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Extended Stay America - Nashville - Franklin - Cool Springs

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Traveller (56)
Room & Suite (74)
Dining (3)

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#30 of 30 hotels in Franklin
Location
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Value
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Pets Allowed ( Dog / Pet Friendly )
BBQ facilities
Non-smoking hotel
Laundry service
Self-serve laundry
Parking
Wifi
Vending machine
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Room features
Air conditioning
Kitchenette
Microwave
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
2.0 of 5 stars
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98Reviews0Q+A23Room tips
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Bobd D wrote a review Mar 2023
1 contribution
Booked room from price line said I had till 6 to cancel. Called to cancel and was told it was up to hotel. Could not park RV in lot. Hotel did not refund total of one night.Will not use this hotel ever again. (Made reservation at 5:30 called at 6 when we arrived at hotel )
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Date of stay: March 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 6 Mar 2023
Dear Bobdd2023, Thank you for leaving your feedback. We never want to disappoint any of our guests, so we apologize for your concerns during your stay. Thank you for choosing us, and we hope you will visit again soon for a flawless experience. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Courtney wrote a review Sept 2022
1 contribution
I stayed here with friends. The beds were comfortable. My room was very clean. It had a kitchen so I was able to cook!!! I hate going home with dirty clothes so I was excited to see that they had a laundry room. I would go there again.
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Laura wrote a review Sept 2022
Chicago, Illinois1 contribution
I was greeted by Faith. She was kind and welcoming. The whole staff there was amazing. It is in a great location and peaceful and quiet. It was nice to always be greeted with a smile. Not just in the lobby but when walking on the property I was always told hello and asked how I was doing. I highly recommend this hotel!
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Date of stay: September 2022
Rooms
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 15 Sept 2022
Dear Laura89091244, Our entire team at Extended Stay America would like to thank you for your lovely comments about our hotel. We especially appreciate your kind remarks about our staff, especially Faith. We make every effort to provide the level of service you expect and deserve, so it is nice to hear when our efforts are recognized. We will surely share your compliments with the team. Thanks for recommending us to other travelers, and we hope to welcome you back soon. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dunkin wrote a review Aug 2021
1 contribution
I went in to check rates for an upcoming stay. The blond haired lady was telling a guest about another guest who was having sex with a hooker on the balcony. She went into details and said how her 3rd shift seen full frontal nudity and how she had to call the cops. She went on to explain how drugs were found in the room and she had to have him removed from from her property. First I am shocked this has happened but for a manager to tell other guests about it I have no words. The cherry on the top was she knew it had to be a hooker because when they were caught the hooker took off running through the woods. After hearing this I quietly left and will never return. My advise pay the higher prices and go some where else. You know it’s bad when a manager is talking down on the property.
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Date of stay: August 2021
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 18 Aug 2021
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Christy K wrote a review Aug 2021
1 contribution
First clue this was a questionable place was the night I was arriving, at 9 pm they called me to see if I was still coming. I said yes and said I would be there around 10pm. I've never had a hotel call me early in the evening to see if I was still coming. Upon arrival, when I went to my room, we found caked food all over the side of the refrigerator. The next morning I stopped at the front desk to report it and the front desk rep came to my room to look stating it was probably just rust. Then she scrapped at it with her fingernail and quickly decided it was not. She said she would send a housekeeper to clean it. That evening when we came back to our room, you could tell it had been "touched" but definitely no elbow grease went in to cleaning it. Still caked on food everywhere! On the table was a COVID update of rules. It stated linens would need to be requested between 10am and 2pm and they would be brought to your door in a bag. Dirty linens could be placed outside in a bag as well. I called to request this service. Samantha at the front desk told me I would need to bring them to the front desk to exchange. I asked her about the COVID guidelines on the table. She said due to COVID they could not got to our rooms. I said, I understand but the paper on the table says you'll put clean linens outside our door. She repeated they could not come to the rooms and I would need to bring them to the front desk. I gave up and said ok. The final straw was my third morning when I went to look for an item under the bed and found Cheetos laying under the bed. I knew that since we had not brought any Cheetos into the room, that they were not ours. I stopped at the front desk again to report. When I explained the cleanliness of the room concern, Adrian's (the general manager) response was 'Why did you not report this sooner?" I told her I did on the first morning. But the Cheeto was new. She then replied, " Would you like to check out early?" I was surprised that this was her initial response. I told her I was hoping to get a different room. She said there were none available and again offered an early