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DoubleTree by Hilton Hotel Jackson

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1770 Highway 45 Byp, Jackson, TN 38305-4415
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (91)
Room & Suite (20)
Videos (1)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitiser available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
  • Regularly sanitised high-traffic areas
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Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from DoubleTree by Hilton Hotel Jackson
Updated 27/07/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#7 of 32 hotels in Jackson
Location
Cleanliness
Service
Value
GreenLeaders Bronze level
The DoubleTree by Hilton Jackson is located .5 mile south of I-40, Exit 80A. We are convenient to the Civic Center, Oman Arena, all educational institutions, corporations and area attractions. We offer complimentary Wi-Fi throughout the hotel, including our 24-hour business center and 6 meeting and banquet rooms. We feature an indoor/outdoor pool, fitness center by Precor® and Twist Midtown Grill & Bar.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Business Centre with Internet Access
Conference facilities
Baggage storage
Secured parking
Wifi
Paid internet
Indoor pool
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Banquet room
Meeting rooms
Newspaper
Non-smoking hotel
Outdoor furniture
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English
Hotel links
Special Offer:Price Match Guarantee
1043Reviews3Q+A64Room tips
Traveller rating
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Popular mentions
Peru-love wrote a review 11 Jun
Dayton OH103 contributions31 helpful votes
The Hotel was from the 70s but the updates, staff, and service was definitely up to date. It was great fun to ride up on and elevator that had a view of the lobby - remember those? It was also incredibly convenient after a day’s drive to eat “in house” - another aspect of a Hotel from the past. Great to feel so at home in the past & present. For those interested in design, our irregularly shaped room was a real treat. One does get tired of boxes. Enjoy!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: June 2021
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Azucar100 wrote a review Apr 2021
Kenilworth, New Jersey76 contributions15 helpful votes
Hotel's Favourite
Hotel restaurant is a train wreck for breakfast. Go out instead. Otherwise the hotel is fine. A little older and was a little noisy with small children, but it was Easter weekend. We would stay again.
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Date of stay: April 2021Trip type: Travelled as a couple
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Response from DoubleTree by Hilton Jackson, General Manager at DoubleTree by Hilton Hotel Jackson
Responded 7 Apr 2021
Thank you for the feedback. We do apologize for the issues you encountered with the restaurant.
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Beth W wrote a review May 2021
2 contributions2 helpful votes
Would not supply clean towels after first night had to go purchase some at 11pm. No extra toilet paper, shampoo or soap. Bathroom did not have exhaust exit or vent so condensation built up on everything and would set off fire alarm they would not fix! Halls needed vacuuming. Breakfast was not supplied well when ran out of offerings. Check in person was very unfriendly and not informative! Had to call to get internet password. Safe did not work!!it was just horrible!!! Would never stay there again!
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
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2 Helpful votes
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Michael J wrote a review May 2021
1 contribution
I usually would expect more from a Hilton properly but this hotel is the exception. Failure on more levels than I would like to recall. Couldn’t get my room till 9 pm then the AC didn’t work. Staff won’t answer the phone. Train wreck
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
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Response from DoubleTree by Hilton Jackson, General Manager at DoubleTree by Hilton Hotel Jackson
Responded 12 May 2021
Thank you for the feedback. We will be looking into this.
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TLamech wrote a review May 2021
1 contribution
We felt very unwelcome upon arrival. We could not get any information about eating places still open, and basically no information about anything. The elevator was broken the next morning and they didn’t even bother putting up a sign. When asked about options on getting our two heavy suit cases down three floors we were told to carry them down the stairs which I did and it hurt my back. Hilton needs to review this property.
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Review collected in partnership with DoubleTree by Hilton
Date of stay: May 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
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Response from DoubleTree by Hilton Jackson, General Manager at DoubleTree by Hilton Hotel Jackson
Responded 10 May 2021
Thank you for the feedback. I do apologize for the issues encountered. I will be looking into this situation. We do appreciate you letting us know.
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PRICE RANGE
US$97 - US$216 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
doubletree jackson, jackson doubletree
LOCATION
United StatesTennesseeJackson
NUMBER OF ROOMS
167
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Frequently Asked Questions about DoubleTree by Hilton Hotel Jackson
Which popular attractions are close to DoubleTree by Hilton Hotel Jackson?
Nearby attractions include Casey Jones Village (0.8 km), The Tap Bar & Grill (0.3 km), and South Street Comedy Club (0.9 km).
What are some of the property amenities at DoubleTree by Hilton Hotel Jackson?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
What food & drink options are available at DoubleTree by Hilton Hotel Jackson?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at DoubleTree by Hilton Hotel Jackson?
Yes, free parking and secured parking are available to guests.
What are some restaurants close to DoubleTree by Hilton Hotel Jackson?
Conveniently located restaurants include Brooks Shaw's Old Country Store, Old Town Spaghetti Store, and Redbone's Grill & Bar.
Are there opportunities to exercise at DoubleTree by Hilton Hotel Jackson?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Are any cleaning services offered at DoubleTree by Hilton Hotel Jackson?
Yes, dry cleaning and laundry service are offered to guests.
Does DoubleTree by Hilton Hotel Jackson offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to DoubleTree by Hilton Hotel Jackson?
Many travellers enjoy visiting Casey Jones Village (0.8 km).
Is DoubleTree by Hilton Hotel Jackson accessible?
Yes, it offers wheelchair access and facilities for disabled guests. For specific enquiries, we recommend calling ahead to confirm.