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Comfort Suites

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Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
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Comfort Suites
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179 Reviews from our TripAdvisor Community

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Showing 179: English reviews
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Franklin, Tennessee
Reviewed 1 week ago

Great place. The front desk staff, Sketquela, Billy Joe are great folks. They are very courteous and helpful. The hotel staff both for the breakfast and managers reception is great as well. The rooms are very clean and bedding always fresh and clean. Great place will diffidently stay their again when in the area.

Thank Ed J
Reviewed 16 January 2017 via mobile

A nice comfortable room with a nice bed, good pillows, hot shower with great towels and large bathroom. A quiet room with great hvac system.....easy to set where you prefer. Also the breakfast was good....everything was clean and hot. Coffee, tea, juice and milk.....both hot and cold food choices. Easy highway access too.

1Thank Cookeville_Phil
About Hotel's Favourite Review
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings, Thank you for the great review! We sincerely appreciate you taking the time to leave us this review and your feedback! We are glad to hear you enjoyed every aspect of your stay, and we look forward to seeing you again soon. Kind regards, Donny Jones, AGM

Greenville, South Carolina
Reviewed 2 weeks ago

Third floor- wall paper was peeling off of the walls. Cut water on to shower and red mud started pouring out of the faucet. Neither my husband or I could figure out how to operate the shower. Called manager. He did come to the room, but he also was unable to cut it on. So......here I am, after traveling twelve...

Thank LoveLabs2014
Huntsville, Alabama
Reviewed 14 April 2017

They are in the finishing stages of renovation, so the rooms are fresh and smell great. We stayed in a huge handicap room, number 211 I believe. We are not handicap and had only requested a front facing room, but did appreciate the extra space. It would be excellent for anyone with mobility issues that needed a room that would...

Thank BamaLady2015
Crossville, Tennessee
Reviewed 10 February 2017

I had to take pictures so people would beleive me. Thank goodness my business trip was one night and I checked in overnight and left the left morning. I even showed the front desk clerk the horrible photos! On entering my $100. a night hotel room I first noticed that the toilet was nasty with a ring around the bowl...

Thank kdsweet65
gmtn550, General Manager at Comfort Suites, responded to this review

Kdsweet65, Recently, we reached out to you via a response asking for you to contact us to provide us with more information regarding this review and your stay. We take our reviews very seriously and try to provide our guests with the best experience possible. When we get a bad review we are sure to research and verify the claims...

Reviewed 4 January 2017 via mobile

The room was nice, however the breakfast was not good. The bacon was soggy in the steamer. Eggs tasted watery from steamer. Gravy was tasteless and the donuts had a weird texture. Coffee and juice were fine.

1Thank Kathy H
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings We truly appreciate your taking the time to submit your review of our hotel. I understand that you were disappointed in our Continental Serve Yourself Breakfast and truly understand that a Continental Buffet style is never as good as a cook to order restaurant breakfast; however, all our food is prepared each morning and refreshed as the breakfast hour...

Marengo, Indiana
Reviewed 11 December 2016 via mobile

We decided the leave Memphis, TN a day early, and found this hotel on our route back home. Reviews were good so we decided to stay. The hotel is remodeling its hot tub right now, that was the only drawback we found once arriving, but everything else was nice. The staff was very nice, especially the lady at breakfast.

Thank akbyerly
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings akbyerly! We are so pleased that your stay was a good one and hope to see you again soon! I appreciate your understanding the remodel and want you to know we strive to keep our hotel pristine and fresh for your comfort. Thanks again for your review and Happy New Year! Warmest Regards,

Reviewed 22 October 2016 via mobile

The hotel is clean and the breakfast is great. Housekeeping is ready to get anything you need. I like that you have a couch to sit on instead of having to sit on the bed. It is convenient to restaurants and shopping. There is plenty of room to park.

