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Embassy Suites by Hilton Nashville South/Cool Springs

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Embassy Suites by Hilton Nashville South\/Cool Springs
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820 Reviews from our TripAdvisor Community

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Showing 818: English reviews
Brentwood
Level Contributor
3 reviews
Reviewed 2 days ago NEW

I just like everything about this hotel and the breakfast and cocktail hour are the frosting on the cake. The best part is the big comfortable rooms. I look for Embassy Suites every time I travel. Love them!

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank JAMES AND JOANN... M
Fruita, Colorado
Level Contributor
217 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
Reviewed 2 days ago NEW

My husband needed a handicapped accessible shower (not a roll-in one) that would accommodate a shower bench. I had spoken with a staff member prior to booking this hotel (not the call center) who assured me that it would be possible to have a bench in the bathroom. When we arrived we found a transfer bench - no way to... More 

Helpful?
Thank SusieLou
Level Contributor
8 reviews
3 hotel reviews
Reviewed 4 days ago NEW

Our suite was Very clean, and they have a great breakfast. This location is very convenient to south Nashville. Safe parking. Pet friendly. Paid for the extra snacks in our room daily and it was a nice add on, the kids loved it!

Helpful?
Thank Dilandlil
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Dilandlil- Thank you so much for your great review. I appreciate your business and I am thrilled to hear that you and your family enjoyed your stay with us. We look forward to welcoming you guys back in the future! More 

Versailles, United States
1 review
Reviewed 5 days ago NEW

Stayed here during Thanksgiving while visiting family in the area. There was a large group holding a conference there as well, so hotel was busy. Check in was efficient, however this had to be the first time I wasn't greeted as a Hilton Honors member. I wasn't offended, but thought it odd. We were mad to wait to check in...but... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Derby A
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Derby A- Thank you so much for your review. I am pleased to hear that you and your family enjoyed your stay with us. I value your feedback as we are continually trying to improve our service to our guests. We will certainly look at your comments and make the necessary adjustments. I appreciate your business and I hope we... More 

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 5 days ago NEW via mobile

Was in town for 3 days. Good news,the rooms were spacious and clean. The complementary breakfast was well prepared. The wine hour was good and included mixed drinks The not so good news. One of the 3 elevators was out of service the entire time we stayed. This led to very long wait times and crowded conditions. The front desk... More 

Helpful?
Thank Peter S
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Peter S- Thank you for your review. I do apologize for one of our elevators not working during your stay. I can certainly understand your frustration with that. We are in the process of having that repaired but unfortunately we had to have parts shipped here and with the holiday it was delayed. I am happy to hear that you... More 

West Palm Beach, Florida, United States
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW

Entered the room to a bed not fully made, all of the drawers, doors, microwave open - leaving the room to look like it was ransacked. The food for breakfast was not good. We tried to go into the hot tub - there was a film on the water with grease and grime floating on top. The shower head was... More 

Helpful?
Thank Elizabeth P
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Elizabeth P- Thank you for your review. I apologize that you encountered these issues while you were here. I certainly apologize for that and we will look at all of your comments and use them to fix any issues that you noted. Thank you for staying with us and I appreciate your business as well as the review. We do... More 

Level Contributor
10 reviews
5 hotel reviews
Reviewed 6 days ago NEW via mobile

We stayed here for two nights while we were waiting to close on our new home in Nolensville. And we absolutely loved this hotel and will recommend to all our friends and family when they come visit us! Clean, comfortable and friendly staff. Great drinks in the pm and great breakfast! The chef was very friendly to our children and... More 

Helpful?
Thank Stevereit34
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Stevereit34- Thank you for your review. I am so happy to hear that you and your family enjoyed your stay with us and congratulations on your new house! I appreciate your nice comments and will share them with the team. Thank you for your business and your future recomendations. We will do our best to provide you and your guests... More 

