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Extended Stay America - Nashville - Franklin - Cool Springs

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Extended Stay America - Nashville - Franklin - Cool Springs
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37 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Nashville - Franklin - Cool Springs
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Showing 37: English reviews
Richmond, Virginia
Reviewed 14 June 2016

From the constant banging on the wall from an unknown source, to the uncaring hotel staff who said, "Yeah, we hear it in the break room, too" - this place may be the worst hotel experience I've ever had in the USA. After repeated requests to fix the noise or move to another room, the staff responded with ambivalence. This...

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Helpful?
Thank David P
Manager_11525, Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for posting a review of our hotel. I am very sorry to hear about the noise disturbance you experienced during your visit. As well, I apologize that our staff did not attend to your needs in a professional manner. I will be working with our team to make sure this does not happen in the future. Thank you...

Paducah, Kentucky
Reviewed 11 May 2016 via mobile

When you pull up its a little dirty on the outside and needs cleaned up a bit but the inside was very nice and clean. The day we checked in they had changed out their mattresses so we got to enjoy a brand new mattress which was wonderful!!! Defiantly will stay again! Plenty to do nearby!

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Helpful?
Thank Abigail C
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our hotel’s appearance was not up to standard. We are in process of making exterior improvements and will make sure your experience is not repeated. Still, we are glad to know that you had a comfortable stay overall and enjoyed our convenient location. Once...

Ooltewah, Tennessee
Reviewed 17 March 2016

Very friendly staff. Room was very clean with all the amenities. Had an issue with my booking agent and the hotel manager resolved for me. Couldn't be happier with the stay. Would recommend to anybody. Perfect!

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Helpful?
Thank Brad V
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Niagara Falls, New York
Reviewed 9 March 2016

I have mixed feelings about this place so I'll make a list: 1. Check-in - Easy and friendly, they had our reservation and we were in our room in minutes. 5 stars 2. Room: Clean and comfortable, like most E.S. A. rooms. The outlet by the table had 4 outlets so we could make sure ll our devices could stayed...

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Helpful?
Thank MisterMike53
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for providing us with details about your stay. I appreciate your comments about our staff and rooms; however, I sincerely apologize for the maintenance issues you experienced. In response to your feedback, I will be sure to share your comments regarding our grab-and-go breakfast with our corporate office and will have our maintenance engineer inspect our rooms to...

Franklin, Tennessee
Reviewed 8 March 2016 via mobile

I have been at this location for a few months. My wife and I love the place. The area is safe. There is a lot to do for my son. I have seen many managers come and go. Sherriie has been great. Almost as if she's been there longer than she has. The staff has always been wonderful. But I...

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Helpful?
Thank Jeremy G
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

I want to thank you for taking the time to post a review of your stay. I am thrilled that we were able to accommodate your needs with a home away from home experience and exceptional customer service! Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 4 March 2016 via mobile

I came here because my wife has been struggling with cancer. When I got there I received a letter from the new general manager Sheree. She has been so helpful. And although it was her first week. I can tell that she will be an asset to this place. Thanks you Sheree and team for helping us in our time...

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Helpful?
Thank cwhite1974
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you for your kind words. It brings me great joy that were able to assist you in your time of need. I’m so pleased to read that we were able to provide you with a home away from home experience at a great value! Thank you again for your kind words. The staff and I would love to provide...

Chattanooga, Tennessee
Reviewed 11 November 2015

Did not have the rooms we reserved and said it was their common practice to overbook rooms. Fact I had confirmation numbers and room types did not matter. Young lady at the desk could not help us and the manager never showed.

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Thank Mike W
Los Angeles, California
Reviewed 7 September 2015

I have been residing at this location for 3 months. I am a travel nurse and find the value to be excellent and the location to be just great. Not knowing the Nashville area when I arrived, I feel very fortunate that I landed in this spot. It is centrally located to everything I could want or need - and...

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Thank Cindy P
Suffolk, Virginia
Reviewed 1 September 2015

The overall experience living in the Extended Stay America I was very pleased with the Service from the Managers to all the employees who gave me suggestions on where to eat and the sites to see in Nashvile I was there for three months attending school my room was very clean and was cleaned every week on time. I will...

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Helpful?
Thank karl j
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you so much for posting a review of our property. I’m so pleased to read that you had a great stay at our hotel! I truly appreciate your kind comments regarding our friendly staff and comfortable rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Hyderabad, India
Reviewed 29 August 2015 via mobile

Its a good decent and reasonable hotel for all people....its indeed like a home and the manager here is too friendly and helpful...she takes up the things or issues very quick and get them resolved....Awesome Manager.!!!!

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Helpful?
Thank Keesara A
Manager_11525, General Manager at Extended Stay America - Nashville - Franklin - Cool Springs, responded to this review

Thank you so much for posting a review of our property. I'm so glad that you enjoyed your stay. I truly appreciate your kind comments regarding our friendly staff and reasonable rates. I’m thrilled we were able to provide you with a home away from home experience! Thank you again for sharing your comments with us. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Nashville - Franklin - Cool Springs

Address: 680 Bakers Bridge Avenue, Franklin, TN 37067 (Formerly Homestead Studio Suites - Nashville - Franklin - Cool Springs)
Region: United States > Tennessee > Franklin
Price Range: $119 - $199 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Nashville - Franklin - Cool Springs 2.5*
Number of rooms: 137
Reservation Options:
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Also Known As:
Homestead Studio Suites Nashville Cool Springs Hotel Franklin
Homestead Studio Suites Franklin
Extended Stay America Franklin
Homestead Suites Franklin
Homestead Franklin
Franklin Homestead Suites
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Questions & Answers

Questions? Get answers from Extended Stay America - Nashville - Franklin - Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“no elevator, make sure you got the right room and check it before you pay”
 of 5 bubbles 74kimo74, 19 Oct 2016 | Read review
“If you must stay in this hotel, avoid room 102. There's a constant banging in the wall and the staff is clueless about what it is.”
 of 5 bubbles R4711MJdavidp, 13 Jun 2016 | Read review
“Hotel is new, any room will be good.”
 of 5 bubbles 981bradv, 16 Mar 2016 | Read review
“Rooms bldg 1 are closer to breakfast. Pets are allowed.”
 of 5 bubbles MisterMike53, 8 Mar 2016 | Read review
“Get the Room with the King Bed Very Comfortable”
 of 5 bubbles 935karlj, 31 Aug 2015 | Read review
5 of 5