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Country Inn & Suites by Radisson, Jackson, TN

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1935 Emporium Dr, Jackson, TN 38305-6015
Update from hotel: This property has indicated that they are taking safety precautions against COVID-19.Read more
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Room & Suite (14)
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A note from Country Inn & Suites by Radisson, Jackson, TN
Updated 21/07/20

About

#10 of 33 hotels in Jackson
Travellers' Choice
Welcome to the Country Inn & Suites By Radisson, Jackson, TN, where guests are treated to thoughtful services like free high-speed Internet access and a well-equipped fitness center in a friendly atmosphere. Situated near I-40 and the US Hwy 45 Bypass, between Nashville and Memphis in beautiful Jackson, Tennessee, the hotel's location is perfect for guests visiting Union University, Casey Jones Village and West Tennessee Healthcare Sportsplex. Enjoy access to meeting facilities, the 24-hour business center and the complimentary, hot Be Our Guest Breakfast buffet. From your peaceful, modern room or suite to the courteous, professional staff, everything at the Country Inn & Suites is sure to contribute to a pleasant stay.
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Location

Full view
71Somewhat walkable
Grade: 71 out of 100
0Restaurantswithin 0 km
0Attractionswithin 0 km
Contact
1935 Emporium Dr, Jackson, TN 38305-6015
Getting there
Memphis Intl Airport124 kmSee all flights
Mckellar Airport9 kmSee all flights
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70Reviews1Q+A5Room tips
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Popular mentions
midwestHD wrote a review Jul 2021
Anderson, Indiana39 contributions17 helpful votes
Truly disappointing My wife and I stayed here in July 2021. The room was so-so clean. Pillows on the beds were just mush. Breakfast was a waffle maker. This didn't stop the hotel from charging us like it was a 5 star resort. I suggest that you look for other options in Jackson, TN.
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Date of stay: July 2021Trip type: Travelled as a couple
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Response from Damien Mimikos, General Manager at Country Inn & Suites by Radisson, Jackson, TN
Responded 17 Jul 2021
Thank you for staying with us. We are sorry that you were not happy with your stay. We try to make sure that all guests have a wonderful experience and we obviously did not reach that expectation with you. We hope to see you again.
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Ravinder K wrote a review Jun 2021
1 contribution
I travel a lot for work and found this hotel to be clean and ideally located in Jackson. It’s next to Walmart, which I found to be very convenient. Staff was friendly. They had a partial hot breakfast which was good for me.
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Date of stay: June 2021Trip type: Travelled on business
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Response from Damien Mimikos, General Manager at Country Inn & Suites by Radisson, Jackson, TN
Responded 23 Jun 2021
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit with us. We hope to see you again. Have a blessed day.
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bigred74 wrote a review Jun 2021
Portageville, Missouri2 contributions1 helpful vote
My family and I stayed one night. We got in and checked in around 8 pm. Upon walking into the room I noticed how hot and humid the room was. I found the thermostat to be set to cool and temperature was set at 77 degrees. The temperature in the room was 78 degrees. Called the front desk and they told me to turn on the unit and wait 30 minutes. As I previously just said the AC unit was turned on and set and 77. I preceded to turn it down to 75. The unit would kick on and barely had any cold air coming out. I gave it 30 min. In that 30 min span, the unit would kick on for 1 minute every 10 minutes then shut off. The temp in the room never moved down from 78. It was me and my two small children, ages 2 and 1. As i sat in the chair, sweat was pouring off of me and my two children were very hot. I preceded to call around to other hotels but that weekend every hotel was booked solid. I called back to front desk after giving it 30 min and they said they would give me a full refund. At this time it was 8:30 pm and there was no were else for me to go. I needed to be there for a Saturday event. I had traveled in from 2 hours away. My two kids were tired so I told the person at the front desk that we had no other options but to stay could we just receive a refund in the morning. They said i would need to talk to the manager Saturday morning. Saturday morning came after not sleeping but 2 hours because of being so hot in the room, the temperature was finally down to 75 but it was still very humid and had a very strong mildew smell. We checked out early so we could get some relief. When i was checking out at the front desk I asked to talk to the manager, whos name was Damien, and she said he was not in yet. I told her to have him call me. We left and i finally called back at 4 pm after not getting a call from Mr. Damien, and the front desk person said he had been there in a meeting for 3 hours but had already left. I thought that was very careless of him to do. They said he would be back Monday morning. Monday morning i called and talked to Mr. Damien who preceded to tell me they checked the room Friday after cleaning it and it was 70 degrees in there and they checked the room after we left on Saturday morning and it was 70 degrees in there. I told him that was a blatant lie. When we walked in the thermostat was set at 77 degrees and when we left i left the thermostat on 75. He proceeded to tell me that it was 70 degrees both days they went into the room. He offered a 25 percent discount and told me repeatedly that they offered to refund us Friday night. I said i had no where to go for all hotel rooms were booked up and it was a 2 hour drive home. Plus i needed to be there for Saturday. I declined the 25 percent discount and felt it was a slap in the face to offer me that after the huge lie he just told me about the temperature. I would never stay here again if my life depended on it. I hope who ever reads this stays far away from this hotel. I am totally disgusted by the way Mr. Damien handled the situation. I could not believe he was lying to me about what supposedly the temperature was before we got there and when we left. Also the breakfast was terrible. To call it a breakfast was laughable. There was hardly anything to eat. Options were waffles, cereal, and bagels. What a joke.
