EMBASSY SUITES BY HILTON NASHVILLE SOUTH/COOL SPRINGS: UPDATED 2018 Hotel Reviews, Price Comparison and 169 Photos (Franklin, TN)

4.0 1,151 reviews

Excellent47%
Very good25%
Average14%
Poor9%
Terrible5%

Travellers talk about

“omelet station”(13 reviews)
“the manager's reception”(24 reviews)
“made to order omelets”(13 reviews)

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+1 855-605-0319

820 Crescent Centre Dr, Franklin, TN 37067-6218 See on map

AMENITIES

Free Wifi

Parking

Breakfast included

Air Conditioning

Pool

Non-Smoking Hotel

Restaurant

3.5 Star accommodation

All hotel details

Additional information

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Offers from Embassy Suites by Hilton Nashville South/Cool Springs

Special Offer:Double Points, Every Stay

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Reviews (1,151)

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1 - 5 of 1,148 reviews

Sunshine59879793801

Ada, Oklahoma

1

Reviewed 1 week ago

Good Visit

My wife and I flew into the Nashville area for a conference at this hotel, there were around 400 of us. The hotel kept up with demand and exceeded expectations on all levels! The wifi had a slight issue when we were all on at...More

Review collected in partnership with Embassy Suites Hotels

Thank Sunshine59879793801

Thank you for taking a moment to share with our hotel about your experience during your stay. We want our guests to have a home away from home experience at our hotel, and our hotel is very pleased that we were able to achieve that...More

Hotel's Favourite

DawgExplorer

Dalton, Georgia

293160

Reviewed 17 September 2018 via mobile

Excellent hotel, skip the 'upgrade'

I stayed here for 5 nights in September 2018. I had typically stayed at the location near Vanderbilt but it was $100 more per night and was going under renovation. I liked this one better other than the drive into Nashville. Parking is easier, facility...More

1 Thank DawgExplorer

Thank you for taking the time to share your experience regarding your stay at our hotel. We want our guests to have a home away from home experience while staying at our hotel, and I am pleased to hear that our hotel achieved that during...More

elljaytraveler

Phoenix AZ

34

Reviewed 1 week ago via mobile

Family Free for All

I visit Franklin regularly, but this was my first stay here. It is loud, with children running around the atrium yelling, feels tired and worn and has a musty (smoke?) smell in the rooms. Definitely not for budiness travelers and in need of a major...More

Thank elljaytraveler

Thank you for taking a moment to share with our hotel about your experience during your stay. I am terribly sorry that you were unhappy during your. That is not the impression our hotel wants to leave our guests. We want our guests to have...More

BaconSF

San Francisco, California

227

Reviewed 1 week ago via mobile

Poor service, poorly trained staff

Booked this hotel under the “ESSENTIAL EXTRAS” Front desk rep had no clue about this benefit, so she called the manager over as she could not explain the benefits. Manager confirmed that I can charge things from the gift shop to my room and they...More

Thank BaconSF

Thank you for taking a moment to share with our hotel about your experience during your stay. I am terribly sorry that you were unhappy about the costumer service shown during your stay. That is not the impression our hotel wants to leave our guests....More

Voyage02190011884

Leslie, Michigan

1

Reviewed 2 weeks ago

EXCELLENT

This hotel is great. Staff and management are great. Extras are always plus and there were quit a few. Very nice confrence center to accomitate a large crowd. Pool and gym is included also. Would definity stay again.More

Review collected in partnership with Embassy Suites Hotels

Thank Voyage02190011884

Thank you for taking a moment to share with our hotel about your experience during your stay. We want our guests to have a home away from home experience at our hotel, and our hotel is very happy that we were able to achieve that...More

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About

Description

The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin Tennessee's Historic …More downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. Less

Hotel class

Contact Information

+1 855-605-0319Call

Visit hotel website

Hotel Amenities

HOTEL FEATURES

Pool

Restaurant

Fitness Centre with Gym / Workout Room

Room Service

Breakfast included

Bar/Lounge

Free High Speed Internet (WiFi)

Air Conditioning

Airport Transportation

Banquet Room

Business Centre with Internet Access

Conference Facilities

Dry Cleaning

Heated pool

Hot Tub

Indoor pool

Laundry Service

Meeting Rooms

Microwave

Multilingual Staff

Non-Smoking Hotel

Refrigerator in room

Sauna

Self-Serve Laundry

Shuttle Bus Service

Wheelchair Access

Beachfront

Free Parking

Spa

Hotel Style

Romantic

,

Business

,

Family

Room types

Suites, Non-Smoking Rooms, Family Rooms

Hotel class

Contact Information

+1 855-605-0319Call

Visit hotel website

Hotel Style

Romantic

,

Business

,

Family

Room types

Suites, Non-Smoking Rooms, Family Rooms

Number of rooms

250

Price range

US$150 - US$299 (Based on Average Rates for a Standard Room)

Also Known As

Embassy Suites Nashville South/Cool Springs Hotel Franklin

,

Embassy Suites Cool Springs

,

Embassy Suites Franklin

,

Franklin Embassy Suites

Location

United States > Tennessee > Franklin

Hotel class

Contact Information

+1 855-605-0319Call

Visit hotel website

Hotel Style

Romantic

,

Business

,

Family

Room types

Suites, Non-Smoking Rooms, Family Rooms

Number of rooms

250

Price range

US$150 - US$299 (Based on Average Rates for a Standard Room)

Also Known As

Embassy Suites Nashville South/Cool Springs Hotel Franklin

,

Embassy Suites Cool Springs

,

Embassy Suites Franklin

,

Franklin Embassy Suites

Location

United States > Tennessee > Franklin

All photos (170)170

Full view

Traveller (96)

Room & Suite (51)

Dining (8)

Pool & Beach (6)

Business Centre & Event Rooms (13)

Family and Play Areas (1)

Nearby

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Questions & Answers

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See all 9 questions

travelingwmama

What food is offered at evening reception? Dinner for 12 year olds?

26 September 2018|

AnswerShow all 6 answers

We stayed two days and the food was the same. I don't know as I would substitute this was dinner. They had chips, carrots, olives, and dip. I think they also had protein bars. Mostly bar food. Nice atmosphere but many... More

Julie_and_kids

Is there a shuttle to restaurants in Franklin or is there uber?

28 February 2017|

AnswerShow all 4 answers

The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More

jazzbird925

Hi, My husband and I may be attending a wedding at Homestead Manor and will need transportation to and from the venue. Do you provide shuttle service or are taxis easily available? We are familiar with Nashville but not the outskirts and it appears you are located approx. 11 miles from Homestead and 40 minutes from downtown Nashville. We would also need transportation to and from the airport. Thank you in advance for your response

21 February 2017|

AnswerShow all 3 answers

Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More