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    Hilton Garden Inn Nashville Franklin / Cool Spring

    9150 Carothers Pkwy, Franklin, TN 37067-6300
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    06/08/2017 07/08/2017
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    US$139
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    Traveller (51)
    Room & Suite (145)
    Dining (30)
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    Overview
    • Excellent61%
    • Very good24%
    • Average9%
    • Poor4%
    • Terrible2%
    Travellers talk about
    “dunkin donuts” (28 reviews)
    “front desk” (78 reviews)
    “great hotel” (46 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Pool
    Non-Smoking Hotel
    Restaurant
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    3.0 Star Hotel
    All hotel details
    Offers from Hilton Garden Inn Nashville Franklin / Cool Spring
    Special Offer: Double Points, Every Stay
    Hotel deals
    Hyatt Place Nashville/Franklin/Cool Springs
    488 reviews
    #4 of 23 hotels in Franklin
     
    Homewood Suites by Hilton Nashville / Franklin
    371 reviews
    #2 of 23 hotels in Franklin
     
    Drury Plaza Hotel Nashville Franklin
    1,093 reviews
    #1 of 23 hotels in Franklin
     
    Courtyard Franklin Cool Springs
    302 reviews
    #6 of 23 hotels in Franklin
     
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    Rooms
    6 Aug7 Aug
    |
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a Review
    Reviews (753)
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    There are newer reviews for Hilton Garden Inn Nashville Franklin / Cool Spring
    See the most recent reviews

    91 - 95 of 750 reviews

    Reviewed 14 December 2016

    Hotel staff was super friendly and they had a great singer entertaining in the lobby the evening we check in. Hotel is currently being refreshed and was VERY clean (I could smell bleach in the bathroom which is a + for me!).

    Thank J G
    Response from Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 15 December 2016

    Melissa on Mondays is amazing! Definitely check out her work :) Glad you enjoyed all the aspects of your stay J G. Sincerely, Chelsea C. Sales Manager

    Reviewed 13 December 2016

    This is by far one of the friendliest hotels you will EVER encounter. Every single staff member from the front desk (shout out to Ernestine), to the porters and bartender, all seem to share the same customer-first attitude. We held a meeting with over 40...More

    Review collected in partnership with Hilton Garden Inn
    Thank charleneo874
    Response from Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 14 December 2016

    Thank you so much charleneo874! Ernestine is definitely an asset to our hotel as well as everyone else here :) We pride ourselves on our customer service and I am so glad you chose to stay here while in Franklin. Come back soon! Sincerely, Chelsea...More

    Reviewed 30 November 2016

    I have high standards for cleanliness and this hotel met my expectations. It was clean and up to date in appearance, excellent customer service, fresh and clean breakfast buffet. Couldn't ask for more.

    Review collected in partnership with Hilton Garden Inn
    1  Thank andrearK210NG
    Response from Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 1 December 2016

    I am happy we were able to meet your standards andrearK210NG :) Definitely tell your friends and family about us. Sincerely, Chelsea C. Sales Manager

    Reviewed 29 November 2016 via mobile

    As locals we like to occasionally check out for a special time for our marriage. This hotel is very centrally located to reach everything! Many great restaurants within walking distance. Golf courses and malls within a mile of hotel. We had a great weekend and...More

    Thank LeNair S
    Response from Chelsea E, Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 30 November 2016

    So glad we were able to be a home away from home for you LeNair S! Please come back and visit us when you need a close and relaxing get away. Sincerely, Chelsea C. Sales Manager

    Reviewed 18 November 2016

    Arrived late in the afternoon, and was greeted by front desk clerk that seemed like he could care less whether we stayed there or not. At 4:00 p.m, the cleaning staff was still in the process of cleaning rooms, and we passed several rooms with...More

    Review collected in partnership with Hilton Garden Inn
    2  Thank Phyllis I
    Response from Merrily B, General Manager at Hilton Garden Inn Nashville Franklin / Cool SpringResponded 23 November 2016

