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200 Campbell Oaks Dr, Jackson, TN 38305-1313
COVID-19 update: See the added health and safety measures this property is taking.Read more
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US$139
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Traveller (30)
Room & Suite (23)
Dining (6)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 22/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Courtyard Jackson
Updated 22/04/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 33 hotels in Jackson
Location
Cleanliness
Service
Value

Courtyard Jackson is an excellent choice for travellers visiting Jackson, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay.

While staying at Courtyard Jackson, visitors can check out The Ballpark at Jackson (2.3 mi) and Casey Jones Village (2.8 mi), some of Jackson's top attractions.

Rooms at Courtyard Jackson offer a flat screen TV and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.

24 hour front desk and a gift shop are some of the conveniences offered at this hotel. A pool and breakfast will also help to make your stay even more special. If you are driving to Courtyard Jackson, free parking is available.

During your visit, be sure to check out a popular Jackson filet mignon restaurant such as Flatiron Grille, which is a short distance from Courtyard Jackson.

Plus, during your trip, don't forget to check out a history museum, such as N.C.& St. L. Depot and Railroad Museum.

Enjoy your stay in Jackson!

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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Parking
Wifi
Indoor pool
Heated pool
Restaurant
Breakfast available
Business Centre with Internet Access
Conference facilities
Meeting rooms
Baggage storage
Gift shop
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Green
Hotel links
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440Reviews3Q+A96Room tips
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Popular mentions
CherylAnn A wrote a review 22 Sep
26 contributions4 helpful votes
We had a horrible experience with our first hotel during our stay, walked out, and walked into this Courtyard. The desk clerk was not only pleasant, but immediately looked to see if we could use our AARP discount (and we could). The rooms are ultra modern, comfortable and large. Everything was clean and upon departure, we were happily allowed to fill our coffee thermos (as breakfast was limited with Covid complications). We intend to drive this route again, and will definitely stay again!
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Date of stay: September 2021
Value
Service
Sleep Quality
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Response from Sara Conley, General Manager at Courtyard Jackson
Responded yesterday
CherylAnn A, Thank you so much for sharing your positive experience with us!! I will be sure to share your feedback with our team so they know what lasting impressions they make and we are so happy you will be staying with us on your next planned trip through the area! We are finally reopening our Bistro on October 4th! We look forward to welcoming you back.
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Cross-Culture-Maven wrote a review Aug 2021
Buffalo, New York230 contributions250 helpful votes
The stay was marred by a terrible misunderstanding. I asked reception for the checkout time. Of course hotels will give an extra hour if needed. It was needed. I asked for a late checkout before the time she gave me earlier. Answer was “No. Checkout was an hour ago!” We literally left the room half-dressed.
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Date of stay: August 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Sara Conley, General Manager at Courtyard Jackson
Responded 17 Aug 2021
I apologize that not being able to accommodate a late check out became an inconvenience for you. We try to be as accommodating as we can when our guests need a little bit longer to check out, however, it is all based on the day to day availability for it. With our check out being at 12 and our check in time being at 3 we need to make sure that our team can prepare the next incoming guests room very thoroughly and in a timely manner. We hope we can better serve you in the future and appreciate your feedback.
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Lynn D wrote a review Aug 2021
1 contribution
We have stayed at 3 hotels over this vacation week and many over the past few years and this one is the best out of all .. Rooms were clean and well stocked with bathroom linens, pillows and mattress were comfy and the staff was very pleasant.. My Family and I will definitely be staying at this hotel on our way through next time..
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Date of stay: August 2021Trip type: Travelled with family
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Response from Sara Conley, General Manager at Courtyard Jackson
Responded 17 Aug 2021
Thank you so much for your kind words about our team! I will be sure to share this with them so they know the lasting impression they make! We look forward to seeing you again when you travel back through!
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DeWitt65101 wrote a review Jul 2021
Auburn, Alabama550 contributions125 helpful votes
The pool worked. The laundry worked. The room was clean. The bed was soft. The linens smelled clean. The room smelled clean. It was quiet. We did not do the breakfast, we were in a hurry. I would stay here again!
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Date of stay: July 2021
Value
Service
Sleep Quality
Room Tip: Get a low floor near a door
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Response from Sara Conley, General Manager at Courtyard Jackson
Responded 28 Jul 2021
We are so happy to hear you enjoyed your stay with us here at Courtyard Jackson! I will share your feedback with the team and we hope to see you again should your travels ever bring you back to the Jackson area! Thank you again!
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marchedavid wrote a review Jun 2021
Nashville, Tennessee3 contributions
After checking in to my room, spraying with Lysol, wiping down with Clorox wipe, I made a simple request for additional bed sheets. The Head of Housekeeping (Melanie) decided to interrogate down ask why I needed the sheets. At that time I let her know if the hotel was not able to accommodate the request that would be ok. I have small children and these sheets would be for them inside the room. For example, covering the chairs that they may sit in, covering the floor that they may crawl on. This head of housekeeping stated “ I can get you some stained sheets.” At this time I asked her to explain why she would offer a guest stained sheets? She continued to make a non plausible explanation. I let her know this was unacceptable and that I would be speaking with the manager and corporate office. She walked away nonchalantly and said “ok”. Once I spoke to the on duty manager about the incident, I was met with indifference as the the housekeeper had already given her side of the story. The manager did have this head of housekeeping apologize once prompted. They both decided that she had misspoke in saying she could give me some stained sheets. In summary, customer service needs work. When I asked the manager (Martha Camargo)for the corporate office information she stated that “ you can find it online”. This is a “dog friendly “ hotel. Likely needs more training in the hospitality arena. We also heard footsteps, large barking dogs all night long. Shower curtain dirty, beer bottle top on the window ledge showing the lack of thoroughness.
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Date of stay: June 2021Trip type: Travelled with family
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Response from Sara Conley, General Manager at Courtyard Jackson
Responded 28 Jun 2021
Marchedavid, I appreciate you taking the time to discuss your stay with me today. I apologize that your stay with us did not meet your expectations, and we fell short of that. I know we discussed today the shortages across the board that all companies are facing and wanting to maintain our linen but this definitely could have been handled in a better manner. I appreciate this being brought to my attention so I am able to use it as a teachable moment for my team. We appreciate your feedback, and I will be touching base with you again tomorrow.
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PRICE RANGE
US$106 - US$185 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
courtyard jackson hotel jackson, jackson marriott, jackson courtyard
LOCATION
United StatesTennesseeJackson
NUMBER OF ROOMS
94
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Frequently Asked Questions about Courtyard Jackson
Which popular attractions are close to Courtyard Jackson?
Nearby attractions include Jackson Escape Rooms (5.9 km), Rusty's TV and Movie Car Museum (6.2 km), and Casey Jones Village (4.5 km).
What are some of the property amenities at Courtyard Jackson?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Courtyard Jackson?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Courtyard Jackson?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Courtyard Jackson?
Yes, free parking is available to guests.
What are some restaurants close to Courtyard Jackson?
Conveniently located restaurants include Picasso Bistro & Pizzeria, Rock'n Dough Pizza & Brewery, and Tulum Fresh Mexican Grill.
Are there opportunities to exercise at Courtyard Jackson?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at Courtyard Jackson?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Courtyard Jackson?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Courtyard Jackson offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and conference facilities.
Are there any historical sites close to Courtyard Jackson?
Many travellers enjoy visiting Casey Jones Village (4.5 km).