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DoubleTree by Hilton Hotel Jackson

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Traveller (76)
Room & Suite (26)
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Ratings and reviews
GreenLeaders Bronze level
  • Excellent41%
  • Very good27%
  • Average15%
  • Poor9%
  • Terrible8%
Travellers talk about
“cookies”(115 reviews)
“double tree”(62 reviews)
“room service”(23 reviews)
View all reviews
What's included
Free Wifi
Free Parking
Breakfast Available
Pool
Non-Smoking Hotel
Restaurant
3 Star Hotel
The DoubleTree by Hilton Jackson is located .5 mile south of I-40, Exit 80A. We are convenient to the Civic Center, Oman Arena, all educational institutions, corporations and area attractions. We offer complimentary Wi-Fi throughout the hotel, including our 24-hour business center and 6...
Offers from DoubleTree by Hilton Hotel Jackson
Special Offer: Double Points, Every Stay
Hotel deals
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Location and contact
1770 Highway 45 Byp, Jackson, TN 38305-4415
Hotel website
8.3 km to Mckellar Airport
21 restaurants are within a 0.5 km radius
View nearby attractions and restaurants
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (893)
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Traveller rating
351
245
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76
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351
245
136
81
76
Show reviews that mention
All reviewscookiesdouble treeroom servicebreakfast buffetroom was cleanbusiness tripvery nice hotelnice stayan older hotelstaff was friendlyfitness centerdefinitely stay here againgreat place to stayparking lottwistaccommodationstennessee
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1 - 5 of 889 reviews
Reviewed 1 week ago

Not the facility as described by agent. Used to be very nice place to stay. Completely disappointed with staff, cleanliness and reservation agent. Full size beds when we were told they would be Queens. Dirty pool and area. Front desk agent was very smugg and...More

Review collected in partnership with DoubleTree by Hilton
Thank tee59
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 2 days ago

Thank you for taking the time to let us know about your stay. I do apologize that you did not have an enjoyable stay. I am happy to announce that by the end of the year all of our double beds will be upgraded to...More

Hotel's Favourite
Reviewed 3 weeks ago

Our stay was good hotel could use a little face lift. But service was good restaurant was excellent room was good temperature Staff was very helpful and attentive needs a red light at the entrance of hotelMore

Review collected in partnership with DoubleTree by Hilton
Thank H1316GYtammys
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 2 weeks ago

Thank you for taking the time to let us know about your stay. I am excited to say that we are getting a little bit of a face lift this winter! We are excited and we hope you will come stay with us and experience...More

Reviewed 1 week ago

Love the heated pool and the fitness room.. wine was delicious from room service.. beds of great comfort and rooms were clean and of good quality. Love the Hilton and it’s beautiful set up.. thanks for an amazing Hotel

Review collected in partnership with DoubleTree by Hilton
Thank pathowell41ph
Response from Doubletree731, Front Office Manager at DoubleTree by Hilton Hotel JacksonResponded 3 days ago

I am so pleased to hear you loved our pool and fitness center! That the wine was delicious and the beds, rooms were comfortable and good quality. We look forward to your next stay with us at the DoubleTree by HIlton, Jackson.

Reviewed 1 week ago

Needed to travel due to funeral. Location was fine. Interior of hotel is way past due for remodel. Lobby poster clearly stated this IS scheduled for later this year! STAFF was very good. We were welcomed as Hilton Honors guests. Restaurant was good.

Review collected in partnership with DoubleTree by Hilton
Thank Steven M. E
Reviewed 1 week ago

Double charged for one room. Still not resolved. Your representatives are absolutely no help. Having to disbute through my credit card per your instructions. Your reps can not understand nor speak English.

Review collected in partnership with DoubleTree by Hilton
Thank delorean023
View more reviews
About
Description
The DoubleTree by Hilton Jackson is located .5 mile south of I-40, Exit 80A. We are convenient to the Civic Center, Oman Arena, all educational institutions, corporations and area attractions. We ...More offer complimentary Wi-Fi throughout the hotel, including our 24-hour business center and 6 meeting and banquet rooms. We feature an indoor/outdoor pool, fitness center by Precor® and Twist Midtown Grill & Bar. Less
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Onsen
,
Romantic
,
Family
,
Business
Room types
Non-Smoking Rooms
Hotel Amenities
HOTEL FEATURES
Pool
Free Parking
Restaurant
Room Service
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Banquet Room
Breakfast Available
Business Centre with Internet Access
Conference Facilities
Dry Cleaning
Heated pool
Indoor pool
Laundry Service
Meeting Rooms
Non-Smoking Hotel
Outdoor pool
Wheelchair Access
Beachfront
Spa
Breakfast included
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Hotel Style
Onsen
,
Romantic
,
Family
,
Business
Room types
Non-Smoking Rooms
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Onsen
,
Romantic
,
Family
,
Business
Room types
Non-Smoking Rooms
Hotel class
Contact Information
Hotel class
Awards & Recognition
GreenLeaders Bronze level
GreenLeaders Bronze level
Contact Information
Hotel Style
Onsen
,
Romantic
,
Family
,
Business
Room types
Non-Smoking Rooms
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Traveller (76)
Room & Suite (26)
Dining (9)
Pool & Beach (4)
Business Centre & Event Rooms (3)
Family and Play Areas (2)
Questions & Answers
Ask a question
leshave
17 January 2018|
AnswerShow all 3 answers
Response from Ginger M | Property representative |
No I am sorry there is not. All Diamond and Gold Members now eat in the restaurant complimentary for breakfast. I'm sorry.
0
Votes
Lori L
9 February 2017|
AnswerShow all 3 answers
Response from Doubletree731 | Property representative |
Hi Lori L! Thank you for contacting the DoubleTree Jackson. Unfortunately we do not have a spa on property. There are several Day Spa's that we could recommend. We do have a comfortable indoor/outdoor heated pool. Safe... More
0
Votes
Room Tips
"Do not request room 320, Ask for a room on the non--road side"
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"Even with Hilton Honors NOT worth it."
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"Get an outside facing room. Rooms facing the inside of the building will hear all of the pool users noise..."
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"The HVAC was quiet... nice."
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