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Fairfield Inn & Suites Memphis Germantown

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Fairfield Inn & Suites Memphis Germantown
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79 Reviews from our TripAdvisor Community

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There are newer reviews for Fairfield Inn & Suites Memphis Germantown
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Showing 79: English reviews
Dallas, Texas
Reviewed 15 October 2016

Be advised - this Fairfield Inn is literally right next to train tracks; there is even a note in every room that mentions double-paned windows and a pair of ear plugs! If you are a light sleeper, you WILL hear the trains going by. Also, some of the equipment needs rejuvenating - my mini-fridge made a lot of noise, so...

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Helpful?
Thank oceanpalace
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. I understand your frustration. My apologies for the train noise, we do our best to combat the train by providing items that might reduce the noise, such as nature sound on alarm clock and ear plugs. The machine in the hallway is an...

Lexington, Kentucky
Reviewed 7 September 2016

We were not allowed to book the advertised rooms because both of our children were under the age of 21. They set the minimum child age to 21 for the advertised rooms so we had to go somewhere else that was cheaper and had a kitchenette in the room. I would like to have given them twice as much money...

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Helpful?
Thank Paul_and_the_family
Patrick S, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. I would like to apologize for the misunderstanding but we do not have a age requirement for children accompanied by their parents. The misunderstanding could have accord in regards to our minimum age for a person to book a room and we here...

Strongsville, Ohio
Reviewed 31 August 2016

I wanted to give this hotel a much higher rating, because it does have some good points, but it just does not deserve it. There are good points like cleanliness, courtesy of the staff, and quality of the bed. The bad points included broken knobs, mediocre air conditioning, and a slow sink in my room (#129). Space was also limited...

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Helpful?
Thank David44149
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. The team will glad know that the cleanliness, and the staff. I apologize for the maintenace issues, and train noise you encountered. It is our intent for every guest to have pleasurable experience. We appreciate you being our guest. We hope to see...

Paris
Reviewed 30 August 2016 via mobile

My son and I stayed at the Fairfield in Germantown for two games with his travel soccer squad. Check-in was seamless using the pre-check in feature on my hotel app, and we were in our room three hours before check-in time with no hitches or delays at the front desk. I realized we left some laundry in the room the...

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Helpful?
Thank JaySpiegel
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. The staff will be trilled to know of your happiness with guest service and the cleanliness of the hotel. It is always our intenet for every guest to have a pleasurable experience. We to see you again soon!

Reviewed 20 August 2016 via mobile

My family and I drove back from Ohio today (Friday) and stopped here to stay the night since we stayed here on our way to Ohio and had a good experience. Upon arrival I was checked in by a lady overnight manager. She made no efforts to be welcoming or friendly from the start. I asked if she could just...

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Helpful?
Thank LynnBZ87
Patrick S, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for taking the time to complete the trip advisor Survey in regards to your recent stay at the Fairfield Inn & Suites Memphis Germantown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for issues that you...

Larne, United Kingdom
Reviewed 4 August 2016

Our Cousins Booked this Hotel as they live in Germanstown Well their Cousns from N.Ireland Loved it and one of the Best Hotels I have stayed in Reception Lovely Friendly and Helpful Housekeeping perfect Rooms Spotless and Comfy Breakfast Great Overall Fantastic

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Helpful?
Thank a_fittis602
Patrick S, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Memphis Germantown. The staff will be thrilled to know about your pleasurable stay! We hope to see you again the next time your travels bring you to Germantown.

Reviewed 13 July 2016 via mobile

Check in was smooth, friendly staff, helpful, no issues. Got to my room, appears clean and had been serviced with the exception of the snack left on the floor by the bed, I'm thinking Twix candy bar but not totally sure (picture attached). Jumped in the shower real quick to be greeted by 2 used wash rags that were left...

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Helpful?
Thank Chuck J
Dominique G, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the housekeeping issues you encountered. We have shared...

Bridgewater, New Jersey
Reviewed 25 June 2016

Check-in was OK but there was a long wait. The room was super noisy. The AC sounded like a train all night long. Speaking of trains, we were greeted with a small placard that stated there was a local train coming at night and they provided (one) set of earplugs. How nice of them. The bed was super uncomfortable. No...

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Helpful?
Thank David E
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent experience at Fairfield Inn & Memphis Germantown. My apologies for issues with the loud AC, breakfast and you not enjoying our décor. It is our intent for every guest to have a pleasurable experience. We appreciate you being our guest.

Claremore, Oklahoma
Reviewed 3 June 2016

When we checked in the front desk personnel was not friendly. We opened the door to our room and it smelled very musty. There was a layer of dust on the tables and lamps. I took pictures. A thick layer of dust was on the a/c filter. I believe this may have to do with the smell. Sticky pop or...

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Helpful?
Thank mcmullin4
Dominique G, Front Office Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for taking the time to let us know about your recent experience at Fairfield Inn & Suites Memphis Germantown. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apology for the issues you encountered. We have shared your...

Centennial, Colorado
Reviewed 20 May 2016

We found this place on tripadvisor for our trip to Memphis as we prefer Fairfield Inns and we are Mariott members. When we checked in the front person, Chad, was very friendly and got us set up in a room pretty quick. The tv did not work and he said he would send a maintenance person to fix it. After...

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Helpful?
Thank Mark H
Richie G, General Manager at Fairfield Inn & Suites Memphis Germantown, responded to this review

Thank you for letting us know about your recent stay at Fairfield Inn & Suites Memphis Germantown. Chad will be thrilled to know of your experience. We are also glad you enjoyed the area and the great BBQ. It always our intent for every guest to have a pleasurable stay. We hope to see you again soon.

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Room Service
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About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service

Additional Information about Fairfield Inn & Suites Memphis Germantown

Address: 9320 Poplar Pike, Germantown, TN 38138-8311
Region: United States > Tennessee > Germantown
Price Range: $155 - $257 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Fairfield Inn & Suites Memphis Germantown 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Fairfield Inn Memphis Germantown Hotel Germantown
Fairfield Inn Germantown
Fairfield Germantown
Germantown Fairfield Inn
Hotel Style:
#3 Business Hotel in Germantown
#4 Family Hotel in Germantown
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Questions & Answers

Here's what travellers have asked, with answers from Fairfield Inn & Suites Memphis Germantown staff and other travellers.
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Questions? Get answers from Fairfield Inn & Suites Memphis Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose to leave you children at home or get a different hotel”
Paul_and_the_family, 6 Sep 2016 | Read review
“Get as far away from the train track as possible!”
David44149, 30 Aug 2016 | Read review
“High floor”
sandyyrk, 14 May 2016 | Read review
“If you're a light sleeper, the trains may bug you unless you want to use the supplied ear plugs.”
259randys, 2 May 2016 | Read review
“Ask for one as far from the street and train track as possible.”
Muddflap52, 25 Apr 2016 | Read review
5 of 5