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    Embassy Suites by Hilton Nashville South/Cool Springs

    820 Crescent Centre Dr, Franklin, TN 37067-6218
    +1 855-605-0319
    Hotel website
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    Lowest prices for your stay
    29/10/2017 30/10/2017
    Lock in the lowest price from our partners
    US$170US$205
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    Traveller (74)
    Room & Suite (43)
    Dining (4)
    Overview
    • Excellent50%
    • Very good25%
    • Average13%
    • Poor8%
    • Terrible4%
    Travellers talk about
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    Room Service
    Suites
    Bar/Lounge
    Fitness centre
    Multilingual Staff
    Wheelchair Access
    Business Centre
    Dry Cleaning
    Self-Serve Laundry
    Shuttle Bus Service
    3.5 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Premium Suite Upgrade
    Hotel deals
    Deals
    29 Oct30 Oct
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    1 room, 2 adults, 0 children
    • Check booking site for details
      US$170
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      US$170
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    • Check booking site for details
      US$205
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    View all 16 deals
    Write a Review
    Reviews (1,006)
    Traveller rating
    Traveller type
    Time of year
    Language

    1 - 5 of 1,004 reviews

    Reviewed 3 days ago

    Do not recommend. Embassy Suites is normally an excellent hotel and we've never experienced such poor service at any other. Apparently they were over booked and under staffed. Some staff members were sympathetic and tried to help, but others seemed suddenly unable to understand what...More

    Review collected in partnership with Embassy Suites Hotels
    Thank 457richk
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    457richk- Thank you for your review. I am sorry to see that you did not enjoy your stay. We will look at your comments as a team and see that they are addressed and I appreciate the feedback. I do hope that you will stay...More

    Hotel's Favourite
    Reviewed 22 August 2017

    The staff will go above and beyond to make your stay fantastic and relaxing. They showed us genuine hospitality during our stay. The hotel and room were very inviting and extremely clean. There were enough breakfast options to have a delicious breakfast every day. The...More

    Thank froogletraveler
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 23 August 2017

    froogletraveler- Wow!! Thank you for the great review. I love to hear that about our team. I am so pleased that you completely enjoyed your stay and it was truly our pleasure to host you and serve you throughout your stay. Thanks again for the...More

    Reviewed 5 days ago

    Very restful night. Comfortable bed and clean bathroom and accommodations. I would definitely stay again when I am in the greater Nashville area. I especially appreciated the fact that breakfast was ready and available at 6:15 as I had a meeting in downtown Nashville at...More

    Review collected in partnership with Embassy Suites Hotels
    Thank G109WNkathyw
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    G109WNkathyw- Thank you very much for the nice review. I am glad you enjoyed your stay with us and we look forward to welcoming you back to the property soon!

    Reviewed 1 week ago

    Apparently the Hotel was surprised by the number of rooms rented as it was terribly understaffed for the long weekend. Rooms werent cleaned without a call to the desk and some not at all. Completely unacceptable.More

    Review collected in partnership with Embassy Suites Hotels
    Thank BillUsma74
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    BillUsma74- Thank you for your review here on TripAdvisor. I believe we have already addressed your concerns that you brought up on the Hilton website. I do appreciate your feedback and we will make all necessary adjustments so that you do not encounter any of...More

    Reviewed 1 week ago

    Stayed here to attend the Ed Sheeran concert in Nashville. The hotel was very clean and the bed was extremely comfy. The room was a little stuffy and hot when we got there but it cooled nicely. Approximately one mile from Cool Springs Mall and...More

    Thank anad123
    Response from Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 2 days ago

    anad123- Thank you for your review. I am so pleased to see that you were able to thoroughly enjoy your stay with us. I hope the concert was great as well!! We look forward to seeing you again soon.

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    About
    Amenities
    • Top amenities
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Room Service
    • Breakfast included
    • Bar/Lounge
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Business Centre with Internet Access
    • Room Service
    • Breakfast included
    • Shuttle Bus Service
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Airport Transportation
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Microwave
    • Refrigerator in room
    • Things to do
    • Pool
    • Restaurant
    • Fitness Centre with Gym / Workout Room
    • Bar/Lounge
    • Heated pool
    • Indoor pool
    • Hot Tub
    Details
    • Price range
    • US$160 - US$321 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #5 Business Hotel in Franklin
    • #5 Romantic Hotel in Franklin
    • #8 Family Hotel in Franklin
    • Room types
    • Suites ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 250
    • Reservation Options
    • TripAdvisor is proud to partner with Hotels.com, Priceline, Hilton Hotels Direct, Expedia, Travelocity, Booking.com, Orbitz, Cancelon, Hotwire, getaroom.com and HotelQuickly so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
    • Location
    • United States >
    • Tennessee >
    • Franklin
    • Also Known As
    • Embassy Suites Nashville South/Cool Springs Hotel Franklin ,
    • Embassy Suites Cool Springs ,
    • Embassy Suites Franklin ,
    • Franklin Embassy Suites
    Add Photo Photos
    Traveller (74)
    Room & Suite (43)
    Dining (4)
    Pool & Beach (4)
    Hotel & Grounds (81)
    Bathroom (9)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
    Nearby
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    20.26 km away
     
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    22.06 km away
     
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    Nearby Attractions
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    Ask a question
    Questions & Answers
    Julie_and_kids
    28 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    21 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    14 November 2016|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    Room Tips
    "Ask for a room not on the highway side."
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    "Choose a room that is NOT on the interstate side."
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    "For $200+ per night, there are better options in the area"
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    "The upper floors will be quieter than the lower floors."
    Read review
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