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Extended Stay America - Nashville - Franklin - Cool Springs

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Extended Stay America - Nashville - Franklin - Cool Springs
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34 Reviews from our TripAdvisor Community

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Showing 34: English reviews
Reviewed 24 October 2016 via mobile

I really wanted to have a decent stay here, but I have to say that I think this is one of the worst hotels I have ever stayed in. The exterior was wonderful, but the interior was very different. There was no trashcan, no coffee pot, no cups to grab a glass of water. The tub and shower were not...

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1Thank Marina U
Napa, California, United States
Reviewed 19 October 2016

The staff were very kind and helpful but this was a very disappointing experience. We had reserved through booking.com-- I just don't like them much at all. Apparently the Extended Stay company policy is to overbook by 1. We booked and paid for a suite with a separate bedroom/living room with a door between so that if one of us...

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1Thank Kim O
Southgate, Michigan
Reviewed 18 October 2016 via mobile

I booked this hotel and then read all the reviews and not going to lie, I was really scared to stay here and especially because I couldn't cancel my reservation without being charged since I booked the day before I was going to stay there. To be honest it really wasn't bad compared to all the other reviews. I stayed...

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Thank Jane D
Reviewed 23 September 2016 via mobile

Stayed last night in room 310. Walked into the room and every door and drawer was open and ajar. Golf ball sized coffee stains on counter. Top sheets of both beds stained. Bottom sheets of my bed stained. 3 of 4 towels stained. Zero water available. Would never extend my stay in this slice of America

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Thank Tony C
Jacksonville, Florida
Reviewed 18 September 2016

First time I have ever left a review here. This hotel warrants the first! Upon check-in, I discovered my room had no air conditioning. I was given a replacement room after complaint. The replacement room had a shattered glass window and was dirty. The lamp shades were stained and no shower curtain. That was remedied by staff by having me...

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1Thank mikeyjax19
Nashville, Tennessee
Reviewed 30 June 2016

This motel is in the Franklin/Brentwood area, just on south side of Nashville, in the Cool Springs area, only a few minutes from the galleria mall. There are some questionable quests that frequent this motel for long term stay. I have had to call the police 3 times, 2 for being threatened by another guest for collecting my property back...

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Thank mrjkbyte
Reviewed 15 June 2016 via mobile

We stayed in this hotel for five nights. The trip was awesome but the stay wasn't great. I was laughing through the whole solution because it was a joke. Our food for spoiled because the fridge was broken! The floors were dirty! Had to wear shoes around the hotel. There was mold on the bathroom tub, had to take out...

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Thank nicole_a2385
Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the conditions of your room is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have scheduled a meeting with our housekeeping staff and maintenance to ensure your experience...

Richmond, Virginia
Reviewed 14 June 2016

From the constant banging on the wall from an unknown source, to the uncaring hotel staff who said, "Yeah, we hear it in the break room, too" - this place may be the worst hotel experience I've ever had in the USA. After repeated requests to fix the noise or move to another room, the staff responded with ambivalence. This...

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Thank David P
Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear about the noise disturbance you experienced during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be working with our team to make sure this does not happen in the future. Thank you...

Paducah, Kentucky
Reviewed 11 May 2016 via mobile

When you pull up its a little dirty on the outside and needs cleaned up a bit but the inside was very nice and clean. The day we checked in they had changed out their mattresses so we got to enjoy a brand new mattress which was wonderful!!! Defiantly will stay again! Plenty to do nearby!

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Thank Abigail C
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our hotel’s appearance was not up to standard. We are in process of making exterior improvements and will make sure your experience is not repeated. Still, we are glad to know that you had a comfortable stay overall and enjoyed our convenient location. Once...

Ooltewah, Tennessee
Reviewed 17 March 2016

Very friendly staff. Room was very clean with all the amenities. Had an issue with my booking agent and the hotel manager resolved for me. Couldn't be happier with the stay. Would recommend to anybody. Perfect!

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Thank Brad V
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Address: 680 Bakers Bridge Ave, Franklin, TN 37067-1686 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Region: United States > Tennessee > Franklin
Price Range: $111 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Franklin - Cool Springs 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no elevator, make sure you got the right room and check it before you pay”
 of 5 bubbles 74kimo74, 19 Oct 2016 | Read review
“If you must stay in this hotel, avoid room 102. There's a constant banging in the wall and the staff is clueless about what it is.”
 of 5 bubbles R4711MJdavidp, 13 Jun 2016 | Read review
“Hotel is new, any room will be good.”
 of 5 bubbles 981bradv, 16 Mar 2016 | Read review
“Rooms bldg 1 are closer to breakfast. Pets are allowed.”
 of 5 bubbles MisterMike53, 8 Mar 2016 | Read review
“Get the Room with the King Bed Very Comfortable”
 of 5 bubbles 935karlj, 31 Aug 2015 | Read review
5 of 5
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