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Aloft Nashville - Cool Springs

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Aloft Nashville - Cool Springs
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448 Reviews from our TripAdvisor Community

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There are newer reviews for Aloft Nashville - Cool Springs
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Showing 445: English reviews
Laguna Beach, California
Level Contributor
56 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 28 October 2016

Many modern hotels make me feel like I'm sleeping in IKEA. If you enjoy the new European Hotel motif and friendly people, then this hotel is for you. No fine dining, but a friendly bar makes it a good place to be with friends.

Thank Dennis K
LaRhonda S, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Dennis K, We're happy to learn you enjoyed our modern Aloft design! Thank you for sharing your review with us - take care. More 

Penrith, Australia
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 26 October 2016

The rooms are large and well appointed, the staff are very freindly and courteous. It is about 20 mins drive to the heart of Nashville so a car is a must. They have breakfast each morning at a very reasonable price and free coffee. There is a nice bar with live music and a great indoor heated pool and gym.... More 

Thank Wayne C
LaRhonda S, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Wayne C, Thank you for sharing your glowing review! We hope to host you again in the future - all the best. More 

Chicago, Illinois
Level Contributor
63 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed 26 October 2016

This is a classic case of the hotel appearing trendy and modern at first glance until you actually stay here and see all the flaws. Check in was quick and there is free parking in front and behind the hotel. When we received our key card they had written "expedia" on there even though we didn't book through expedia. We... More 

1 Thank MsKrisChicago
LaRhonda S, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear MsKrisChicago, We are sorry for the condition of your room during your recent stay with us. It is very important to our team to create a clean and relaxing environment for our guests, and we apologize we fell short on this. We have addressed this with our team to ensure all rooms are in top notch condition in the... More 

Greensboro, North Carolina
Level Contributor
812 reviews
145 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 20 October 2016

There is NEVER anyone at the checkin "kiosk." We came back from dinner one night, and someone was actually there, a girl, sitting on the counter, and her boyfriend, sitting in a chair IN the kiosk. Cool hotel, but staff is VERY lacking.

2 Thank rryan313131
LaRhonda S, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear rryan313131, We apologize for the service you experienced as this certainly is not our standard, and we have addressed your comments with our team. Again, we are very sorry to disappoint you, and hope that the rest of your trip was a good one. Take care. More 

Zionsville, Indiana
Level Contributor
80 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 2 October 2016

I stayed one night here in August. My check in experience was pleasant, Haley was very helpful. The lobby has an industrial feel to it. Not unpleasant but not a warm welcoming feel. The room was large, bathroom spacious but not completely separate from the bedroom area. Toilet was clogged so they immediately moved me to a different room which... More 

Thank BWK59
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 25 September 2016 via mobile

My husband and I were drawn to this hotel, because of the personality in the pictures, and we were not disappointed! There was a canvas painting class going on in the lobby when we checked in. Love the lighting and decor. We feel pretty edgy staying in a place like this! The bed is comfortable, the shower is spacious and... More 

Thank Amy G
LaRhonda S, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Amy G, We're glad to hear you enjoyed our Aloft decor and modern accommodations. Thank you for taking the time to share your review. Take care. More 

Bonaire, Netherlands Antilles
Level Contributor
187 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
Reviewed 20 September 2016

The location is good, adjacent to the Galleria Mall. The room is big and okay. I guess it is the Aloft concept but I found the breakfast sub-standard. You get a coupon for $10 and then you can pick stuff from the breakfast/snack area. If you pick more than your $10, you have to pay additionally. For the price level... More 

Thank Bonairetraveller
Madison, Alabama
Level Contributor
101 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 19 September 2016

The hotel itself is a bit dark and dreary. The rooms have older carpet that we didn't want to step on without putting shoes on. There are only two very small sconces for lighting and one small desk light. There aroma they use is very strong and sweet. It was on the linens and thru out the room. If you... More 

Thank jjfnm
Fort Payne, Alabama
Level Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 September 2016

stayed here for just one night, and that only consisted of about 10 hours total. so, we didn't see or use everything it has to offer. however... this is as ive read a time or two a "quirky" place. which is NOT bad. I feel like I'm on vacation in Japan or somewhere. very modern, futuristic feel. I LOVE the... More 

Thank Munsey B
Brunswick, Georgia
2 reviews
Reviewed 13 September 2016 via mobile

The Aloft Nashville/ Cool Springs had a great vibe. It was near the Galleria Mall which made it convenient to everything. It was a little tricky to find tucked back off the road. Only downfall...no included complimentary breakfast. Room was clean and staff was friendly.

Thank Marcy N
LaRhonda S, Starwood Hotels at Aloft Nashville - Cool Springs, responded to this review

Dear Marcy N, Thank you for your glowing review! We're so happy to hear you enjoyed your time with us. Best wishes. More 

94 photos of this hotel

Traveller photos: See what travellers like you saw

All Traveller Photos (87)
Bathroom (10)
Room/Suite (16)
Pool/Beach Area (3)
Family/Play Areas (2)
Hotel & Grounds (9)
Dining (1)
Other (46)

Management photos: Courtesy of the property manager

All Management Photos (7)
Pool/Beach Area (1)
Business Centre/Function Rooms (2)
Dining (1)
Other (3)
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  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Business Centre with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Aloft Nashville-Cool Springs is adjacent to Cool Springs Galleria Mall, and within easy access to Interstate 65 and the birthplace of country music. Relax and recharge with the pool, gym or lounge. ... more   less 

Additional Information about Aloft Nashville - Cool Springs

Address: 7109 South Springs Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $152 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Aloft Nashville - Cool Springs 3*
Number of rooms: 143
Reservation Options:
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Also Known As:
Aloft Nashville - Cool Springs Hotel Franklin
Aloft Hotel Franklin
Hotel Style:
#7 Family Hotel in Franklin
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Questions & Answers

Questions? Get answers from Aloft Nashville - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“dark corridors, music in elevators”
 of 5 bubbles 611iqbala, 24 Nov 2016 | Read review
“Stay away from room 333 next to garbage bins. This was in a Monday.”
  • Above sink on ceiling
 of 5 bubbles jjfnm, 19 Sep 2016 | Read review
“Higher room”
 of 5 bubbles 918russs, 21 Aug 2016 | Read review
“Quieter on the south side”
 of 5 bubbles Iain1966, 3 Aug 2016 | Read review
“If you want ice get close to the first floor.”
 of 5 bubbles , 11 Jul 2016 | Read review
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