We stayed here traveling to NC. It is right off 40 so it’s a very convenient off and on. It’s a new hotel and the rooms are clean and the beds are very comfortable. When we checked in, it was very busy but the process was smooth and the front desk personnel were very helpful. The breakfast was grab and go but they had hot breakfast sandwiches that were very good. Would stay again!
My wife and I stayed here on our travels along I-40 and this was a great place. It’s brand new and super clean. The staff members were all great. The room we got was comfortable and felt like we were the very first ones in it and we probably were. I didn’t find a single thing we didn’t like about this place. The hotel is easily accessible from I-40 at Exit 85. We would definitely stay here again
Not once during our 4-night stay was our room cleaned or, at minimum, clean towels and toilet paper provided. Even after specifically requesting cleaning service at the front desk was the problem taken care of. Upon check-out, the desk clerk said that maybe housekeeping protocols had been altered because of COVID (housekeeping staff does not go into rooms when guests are still staying there), but he was not sure. He was pretty snarky about the whole thing, not really offering an apology or anything. His attitude was that if I wasn't happy with his admittedly uninformed explanation then that was my problem. I said that if protocols had been changed then this should be made known to guests in advance. They have door hangers to put on room doors to request that the room be made up -- what's the point if house-keeping doesn't go in and cleans rooms mid-stay.…
great staff at this hotel( I believe his name was Michael). He had a pleasant attitude and was helpful. The hotel was clean, in a nice area and had plenty parking. I would stay at this location again when I am in this city.
Floor in room had sticky spots. Food was left in refrigerator. Chair had crumbs on it. Chips spilled near ice machine were still there five days later. New staff couldn't check us in. Manager missing.