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Hyatt Place Nashville/Franklin/Cool Springs

568 reviews
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Traveller (73)
Room & Suite (24)
Dining (7)
Overview
  • Excellent56%
  • Very good25%
  • Average10%
  • Poor5%
  • Terrible4%
Travellers talk about
“huge tv”(6 reviews)
“front desk staff”(23 reviews)
“wet bar”(5 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
3.0 Star Hotel
All hotel details
Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (568)Write a Review
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All reviewshuge tvfront desk staffwet barsitting areanice hotelking roomwould stay againgalleria mallconvenient locationgreat roomsfranklin cool springsvolleyball tournamentother hotelsstaff was very friendlymini fridgepleasant stayfirst floor
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1 - 5 of 565 reviews
Reviewed 2 weeks ago

On our way to Florida we encountered some vehicle problems and had to be towed to Mercedes. We found the Hyatt Place very pleasant. The staff was professional, friendly, and accommodating. Definietly helped make a bad situation better.More

Review collected in partnership with Hyatt Hotels
Thank Q5269PWjackc
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 1 week ago

Dear Valued Guest - Thank you for giving a review of your most recent stay with us. We are thrilled to hear our staff was able to help turn a bad situation better. We would love to have you back on your next trip to...More

Reviewed 2 weeks ago

Nice hotel and spacious room. Heater unit a little outdated and noisy in the room, making it hard to sleep. All other room features and hotel amenities were acceptable. Close proximity to good shopping and nice restaurants.More

Review collected in partnership with Hyatt Hotels
Thank NoService
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 2 weeks ago

Dear Valued Guest - Thank you so much for your review of your most recent stay with us. We greatly appreciate your comments and concerns, and I will be sure to get them to the proper departments. We are thrilled to hear you enjoyed our...More

Reviewed 3 weeks ago

I chose this hotel based on overall on-line reviews. The staff was friendly & efficient. Our room was spacious (2 double beds, desk, sofa & mini bar) and clean. The complementary breakfast buffet was a nice surprise!More

Review collected in partnership with Hyatt Hotels
Thank diannab986
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 weeks ago

Dear Valued Guest - Thank you for your review of your most recent stay. We greatly appreciate your kind words in regards to our staff. We are thrilled to hear you enjoyed your clean and spacious room, as well as our delicious complementary breakfast! Thank...More

Reviewed 3 weeks ago via mobile

This is our second visit to this Hyatt. The staff is very accommodating. Our room was on the first floor. It was spacious, clean and quiet. The TV worked well this time and we were quite pleased with our stay this time. I'm sure we'll...More

Thank BudNLily
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 weeks ago

Dear Valued Guest - Thank you so much for your kind review of our staff and hotel! We are so glad to hear you had an enjoyable stay! Thank you for choosing Hyatt Place Nashville/Franklin/Cool Springs. We would love to have you back on your...More

Reviewed 3 weeks ago

Hyatt charges $75.00 pet fee, so be aware if you are traveling with your furry friends. I personally wish I would have searched out more pet friendly hotels , and I know that in the future I will. The staff at this Hyatt weren’t very...More

Review collected in partnership with Hyatt Hotels
Thank starryskies
Response from TColemanP, Manager at Hyatt Place Nashville/Franklin/Cool SpringsResponded 3 weeks ago

Dear Valued Guest - Thank you for your review of your most recent stay with Hyatt Place Nashville/Franklin/Cool Springs. I apologize for the inconvenience of the pet fee associated with your stay; however it is a Hyatt Standard. I will be sure to provide your...More

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About
Amenities
Top amenities
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Pool
Room Service
Bar/Lounge
Breakfast included
Restaurant
Hotel Amenities
Free Parking
Business Centre with Internet Access
Room Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Conference Facilities
Dry Cleaning
Concierge
Room amenities
Air Conditioning
Things to do
Fitness Centre with Gym / Workout Room
Pool
Bar/Lounge
Outdoor pool
Restaurant
Details
Price range
US$125 - US$255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$125 - US$255 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Romantic Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (73)
Room & Suite (24)
Dining (7)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
brownsugartraveler
31 October 2017|
Answer
Response from TColemanP | Property representative |
Thank you for your inquiry. We do not have a washer and dryer on property for guest use. However, we do offer a laundry service, that gives you the opportunity to deliver your laundry items (in a hotel provided laundry bag... More
0
Votes
Kelly S
19 February 2017|
Answer
Response from TColemanP | Property representative |
Yes, we request dogs and cats only. There is a one-time fee of $75. Thank you for your inquiry!
0
Votes
6 February 2017|
AnswerShow all 4 answers
Response from Carla L | Reviewed this property |
I didn't take a pet so I'm not sure.
0
Votes
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12
Room Tips
"Park in the back and you can be very close to the door."
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"Highest floor is 6th and either ends of the hall are the most quiet."
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"The Grand Bed Cozy Corner Sleep Sofa is the best room. Very Spacious!"
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"Room with two full beds on a high floor offered quiet and relaxing stay,"
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