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Hyatt Place Nashville/Franklin/Cool Springs

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#10 of 23 Hotels in Franklin
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Hyatt Place Nashville\/Franklin\/Cool Springs
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421 Reviews from our TripAdvisor Community

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There are newer reviews for Hyatt Place Nashville/Franklin/Cool Springs
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Showing 419: English reviews
Houston, Texas
Reviewed 16 January 2017

Rooms have just been renovated with new mattresses!!! Staff is soooo friendly and attentive to your needs. My only negative comment would be a very personal one. When they renovated they made all of the king rooms with a walk-in shower😳 I am addicted to my relaxing bath before bed and had to move to a double room so I...

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank TravpalMaci
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I greatly appreciate your kind words about our staff and I'm very happy to hear they're doing such a fine job! We are very excited about our newly renovated rooms and public areas and ready to return to full service in February. My apologies that our new bathroom...

Atlanta, Georgia
Reviewed 12 January 2017 via mobile

Checked in today. Fitness room closed. Internet out on 6th floor. Construction dirt. Why charge a premium and deliver sub standard performance? I am a diamond Hyatt member. I stay in hotels 200+ nights a year. They need to manage the construction better and let people know the net is down on certain floors prior to giving a room Not...

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Thank johnwR5332RT
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. Clearly, the ball was dropped with regards to expectations and delivery. We are excited about our renovation, but also know that it can and does cause some inconveniences. Challenges such as intermittent internet outages, no on-site fitness center (although an off-site option is...

Middle Tennessee
Reviewed 9 January 2017

Hotel is under renovation, was not advised when I called. Would have appreciated being told so that I could make an informed decision. Room vibrated through mid-evening. Breakfast was well below standard - hot foods were cold, milk/juice not on ice, apples and bananas were overripe to the point of being mushy. Room in and of itself was fine -...

Review collected in partnership with Hyatt Hotels
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Thank southerntraveler2017
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause (such as our breakfast offering/location). We are scheduled to...

Knoxville, Tennessee
Reviewed 9 January 2017

The place was dirty and very dusty. The elevator was making noise like it was going to break down. The price was over priced for a motel 6 experience. Hallways were creepy with doors to other rooms opened full of crap.

Review collected in partnership with Hyatt Hotels
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Thank 413yurim
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause. I agree that some areas look a bit strange...

Reviewed 7 January 2017 via mobile

The cleaning crew left my room open and several items were stolen! Hotel has done nothing and insurance nor hotel will return my call! Due to there staff negligence my things were stolen! For a month I have left messages and sent emails and Hotel manager has yet to return my call!

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Thank Kristen C
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - My apologies for the unfortunate circumstances you experienced at our hotel. Please note that the matter is in the hands of the authorities and our staffing agency's insurance company. If there is any information or assistance we can offer from the hotel, we will absolutely be in contact. Thank you for choosing Hyatt Place. Stephanie Micheels...

Philadelphia, Pennsylvania
Reviewed 6 January 2017 via mobile

I hate giving a poor review although I would not be be doing the community service if I did not warn you about this particular Hyatt. Currently, 01.05.2017 this hotel is under renovations. The lobby is completely in disarray, to the point that when I walked in the first time I was convinced I set my GPS to the wrong...

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Thank the_moon_is_smaller
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause. We are scheduled to be completed by the first...

Sydney, Australia
Reviewed 5 January 2017 via mobile

This hotel is asking $200++ for an average, though spacious room with a lumpy mattress and tiny shower room. The door just passes the toilet seat upon opening. On top of this, the main problem is they are refurbishing and do not inform their guests prior. Instead, they have left the front desk staff to man the barricades. Had it...

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Helpful?
Thank Mookiandsam
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was so negatively affected by our renovation. We are excited about the refurbishment and the updates/upgrades it will bring, but also aware of the inconveniences it can cause. I'm very happy to hear that our staff took...

Franklin, United States
Reviewed 3 January 2017

Hotel was under construction during our stay. it is about 20 minutes driving to downtown Nashville. When we arrived at 10:30 PM, we were not able to find the receptionist. The rooms are fine. Breakfast choices were very limited.

Review collected in partnership with Hyatt Hotels
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Thank 425bobg
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for taking the time to review your stay at our hotel. My sincere apologies that your stay was anything less than satisfying. We are excited about our renovation and the updates/upgrades it will bring, but also aware of the inconveniences it can cause (such as our breakfast offering/location, availability of staff, etc.) We are...

Marietta, GA, United States
Reviewed 27 December 2016

Review collected in partnership with Hyatt Hotels
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1Thank J4514ZNdavidn
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Spokane, Washington
Reviewed 22 December 2016

I would not stay there as long as the construction is going on. Noise dirt dust elevators packed with construction crews and material very unprofessional planned Lobby was unreachable from the inside of the hotel and the breakfast was always crowded so that you had to wait for a seat. Plus breakfast was served in a small conference room .......

Review collected in partnership with Hyatt Hotels
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Helpful?
Thank Daniel K
SMicheels, General Manager at Hyatt Place Nashville/Franklin/Cool Springs, responded to this review

Dear Valued Guest - Thank you for your review of our hotel! I'm happy to hear that you found our new rooms nice and clean. I sincerely hope that our renovation wasn't too much of a bother for you during your stay. We are excited about it, but also aware of the inconveniences it can cause. Our breakfast service has...

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Amenities

Highlights
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Breakfast included
  • Restaurant
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge

Additional Information about Hyatt Place Nashville/Franklin/Cool Springs

Address: 650 Bakers Bridge Avenue, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $176 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hyatt Place Nashville/Franklin/Cool Springs 3*
Number of rooms: 128
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Also Known As:
Hyatt Place Nashville/Franklin/Cool Springs Hotel Franklin
Hyatt Place Franklin
Hyatt Franklin
Franklin Hyatt
Hotel Style:
#7 Romantic Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Hyatt Place Nashville/Franklin/Cool Springs staff and other travellers.
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Questions? Get answers from Hyatt Place Nashville/Franklin/Cool Springs staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We got a room on the first floor and was so quiet.”
 of 5 bubbles TammyW109, 5 Oct 2016 | Read review
“There are a few lower floor rooms which are convenient and closer to everything.”
 of 5 bubbles Holiday_Maker49022, 22 Sep 2016 | Read review
“Hotel is a 5 story building - higher rooms tend to be more quiet.”
 of 5 bubbles justme011, 23 Aug 2016 | Read review
“Any floor other than the first.”
 of 5 bubbles GreenLakerGA, 13 Jul 2016 | Read review
“Convenient to interstate and local activities but no great views.”
 of 5 bubbles brianrshaw56, 30 Jun 2016 | Read review
5 of 5