Memphis, Tennessee
Level Contributor
44 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 1 week ago via mobile

I stayed here for one night during a business trip. The location was great! It is located near a very nice mall and there are plenty of places to shop and eat. The service was great. The room was clean and updated. My concerns were the crumbs found outside of my door when I checked. I didn't think that was... More 

Helpful?
Thank sherita1
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

sherita1- Thank you for your review. I am glad to hear that you enjoyed your stay. I will certainly look into the issues that you mentioned and make sure that they are all addressed for the future. Thank you again for the review and I hope we can see you again soon. More 

McMinnville, Tennessee
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 1 week ago

We had our Director's retreat again in Nov. 2016. They booked our rooms and the meeting rooms and lunch. Can not say enough about the customer service i received for our event. Not one glitch. Thanks again

Helpful?
Thank 513bpage513
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

513bpage513- Thank you very much for the great review. It was truly our pleasure to have you and your group here with us. I am so happy to hear that you enjoyed your meetings and the hotel. We certainly hope to see you and your colleagues again soon. More 

Ooltewah, Tennessee
Level Contributor
113 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed 2 weeks ago via mobile

My wife and I stayed at the Embassy Suites in Frankin. A great hotel. Excellent suite, comfortable bed, friendly staff and great breakfast. And the price was competitive as well. We loved it! They could use more luggage carts, but since we just staying overnite that wasn't an issue for us.

Helpful?
Thank Craig D
Brian S, General Manager at Embassy Suites by Hilton Nashville South/Cool Springs, responded to this review

Craig D- Thank you very much for the nice review. I am very happy that you and your wife enjoyed your stay with us. It was our pleasure to have you guys as our guests. Thank you again for the review and your business and we all hope to see you guys again in the future. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
  • Free Internet
Services
  • Business Centre with Internet Access
  • Free Breakfast
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Room Service
  • Airport Transportation
  • Laundry Service
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Embassy Suites Nashville - South/Cool Springs is only a short drive from the Nashville International Airport, downtown attractions of Music City and local area businesses. Explore Franklin, Tennessee's Historic downtown area, Civil War sites or shop at the Cool Springs Galleria mall. Book your stay now and enjoy our indoor pool, fitness center, on-site restaurant as well as other amenities. ... more   less 

Additional Information about Embassy Suites by Hilton Nashville South/Cool Springs

Address: 820 Crescent Centre Drive, Franklin, TN 37067
Region: United States > Tennessee > Franklin
Price Range: $200 - $383 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Nashville South/Cool Springs 3.5*
Number of rooms: 250
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Hotels.com, Travelocity, Orbitz, Odigeo, Expedia and Priceline so you can book your Embassy Suites by Hilton Nashville South/Cool Springs reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Nashville South/Cool Springs Hotel Franklin
Embassy Suites Cool Springs
Embassy Suites Franklin
Franklin Embassy Suites
Hotel Style:
#5 Romantic Hotel in Franklin
#5 Business Hotel in Franklin
#8 Family Hotel in Franklin
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and other travellers.
6 questions
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Memphis, Tennessee
18 days ago
1 month ago

See all questions (6)

Questions? Get answers from Embassy Suites by Hilton Nashville South/Cool Springs staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Elevator very slow - if you are on a high floor you might have a long wait. I used the stairs at times as did others.”
 of 5 bubbles SusieLou, 30 Nov 2016 | Read review
“Read review.”
 of 5 bubbles tzone4, 1 Nov 2016 | Read review
“We always ask to not be close to vending machines and elevators.”
 of 5 bubbles jpwilkinson, 17 Oct 2016 | Read review
“Stay on the 9th floor to get free in-room snacks and beverages. My room was near the elevator, but even it wasn't very noisy.”
 of 5 bubbles Empoweradmin, 11 Sep 2016 | Read review
“stay out of room 410”
 of 5 bubbles CarolArmour, 28 Aug 2016 | Read review
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