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29 Apr 30 Apr
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EmbassySuites.comUS$170
Agoda.comUS$170
TravelocityUS$170
Expedia.comUS$170
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Orbitz.comUS$170
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All reviewsomelet stationthe manager's receptionmade to order omeletshappy hourbusiness tripcomplimentary breakfastnice staybreakfast barwafflesindoor poolfranklin areaatriumnashvillevaletsaunaconferenceinterstate
A great nights stay. The nightly reception is nice, they even had a live acoustic trio playing. Rooms were large, spacious, and clean. Breakfast was very good with the cooked to order eggs, and large selection of other items. The only complaint I would have...More
This is one of the best Embassey Suites hotels I have stayed in. Everything was clean and pleasantly appointed from both decorative and functional perspectives. Emplyees were pleasant and helpful. Free cocktail and snack reception was well run and as always a plus when staying...More
Thank gabby1010
Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 26 January 2018
Thank you for your nice review. We are happy to hear that we continue to meet your needs and we really appreciate your business. We hope to be able to welcome you back very soon!
Difficulty checking in and out. Assigned room that was not cleaned and still had luggage. Several trips to get keys properly coded. Overall service level was poor with the exception of the restaurant, which was excellent.
Review collected in partnership with Embassy Suites Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank elasdray2000
Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago
Thank you for your review. I apologize for the level of service you received and your stay was not everything you expected. We will use these comments to improve our customer service and thank you for your feedback. We hope to see you again.
Stayed here for 3 nights. The hotel is real well maintained with ample parking. Upon entering, everything was real clean and well kept. I used the digital key so did not go to the front desk. The room was nice and clean, looked freshly remodeled,...More
Thank Calitraveller4
Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago
Thank you for your review. I am happy to hear that you were able to enjoy our hotel to the fullest and you had a great time. We appreciate your comments and hope to see you again soon!
My stay at Embassy Suites Cool Springs was a pleasurable experience. The staff was welcoming and the facilities were top notch. The location allows easy access to restaurants, shopping and entertainment.
Review collected in partnership with Embassy Suites Hotels
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside the five mile radius. You will have a blast here, it is a great town to explore!
Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would be to use Uber if you can. While there are cabs available I have found Uber to be the most cost effective means around. I hope this helps and if you have any other questions or would like any more information please do not hesitate to contact us directly at the hotel.