1Thank Roberta H
gmtn550, General Manager at Comfort Suites, responded to this review

Greetings Roberta H! Please accept our sincere thanks for submitting your review of our hotel. I am truly happy that you had a good experience and enjoyed our amenities; and I look forward to you staying with us again in the future. Warmest Regards,

New Braunfels, Texas
Reviewed 18 October 2016 via mobile

This was a very nice hotel. We were only there for one night, wished we had longer to stay. Nice large room, super comfy bed. Quiet. Adequate breakfast. A little difficult to find so don't give up, it's worth it. Thank you to this hotel for NOT accepting pets....my kind of hotel !!!! For you pet lovers, there are plenty...

Thank BJL83
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greetings BJL83, Thank you for the great review and feedback. We really appreciate you taking the time to leave this for us! We are happy to provide our guests a pet-free stay, and glad you enjoyed that aspect of your stay. We look forward to seeing you again soon! Donny Jones, AGM

Reviewed 18 October 2016

Our family stayed here for one night, traveling for family bereavement. The room was clean, the bathroom was clean, breakfast was simple and nothing outside the typical hotel continental fare. The temperature was easily controlled by a wall thermostat, but I'm sure the person by the unit was cooler than the rest of us. The staff for breakfast were the...

1Thank R T
gmtn550, Front Office Manager at Comfort Suites, responded to this review

Greeetings R T, Thank you for your review and feedback. We truly appreciate you taking the time to leave this for us. I'm glad you enjoyed our breakfast team's hospitality; they truly enjoy serving and getting to know our guests! I'm sorry to hear that the sofa bed in your room was less than acceptable. I did want to let...

89 photos of this hotel

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Room/Suite (23)
Bathroom (6)
View from Room (2)
Hotel & Grounds (4)
Pool/Beach Area (2)
Dining (1)
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Management photos: Courtesy of the property manager

All Management Photos (46)
Room/Suite (19)
Hotel & Grounds (4)
Dining (4)
Pool/Beach Area (2)
Other (17)
11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Breakfast Available
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Winners of the Choice Gold Award for Customer Satisfaction, the Comfort Suites is a new, all suites Hotel located in the heart of the city. Guest will find a myriad of shopping and dining, most within 1 1/2 miles of the hotel. Access to Interstate 40 is within 1/16 of a mile. The Jackson Sportsplex is two exits down off I-40 and an approximate 7 minute drive. The Comfort Suites offers a full hot breakfast, state of the art fitness center, indoor pool and hot tub spa, and a full business center. Guest appreciate our friendly staff and comfortable thermostat controlled suites, as well as our excellent customer service. ... more   less 

Additional Information about Comfort Suites

Address: 61 Casey Jones Ln, Jackson, TN 38305-2401
Region: United States > Tennessee > Jackson
Price Range: $179 - $322 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 70
Reservation Options:
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Also Known As:
Comfort Hotel Jackson
Hotel Style:
#2 Family Hotel in Jackson
#5 Business Hotel in Jackson
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Questions & Answers

Here's what travellers have asked, with answers from Comfort Suites staff and other travellers.
3 questions
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over a year ago
Peoria, Illinois
over a year ago

See all questions (3)

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Huge handicap room”
BamaLady2015, 14 Apr 2017 | Read review
“IF you want to stay here -- try to book ahead for a better rate. Shop around.”
jrbdad, 6 Sep 2016 | Read review
“Within walking distance of Casey Jones Museum. Excellent place to stay with children.”
BamaLady2015, 20 Apr 2016 | Read review
“Let's see...add a tip to help travelers choose a good room? Choose a different Hotel would be a good start.”
  • What's up with the vent in the shower stall? No fan behind it, odd.
  • exposed screw heads, perfect for snagging your leg or clothing on.
  • chalky substance in bathroom
  • Peeling wallpaper
  • unpainted closet
T7532HPeds, 12 Apr 2016 | Read review
“We were on the 1st floor and was very quiet.”
nina1of5, 31 Dec 2015 | Read review
5 of 5
US$114* /night
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