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Embassy Suites by Hilton Nashville South/Cool Springs

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Traveller (88)
Room & Suite (57)
Dining (4)
Overview
  • Excellent50%
  • Very good25%
  • Average13%
  • Poor8%
  • Terrible4%
Travellers talk about
AMENITIES
Free Wifi
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
Airport Transportation
3 Star Hotel
All hotel details
Offers from Embassy Suites by Hilton Nashville South/Cool Springs
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Embassy Suites by Hilton Nashville South/Cool Springs
Special Offer: Double Points, Every Stay
Hotel deals
Rooms
29 Apr30 Apr
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (1,071)
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1,069 results
Traveller rating
510
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510
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All reviewsomelet stationthe manager's receptionmade to order omeletshappy hourbusiness tripcomplimentary breakfastnice staybreakfast barwafflesindoor poolfranklin areaatriumnashvillevaletsaunaconferenceinterstate
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1 - 5 of 1,069 reviews
Reviewed 2 days ago

A great nights stay. The nightly reception is nice, they even had a live acoustic trio playing. Rooms were large, spacious, and clean. Breakfast was very good with the cooked to order eggs, and large selection of other items. The only complaint I would have...More

Thank Brad B
Hotel's Favourite
Reviewed 22 January 2018

This is one of the best Embassey Suites hotels I have stayed in. Everything was clean and pleasantly appointed from both decorative and functional perspectives. Emplyees were pleasant and helpful. Free cocktail and snack reception was well run and as always a plus when staying...More

Thank gabby1010
Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 26 January 2018

Thank you for your nice review. We are happy to hear that we continue to meet your needs and we really appreciate your business. We hope to be able to welcome you back very soon!

Reviewed 5 days ago

Difficulty checking in and out. Assigned room that was not cleaned and still had luggage. Several trips to get keys properly coded. Overall service level was poor with the exception of the restaurant, which was excellent.

Review collected in partnership with Embassy Suites Hotels
Thank elasdray2000
Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago

Thank you for your review. I apologize for the level of service you received and your stay was not everything you expected. We will use these comments to improve our customer service and thank you for your feedback. We hope to see you again.

Reviewed 5 days ago via mobile

Stayed here for 3 nights. The hotel is real well maintained with ample parking. Upon entering, everything was real clean and well kept. I used the digital key so did not go to the front desk. The room was nice and clean, looked freshly remodeled,...More

Thank Calitraveller4
Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago

Thank you for your review. I am happy to hear that you were able to enjoy our hotel to the fullest and you had a great time. We appreciate your comments and hope to see you again soon!

Reviewed 5 days ago

My stay at Embassy Suites Cool Springs was a pleasurable experience. The staff was welcoming and the facilities were top notch. The location allows easy access to restaurants, shopping and entertainment.

Review collected in partnership with Embassy Suites Hotels
Thank swinfree
View more reviews
Best Value Properties in Franklin, TN
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About
Amenities
Top amenities
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Room Service
Breakfast included
Bar/Lounge
Free High Speed Internet (WiFi)
Hotel Amenities
Business Centre with Internet Access
Room Service
Breakfast included
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Hot Tub
Heated pool
Indoor pool
Details
Price range
US$175 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$175 - US$314 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Business Hotel in Franklin
#5 Romantic Hotel in Franklin
#8 Family Hotel in Franklin
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (88)
Room & Suite (57)
Dining (4)
Pool & Beach (4)
Business Centre & Event Rooms (7)
Family and Play Areas (1)
Questions & Answers
Ask a question
Julie_and_kids
28 February 2017|
AnswerShow all 4 answers
Response from Brian S | Property representative |
The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
1
Vote
jazzbird925
21 February 2017|
AnswerShow all 3 answers
Response from Brian S | Property representative |
Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
1
Vote
Nat634
14 November 2016|
AnswerShow all 2 answers
Response from Brian S | Property representative |
Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
1
Vote
Room Tips
"Stay away from elevators for less noise. Corner rooms are slightly larger."
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"If you have kids just always stay at Embassy, period. The premium floors and goodies are awesome."
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"corner room; room with a bed room living room and bathroom; orrr the suit with the conference room that room..."
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"Unless you're a sound sleeper, ask for a room that doesn't face the highway."
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