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Date of stay: June 2021
Rooms
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Room Tip: None of the rooms, stay away
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Response from Damien Mimikos, General Manager at Country Inn & Suites by Radisson, Jackson, TN
Responded 23 Jun 2021
bigred74, Thank you for staying with us. We appreciate your feedback and am sorry that you were unhappy after our phone call. because you were unhappy, we offered to cancel your reservation with a full refund on Friday night and you declined. Because you chose to stay, we offered you a discount on your room, which you received. We thank you for your business and hope you have a wonderful day.
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Whatyoudoingthisweekend wrote a review Jun 2021
10 contributions
+1
My husband and I stay in the Country Inn & Suites on our way home from Gatlinburg. We paid over $180 for a room that looks like it was never used. Furniture was missing, no clock in the room, no blow dryer, etc. we felt like they rented this room out by mistake. Is this a room the employees use? There was only a half roll of toilet paper in the room and no toilet paper holder. It had a funny odor and it was also a little dirty. I never write reviews but you can do better Country Inn!
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Date of stay: June 2021Trip type: Travelled as a couple
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Response from Damien Mimikos, General Manager at Country Inn & Suites by Radisson, Jackson, TN
Responded 18 Jun 2021
Thank you for staying with us. We appreciate your feedback as it allows us to look at ways to improve our service. We can assure you that no furniture was missing in our rooms. We have a standard furniture setup required by Radisson and all our room types are equipped with the same things. I apologize for the smell and would love to discuss with you what you experienced as far as "a little dirty". Please contact me at your convenience to discuss this issue. Thank you.
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oconnell wrote a review Jun 2021
4 contributions
Stayed for 6 nights and had a wonderful stay, clean room, bathrooms, lovely outdoor sitting and flowers blooming at the entrance gave me an instant happy feeling ;over all a well kept hotel . Take away breakfast worked for me as i could snack till lunch on them. Alex at the guest desk was very helpful. Housekeeping staff Paula was very humble.
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Date of stay: March 2021
Rooms
Cleanliness
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Room Tip: I felt safe as a lady traveler, clean hotel , humble staff and pocket friendly.
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Response from Damien Mimikos, General Manager at Country Inn & Suites by Radisson, Jackson, TN
Responded 13 Jun 2021
Thank you for staying at the Country Inn & Suites by Radisson in Jackson, TN. We are glad to see you enjoyed your visit. We hope to see you again.
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FORMERLY KNOWN AS
Country Inn & Suites By Carlson, Jackson
LOCATION
United StatesTennesseeJackson
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Frequently Asked Questions about Country Inn & Suites by Radisson, Jackson, TN
Which popular attractions are close to Country Inn & Suites by Radisson, Jackson, TN?
Nearby attractions include Casey Jones Village (1.0 km), South Street Comedy Club (0.5 km), and Yarbro’s Antique Mall (0.7 km).
What are some of the property amenities at Country Inn & Suites by Radisson, Jackson, TN?
Some of the more popular amenities offered include free wifi, free breakfast, and a fitness centre.
Which room amenities are available at Country Inn & Suites by Radisson, Jackson, TN?
Top room amenities include air conditioning, a refrigerator, and a fireplace.
What food & drink options are available at Country Inn & Suites by Radisson, Jackson, TN?
Guests can enjoy free breakfast during their stay.
Is parking available at Country Inn & Suites by Radisson, Jackson, TN?
Yes, free parking is available to guests.
What are some restaurants close to Country Inn & Suites by Radisson, Jackson, TN?
Conveniently located restaurants include Picasso Bistro & Pizzeria, Brooks Shaw's Old Country Store, and Old Town Spaghetti Store.
Are there opportunities to exercise at Country Inn & Suites by Radisson, Jackson, TN?
Yes, guests have access to a fitness centre during their stay.
Are any cleaning services offered at Country Inn & Suites by Radisson, Jackson, TN?
Yes, dry cleaning and laundry service are offered to guests.
Does Country Inn & Suites by Radisson, Jackson, TN offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Country Inn & Suites by Radisson, Jackson, TN?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to Country Inn & Suites by Radisson, Jackson, TN?
Many travellers enjoy visiting Casey Jones Village (1.0 km).