thursday the noise in my room started...More

    Response from Michael S, General Manager at Franklin Marriott Cool Springs

    Pat C, Thank you for sharing your feedback. While we work to minimize the impact of the renovation, there are times that the noise is inevitable. I apologize for the negative impact on your stay. I will work with the appropriate department manager to improve...

    Reviewed 15 October 2015

    Pro's: They are currently in the midst of a big remodel. The rooms are all new, very clean and modern. There are a lot of power outlets in convenient locations. The beds are comfortable and overall sleep quality is great. In-room coffee was good. Con's:...More

    Response from Michael S, General Manager at Franklin Marriott Cool Springs

    robwvu, Thank you for posting your review on your recent stage. I am glad you were able to enjoy one of the newly re-modeled rooms and we appreciate your feedback, pros and cons. Your comments will be shared with the appropriate team members in order...

    Reviewed 6 October 2015

    Stayed here for 3 night. I knew there was renovations going on so I expected that. The service was extremely poor beginning at check in. I was treated like I was a bother rather than a guest. My room had empty food containers and empty...More

    Response from Michael S, General Manager at Franklin Marriott Cool Springs

    ironfloor49, Thank you for your review of your recent stay. We pride ourselves on delivering excellent service and I apologize for our failure during your stay. I have shared this feedback with the managers and we will focus on ensuring this does not happen again....

    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Meeting Rooms
    • Banquet Room
    • Conference Facilities
    • Shuttle Bus Service
    • Room Service
    • Dry Cleaning
    • Laundry Service
    • Concierge
    • Breakfast Available
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Tennis Court
    Traveller (60)
    Room & Suite (29)
    Dining (18)
    Pool & Beach (2)
    Nearby Restaurants
    Jonathan's Grille
    207 reviews
    .95 km away
    Tupelo Honey Cafe
    230 reviews
    .45 km away
    The Puffy Muffin
    69 reviews
    .84 km away
    cajun steamer bar & grill
    139 reviews
    .34 km away
    Nearby Attractions
    Kings Cool Springs - Franklin
    36 reviews
    1.10 km away
    The Draft Room at Kings
    19 reviews
    1.10 km away
    The Whiskey Room Live
    10 reviews
    1.10 km away
    CoolSprings Galleria
    85 reviews
    1.23 km away
    Questions & AnswersAsk a question
    Is there a charge for a roll away bed? We requested a fridge last year and they brought us one but now I don't see an option for it. Did the hotel get rid of them?
    4 October 2014|
    Answer Show all 8 answers
    Response from Michael S | Property representative |
    TsukinoPrincess, Rollaways are complimentary. Also if you would like to request a fridge please contact us directly, at (615) 261-6100. They are available on a first come first serve basis, we will try our best to get a... More
    Room Tips
    "Just get a king bed"
    Mike C, 12 days agoRead review
    "Only stayed in a low floor room near elevator. It was not noisy."
    Harris C, 27 days agoRead review
    "9th floor room was quiet with nice view."
    RogerThat51, 1 month agoRead review
    "off street room"
    gman56, 4 months agoRead review
    "Check the bathroom plumbing out before you unpack"
    David W, 5 months agoRead review
    "Very quiet throughout"
    L1871SFjohnr, 5 months agoRead review
    "If you are in franklin area choose a different hotel"
    brc4, 6 months agoRead review
    "Corner rooms. Higher floors."
    kk4travel, 6 months agoRead review
    "Located right off the highway, close to shopping and many restaurants."
    justme011, 7 months agoRead review
    "I prefer upper floor on south side, which is a bit less noisy"
    Luvtheoceandjtx2, 7 months agoRead review
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