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    Embassy Suites by Hilton Nashville South/Cool Springs

    1,071 reviews
    #11 of 25 Hotels in Franklin
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    820 Crescent Centre Dr, Franklin, TN 37067-6218
    +1 855-605-0319
    Hotel website
    Booking.com
    US$187
    US$170
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    Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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    US$170
    EmbassySuites.com
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    Agoda.com
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    US$170
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    US$170
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    US$187
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    All photos (163) 163
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    Traveller (88)
    Room & Suite (57)
    Dining (4)
    Overview
    4.0
    1,071 reviews
    • Excellent50%
    • Very good25%
    • Average13%
    • Poor8%
    • Terrible4%
    Travellers talk about
    “omelet station”(11 reviews)
    “the manager's reception”(24 reviews)
    “made to order omelets”(13 reviews)
    Hotel website
    +1 855-605-0319
    820 Crescent Centre Dr, Franklin, TN 37067-6218 See on map
    AMENITIES
    Free Wifi
    Breakfast included
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Restaurant
    Airport Transportation
    3 Star Hotel
    All hotel details
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Double Points, Every Stay
    Hotel deals
    Offers from Embassy Suites by Hilton Nashville South/Cool Springs
    Special Offer: Double Points, Every Stay
    Hotel deals
    Rooms
    29 Apr30 Apr
    |
    1 room, 2 adults, 0 children
    Standard Room
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    Reviews (1,071)
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    Traveller rating
    510
    271
    148
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    LanguageEnglish
    510
    271
    148
    92
    48
    Show reviews that mention
    All reviewsomelet stationthe manager's receptionmade to order omeletshappy hourbusiness tripcomplimentary breakfastnice staybreakfast barwafflesindoor poolfranklin areaatriumnashvillevaletsaunaconferenceinterstate
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    1 - 5 of 1,069 reviews
    Reviewed 2 days ago
    Great Stay

    A great nights stay. The nightly reception is nice, they even had a live acoustic trio playing. Rooms were large, spacious, and clean. Breakfast was very good with the cooked to order eggs, and large selection of other items. The only complaint I would have...More

    Thank Brad B
    Hotel's Favourite
    Reviewed 22 January 2018
    Great hotel

    This is one of the best Embassey Suites hotels I have stayed in. Everything was clean and pleasantly appointed from both decorative and functional perspectives. Emplyees were pleasant and helpful. Free cocktail and snack reception was well run and as always a plus when staying...More

    Thank gabby1010
    Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 26 January 2018

    Thank you for your nice review. We are happy to hear that we continue to meet your needs and we really appreciate your business. We hope to be able to welcome you back very soon!

    Reviewed 5 days ago
    Hilton Cool Springs

    Difficulty checking in and out. Assigned room that was not cleaned and still had luggage. Several trips to get keys properly coded. Overall service level was poor with the exception of the restaurant, which was excellent.

    Review collected in partnership with Embassy Suites Hotels
    Thank elasdray2000
    Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago

    Thank you for your review. I apologize for the level of service you received and your stay was not everything you expected. We will use these comments to improve our customer service and thank you for your feedback. We hope to see you again.

    Reviewed 5 days ago via mobile
    Excellent!

    Stayed here for 3 nights. The hotel is real well maintained with ample parking. Upon entering, everything was real clean and well kept. I used the digital key so did not go to the front desk. The room was nice and clean, looked freshly remodeled,...More

    Thank Calitraveller4
    Response from Kyle L, Front Office Manager at Embassy Suites by Hilton Nashville South/Cool SpringsResponded 4 days ago

    Thank you for your review. I am happy to hear that you were able to enjoy our hotel to the fullest and you had a great time. We appreciate your comments and hope to see you again soon!

    Reviewed 5 days ago
    Great stay

    My stay at Embassy Suites Cool Springs was a pleasurable experience. The staff was welcoming and the facilities were top notch. The location allows easy access to restaurants, shopping and entertainment.

    Review collected in partnership with Embassy Suites Hotels
    Thank swinfree
    View more reviews
    123456…214
    Best Value Properties in Franklin, TN
    See all 25 hotels in FranklinSee all
    About
    Amenities
    Top amenities
    Pool
    Restaurant
    Fitness Centre with Gym / Workout Room
    Room Service
    Breakfast included
    Bar/Lounge
    Free High Speed Internet (WiFi)
    Hotel Amenities
    Business Centre with Internet Access
    Room Service
    Breakfast included
    Shuttle Bus Service
    Airport Transportation
    Dry Cleaning
    Meeting Rooms
    Laundry Service
    Banquet Room
    Multilingual Staff
    Self-Serve Laundry
    Conference Facilities
    Room amenities
    Air Conditioning
    Microwave
    Refrigerator in room
    Things to do
    Pool
    Restaurant
    Fitness Centre with Gym / Workout Room
    Bar/Lounge
    Hot Tub
    Heated pool
    Indoor pool
    Details
    Price range
    US$175 - US$314 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #5 Business Hotel in Franklin
    #5 Romantic Hotel in Franklin
    #8 Family Hotel in Franklin
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
    Details
    Price range
    US$175 - US$314 (Based on Average Rates for a Standard Room)
    Hotel class
    Hotel Style
    #5 Business Hotel in Franklin
    #5 Romantic Hotel in Franklin
    #8 Family Hotel in Franklin
    Room types
    Suites, Non-Smoking Rooms, Family Rooms
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    All photos (163) 163
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    Traveller (88)
    Room & Suite (57)
    Dining (4)
    Pool & Beach (4)
    Business Centre & Event Rooms (7)
    Family and Play Areas (1)
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    Questions & Answers
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    See all 8 questions
    Julie_and_kids
    28 February 2017|
    AnswerShow all 4 answers
    Response from Brian S | Property representative |
    The hotel shuttle will gladly take you around town. There is a five mile radius but fortunately that does cover most of the Franklin area. There is also an abundance of UBER drivers around if you do want to venture outside... More
    1
    Vote
    jazzbird925
    21 February 2017|
    AnswerShow all 3 answers
    Response from Brian S | Property representative |
    Good morning, Homestead Manor is a beautiful venue for a wedding. Unfortunately, our hotel shuttle only goes in a five mile radius. We do not make airport trips either I'm sorry to say. My recomendation to you though would... More
    1
    Vote
    Nat634
    14 November 2016|
    AnswerShow all 2 answers
    Response from Brian S | Property representative |
    Please call me at the hotel 615-515-5151 and ask for the General Manager and we can discuss this. Thank you!
    1
    Vote
    123
    Room Tips
    "Stay away from elevators for less noise. Corner rooms are slightly larger."
    Read review
    "If you have kids just always stay at Embassy, period. The premium floors and goodies are awesome."
    Read review
    "corner room; room with a bed room living room and bathroom; orrr the suit with the conference room that room..."
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    "Unless you're a sound sleeper, ask for a room that doesn't face the highway."
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