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Extended Stay America - Nashville - Franklin - Cool Springs

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37 Reviews from our TripAdvisor Community

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Showing 37: English reviews
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Reviewed 2 weeks ago

I was really surprised with the outcome of my room being that the hotel was located in such a nice area. First, the room smell of mildew and after seeing the bathroom, I knew just why. There were NO dishes at an "extended stay". I asked for an extra face towel and was told they had NON. Second, there are...

Thank Tiffanie A
Murray, Kentucky
Reviewed 16 January 2017

This is the worst hotel I've ever stayed in. There was BLACK HAIR all over my sheets. I found more hair in the shower. The floors were so dirty I was glad I had brought a pair of slippers to walk around in... I then asked for some dishes; they brought me a coffee maker that looked 20 years old...

Thank nicsprg
Louisville, Ky
Reviewed 9 December 2016 via mobile

We booked here without reading reviews.... I will not make that mistake again!! It is hard to understand why this hotel is still open and located in such a nice area! It was late in Black Friday when we checked in and hotels too full to relocate! The room was filthy! No shower curtain in the room! The next day...

1Thank kyderbyvelle
Reviewed 24 October 2016 via mobile

I really wanted to have a decent stay here, but I have to say that I think this is one of the worst hotels I have ever stayed in. The exterior was wonderful, but the interior was very different. There was no trashcan, no coffee pot, no cups to grab a glass of water. The tub and shower were not...

2Thank Marina U
Napa, California, United States
Reviewed 19 October 2016

The staff were very kind and helpful but this was a very disappointing experience. We had reserved through booking.com-- I just don't like them much at all. Apparently the Extended Stay company policy is to overbook by 1. We booked and paid for a suite with a separate bedroom/living room with a door between so that if one of us...

2Thank Kim O
Southgate, Michigan
Reviewed 18 October 2016 via mobile

I booked this hotel and then read all the reviews and not going to lie, I was really scared to stay here and especially because I couldn't cancel my reservation without being charged since I booked the day before I was going to stay there. To be honest it really wasn't bad compared to all the other reviews. I stayed...

Thank Jane D
Reviewed 23 September 2016 via mobile

Stayed last night in room 310. Walked into the room and every door and drawer was open and ajar. Golf ball sized coffee stains on counter. Top sheets of both beds stained. Bottom sheets of my bed stained. 3 of 4 towels stained. Zero water available. Would never extend my stay in this slice of America

Thank Tony C
Jacksonville, Florida
Reviewed 18 September 2016

First time I have ever left a review here. This hotel warrants the first! Upon check-in, I discovered my room had no air conditioning. I was given a replacement room after complaint. The replacement room had a shattered glass window and was dirty. The lamp shades were stained and no shower curtain. That was remedied by staff by having me...

1Thank mikeyjax19
Nashville, Tennessee
Reviewed 30 June 2016

This motel is in the Franklin/Brentwood area, just on south side of Nashville, in the Cool Springs area, only a few minutes from the galleria mall. There are some questionable quests that frequent this motel for long term stay. I have had to call the police 3 times, 2 for being threatened by another guest for collecting my property back...

Thank mrjkbyte
Reviewed 15 June 2016 via mobile

We stayed in this hotel for five nights. The trip was awesome but the stay wasn't great. I was laughing through the whole solution because it was a joke. Our food for spoiled because the fridge was broken! The floors were dirty! Had to wear shoes around the hotel. There was mold on the bathroom tub, had to take out...

Thank nicole_a2385
Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the conditions of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have scheduled a meeting with our housekeeping staff and maintenance to ensure your experience...

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  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Address: 680 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Region: United States > Tennessee > Franklin
Price Range: $118 - $198 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Franklin - Cool Springs 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no elevator, make sure you got the right room and check it before you pay”
 of 5 bubbles 74kimo74, 19 Oct 2016 | Read review
“If you must stay in this hotel, avoid room 102. There's a constant banging in the wall and the staff is clueless about what it is.”
 of 5 bubbles R4711MJdavidp, 13 Jun 2016 | Read review
“Hotel is new, any room will be good.”
 of 5 bubbles 981bradv, 16 Mar 2016 | Read review
“Rooms bldg 1 are closer to breakfast. Pets are allowed.”
 of 5 bubbles MisterMike53, 8 Mar 2016 | Read review
“Get the Room with the King Bed Very Comfortable”
 of 5 bubbles 935karlj, 31 Aug 2015 | Read review
5 of 5