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Hilton Garden Inn Nashville Franklin / Cool Spring

814 reviews
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Traveller (58)
Room & Suite (162)
Dining (32)
Overview
  • Excellent62%
  • Very good23%
  • Average9%
  • Poor4%
  • Terrible2%
Travellers talk about
“dunkin donuts”(29 reviews)
“front desk”(84 reviews)
“great hotel”(48 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3.0 Star Hotel
All hotel details
Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (814)Write a Review
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Show reviews that mention
All reviewsdunkin donutsfront deskgreat hotelrestaurants and shoppingroom was cleanbreakfast stafffire pitgreat staynice areawould stay here againhome away from homefree breakfaststaff was very friendlybusiness trippancakeshgirandy
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11 - 15 of 811 reviews
Reviewed 3 January 2018

The hotel is beautiful and located centrally to interstate. Staff was very polite and knowledgeable. As Honors Member, would have appreciated breakfast vouchers. Would not keep me from staying there again, but would have been a nice perk when so many hotels are at same...More

Review collected in partnership with Hilton Garden Inn
Thank B8778YNlindah
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 5 January 2018

Hi B8778YNlindah! Thank you for visiting us over the holidays and for the review of our hotel! I am pleased you found the hotel to be beautiful and the staff helpful. Diamond and Gold Honors members receive breakfast vouchers for Hilton Garden Inn's - keep...More

Reviewed 29 December 2017

We enjoyed our three nights very much. We needed to leave early and the desk personnel were very helpful and accommodating. Quiet and comfortable-- and I am quite fussy about pillows, but was pleased with those provided!

Review collected in partnership with Hilton Garden Inn
Thank Mary W
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 January 2018

Thank you for being our guest. We appreciate your feedback and will share it with the team. Safe travels. Melinda

Reviewed 28 December 2017

We were here for a Christmas visit with local family. As in previous stays at this property, the hotel common areas and room were nice and clean. The Bathroom needed some fresh caulk and grout. Surprisingly, breakfast made this a remarkablly positive experience. The made-to-order...More

Review collected in partnership with Hilton Garden Inn
Thank Robin K
Response from Melinda M, Director of Sales at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 6 January 2018

We'll be sure to share your positive review with our team. We do all we can to set our hotel apart from the many there are in the area. Thank you for making us your host hotel during Christmas. Best wishes in the New Year....More

Reviewed 13 December 2017

The staff was accommodating, food was good, and the hotel was clean and beautiful! It was easy to check in and they were nice at providing a late check-out. The breakfast bar was convenient and yummy - wasn't cheap, but wasn't too expensive.More

Review collected in partnership with Hilton Garden Inn
Thank Y9526ECmeganm
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 14 December 2017

Hi Y9526ECmeganm, Thank you for your review of our hotel! We are pleased you found the hotel staff to be accommodating and that you found everything clean. We hope you stay with us again on your next visit to the area. We wish you and...More

Reviewed 8 December 2017

Front desk was very helpful, young lady working the breakfast was increadible and the bartender at night was unbelievably nice. Those three people made our stay at this hotel. People are the key to any businessMore

Review collected in partnership with Hilton Garden Inn
Thank W662FGchriss
Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 14 December 2017

Hi W662FGchriss, Thank you for taking the time to write a review! I am so pleased to know the staff took such great care of you and that they were the reason your hotel experience was so satisfactory. I hope that you stay with us...More

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About
Awards & Recognition
GreenLeaders Gold level
Certificate of Excellence
Amenities
Top amenities
Pool
Room Service
Free Parking
Restaurant
Free High Speed Internet ( WiFi )
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hotel Amenities
Room Service
Free Parking
Business Centre with Internet Access
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Self-Serve Laundry
Multilingual Staff
Conference Facilities
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
Details
Price range
US$137 - US$239 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Franklin
#2 Family Hotel in Franklin
#3 Romantic Hotel in Franklin
#3 Business Hotel in Franklin
Room types
Non-Smoking Rooms, Family Rooms, Suites
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Traveller (58)
Room & Suite (162)
Dining (32)
Pool & Beach (23)
Amenities (71)
Business Centre & Event Rooms (7)
Family and Play Areas (2)
Questions & Answers
Ask a question
Vickie B
28 January 2018|
Answer
Response from Merrily B | Property representative |
Hello Vickie B! Thank you for reaching out with your questions. Our hotel does offer King bed rooms with whirlpool tubs. We have limited availability for these room types so be sure to book as soon as possible. Thank you... More
0
Votes
Vickie B
28 January 2018|
Answer
Response from M D | Reviewed this property |
Yes. I had a room with a jacuzzi.
0
Votes
Hotdog1966
23 December 2017|
AnswerShow all 5 answers
Response from Merrily B | Property representative |
Hello! Thanks for asking! Checkout is at 11am. Late checkout requests are based on availability so be sure to inquire about a late check out either the night before you check out or on the morning of departure to see if it... More
0
Votes
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123
Room Tips
"Don't come to this hotel."
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"331 furthest from elevator, last room, quiet"
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"Upper floor was quiet"
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"Plenty of parking"
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