    Dear Phyllis, Thank you for taking the time to write a review of your experience with our hotel. I am very sorry that you found us to be inhospitable as that is one of our strong suits! In regards to the hotel construction, we have...More

    Hyatt Place Nashville/Franklin/Cool Springs
    488 reviews
    #4 of 23 hotels in Franklin
     
    Homewood Suites by Hilton Nashville / Franklin
    371 reviews
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    Drury Plaza Hotel Nashville Franklin
    1,093 reviews
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    Courtyard Franklin Cool Springs
    302 reviews
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    About
    Awards & Recognition
    GreenLeadersGold level
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free Parking
    • Restaurant
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Room Service
    • Hotel Amenities
    • Free Parking
    • Business Centre with Internet Access
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Self-Serve Laundry
    • Multilingual Staff
    • Conference Facilities
    • Room Service
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Hot Tub
    Details
    • Price range
    • US$134 - US$254 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Green Hotel in Franklin
    • #2 Family Hotel in Franklin
    • #3 Business Hotel in Franklin
    • #3 Romantic Hotel in Franklin
    • Room types
    • Non-Smoking Rooms ,
    • Family Rooms ,
    • Suites
    • Number of rooms
    • 131
    • Reservation Options
    • TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Booking.com, Priceline, Orbitz, Hotels.com, Travelocity, Hotwire, Cancelon, Cheap Tickets, HotelQuickly and getaroom.com so you can book your Hilton Garden Inn Nashville Franklin / Cool Spring reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Hilton Garden Inn Nashville Franklin / Cool Spring Hotel Franklin
    Add Photo Photos
    Traveller (51)
    Room & Suite (145)
    Dining (30)
    Pool & Beach (24)
    Hotel & Grounds (132)
    Business Centre & Event Rooms (6)
    Bathroom (5)
    Family and Play Areas (2)
    Nearby
    Courtyard Franklin Cool Springs
    302 reviews
    1.17 km away
     
    Homewood Suites by Hilton Nashville / Franklin
    371 reviews
    3.10 km away
     
    Drury Plaza Hotel Nashville Franklin
    1,093 reviews
    3.40 km away
     
    Hyatt Place Nashville/Franklin/Cool Springs
    488 reviews
    .54 km away
     
    Nearby Restaurants
    Wild Ginger
    300 reviews
    .59 km away
    Jasmine Thai Restaurant
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    .56 km away
    House Of India
    153 reviews
    .09 km away
    The Puffy Muffin
    85 reviews
    .59 km away
    Nearby Attractions
    Extreme Escape Games
    38 reviews
    1.26 km away
    Kings Entertainment Cool Springs - Franklin
    54 reviews
    1.41 km away
    The Draft Room at Kings
    21 reviews
    1.44 km away
    The Whiskey Room Live
    11 reviews
    1.41 km away
    Ask a question
    Questions & Answers
    Ginger W
    1 March 2017|
    AnswerShow all 2 answers
    Response from Merrily B | Property representative |
    Hi Ginger! The hotel was built in 2009. We have not undergone a full renovation as of yet, but have had several upgrades (I.e mattresses and flooring). If we can be of any further assistance please let us know!
    0
    Votes
    patusa2014
    29 January 2016|
    AnswerShow all 4 answers
    Response from 149MichaelB149 | Reviewed this property |
    No, it's more than 20 minutes away by foot.
    0
    Votes
    LadyNan
    24 June 2015|
    Answer
    Response from Merrily B | Property representative |
    Hi Nancy, Thank you for reaching out. On average it takes about 20-30 minutes to get to downtown Nashville depending on time of day. Morning rush hour can take twice as long, and evening rush hour can back up in certain... More
    0
    Votes
    Room Tips
    "all rooms are quiet as it is back off the street and about a mile from the Freeway - quietest rooms are..."
    Read review
    "Had a king room with large Jacuzzi bath in the room. Pleasant surprise after a long drive!"
    Read review
    "We stayed on the 4th floor near the stairs. It was very quiet."
    Read review
    "Higher is better, I had a king single which was fine for me."
    Read review
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