checkout. I was so surprised by her abrasiveness and lack of concern about our experience thus far. I asked her why this was her best option for us. She then said I can offer an early checkout OR send a housecleaner. I took her up on the cleaner. Then asked if they could also exchange the linens while they were there. She said this one time but typically they have to be exchanged at the front desk. I asked her about the COVID sheet where it said they could be left at the door. She said in a snarky voice that she would do that for us. I said thank you and started to leave. At that point, I felt like I wasn't comfortable with this staff and housekeeping. I turned around to cancel the cleaning of our room to hear her sarcastically talking about the cheeto in my room to the staff in the back room. I asked her about it and she said she was just addressing the issue with the cleaners. I told her I would like to cancel the cleaning of our room. She then said she would just change my check out date. I asked her why and she said because I was unhappy and she didn't fell like I wanted to stay. I told her I would make that decision on my own and let her know. She said that she was checking me out. So I packed up and left. Truly I am thankful that she initiated that decision! Add to this that the parking lot is scary at night with lots of questionable activity. DO NOT RECOMMEND!
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Date of stay: August 2021
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 8 Aug 2021
Christy, thank you for taking the time to share your detailed feedback. We are very sorry to know about the cleanliness issues in your suite not being resolved to your satisfaction. We also regret the way your complaints were handled by one of our associates. We assure you we will review this with the team members involved. We hope to host you on a future date and redeem ourselves. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Dee-Anna Drake wrote a review Jul 2021
Pulaski, Tennessee5 contributions1 helpful vote
+1
The Mgr Sam is awesome 👍. But the cleanliness of the rooms needs to b addressed. As u can clearly see from my pics. I always clean anywhere we stay myself and these light switches r so ground in I was unable to clean. Was a quiet area most of the time. They advertise still serving breakfast and thts NOT true. Was also told no more than $150 for my pet would b charged no matter how long we stayed & THT WAS NOT TRUE...It's $150/monthly. So tht was an unexpected charge we were hit with in June. But again Sam the mgr is great always smiling when we went down for linens or questions about our bill.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from ESA GM, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 25 Jul 2021
Thank you for choosing to stay with us at Extended Stay America. It is our pleasure to know you are impressed by the service provided by Sam. However, we are sorry if you have faced any inconvenience. We want you to have an excellent visit, so if there is anything we can do for you from this point forward, please let us know at the front desk. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Ja P wrote a review Jul 2020
1 contribution
Amazing hotel, I stay here often, the entire hotel staff is friendly and easy to work with. Rooms are always clean and everyone is extremely polite. I definitely recommend this hotel to any and everyone
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Date of stay: July 2020Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze Alerts, Agency / Consultant at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 26 Jul 2020
Thank you for sharing your generous review and for recommending us. It is always a pleasure to see a familiar face, and we love having you as a regular guest! We are thrilled to know that you have enjoyed all of your visits with us, and we cannot thank you enough for praising our courteous associates and the comfort of your rooms, which made you feel at home. Your compliments will be shared with our entire team. On behalf of everyone at Extended Stay America, we appreciate you for your loyalty and await to welcome you on your next trip. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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travelnursereno wrote a review Jan 2020
Louisville, Kentucky4 contributions
Horrible experience, both chances I gave them. Front desk attendant was pleasant but the room smelled of mildew and cigarettes. The floors were absolutely disgusting in the kitchenette. I only found this out when I had to wipe some water off of the floor that I spilled. I immediately had to take 409 to the whole place. The tub is missing the stopper and it looks as if there is black mold growing around the faucet handle.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Do not stay here, pay the extra charge for a higher rating.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 27 Jan 2020
Thank you for your review of your stay. We apologize for the cleanliness issues you encountered and are sorry for the inconvenience you experienced due to smoke. We are a non-smoking hotel, but on a rare occasion a guest does not comply. We appreciate you bringing this to our attention, and we will share your feedback with our housekeeping team for review and action. We value your comments and hope you will give us another chance to redeem ourselves. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Emily wrote a review Jan 2020
8 contributions
I booked a room and was traveling with 2 toddlers from Missouri, upon arrival around midnight, no one was at the front desk, a hotel that is supposedly 24/7. There was a phone outside to use in case the door was locked, i used the phone and got connected to an operator, they proceeded to get my information and tried to contact a person on sight...no answer, so they claimed they called the GM and proceeded to tell me that someone would be on their way to check me in. I waited for an hour, again a single mother with 2 toddlers, waiting in an unknown town for AN HOUR for someone to show up and check me in. NO ONE ever came and I had to leave and find a new hotel to stay in.
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Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 25 Jan 2020
Thank you for leaving your review. We regret learning that our front desk staff member was not available during the time you visited our hotel. Please accept our sincere apologies for the inconvenience or frustration this caused you. We will look into what transpired, so this lapse in service is not repeated. We are grateful for your patience and hope you and your kids will reconsider visiting us on your next visit to the area. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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sum1kraG wrote a review Dec 2019
Uttarpara Kotrung, India105 contributions22 helpful votes
I stayed there for over 2 months. The rooms are excellent and having all amenities for a bachelor's stay for longer tenure. Though housekeeping staffs might not be very frequently available most of the staffs available at reception are very courteous and helpful.
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Date of stay: September 2019
Rooms
Location
Service
Trip type: Travelled on business
Room Tip: prefer to avoid highway side rooms for peaceful sleep.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from iResponze A, Manager at Extended Stay America - Nashville - Franklin - Cool Springs
Responded 24 Dec 2019
Dear Guest, Thank you for sharing your excellent review of Extended Stay America. We appreciate you for confirming you are having enjoying your well-equipped suite and that our associates have been able to ensure your visit has been a comfortable one. Please enjoy the rest of your stay. Sincerely, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
S$108 - S$145 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
homestead studio suites nashville cool springs hotel franklin, homestead studio suites franklin, extended stay america franklin, homestead suites franklin, homestead franklin, franklin homestead suites
FORMERLY KNOWN AS
Homestead Studio Suites - Nashville - Franklin - Cool Springs
LOCATION
United StatesTennesseeFranklin
NUMBER OF ROOMS
137
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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EXTENDED STAY AMERICA - NASHVILLE - FRANKLIN - COOL SPRINGS: See 98 Hotel Reviews, Price Comparison and 110 Photos (TN) - Tripadvisor

Frequently Asked Questions about Extended Stay America - Nashville - Franklin - Cool Springs
Which popular attractions are close to Extended Stay America - Nashville - Franklin - Cool Springs?
Nearby attractions include Extreme Escape Games (0.6 km), CoolSprings Galleria (0.7 km), and Kings Dining & Entertainment (1.0 km).
What are some of the property amenities at Extended Stay America - Nashville - Franklin - Cool Springs?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
What food & drink options are available at Extended Stay America - Nashville - Franklin - Cool Springs?
Guests can enjoy free breakfast and barbeque facilities during their stay.
Is parking available at Extended Stay America - Nashville - Franklin - Cool Springs?
Yes, free parking is available to guests.
What are some restaurants close to Extended Stay America - Nashville - Franklin - Cool Springs?
Conveniently located restaurants include House Of India, J Alexander's Restaurant, and Connors Steak & Seafood.
Are any cleaning services offered at Extended Stay America - Nashville - Franklin - Cool Springs?
Yes, laundry service and self serve laundry are offered to guests.
Are pets allowed at Extended Stay America - Nashville - Franklin - Cool Springs?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Are there any historical sites close to Extended Stay America - Nashville - Franklin - Cool Springs?
Many travellers enjoy visiting Lotz House Museum (7.5 km), Carter House (7.7 km), and Carnton (7.8 km).
Is Extended Stay America - Nashville - Franklin - Cool Springs accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.