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Quality Inn Merchants Drive

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Quality Inn Merchants Drive
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181 Reviews from our TripAdvisor Community

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Showing 178: English reviews
Tampa, Florida
Reviewed 3 days ago NEW

The staff at the desk are great. However it seems that communication between all the folks that work the front desk is non existent sadly. The rooms are ok. We reserved a double king, 1 king bed, 1 kink fold out couch. When we got there we were advised there was no such room there, not even a double Queen....

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Thank Cindy K
Cordele, Georgia
Reviewed 1 week ago

Room was on the small side but was very clean and comfortable. They have a new key system where you just wave the key in front of the lock and it activates. Room had very comfortable bedding and bath had great water pressure and very soft towels. Staff was awesome! Very friendly and outgoing. Breakfast was a little disappointing but...

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Thank georgiaboy31015
Cincinnati
Reviewed 1 week ago

We have stayed here before. This was not their best showing, based upon previous experience. We were not given the room type we requested, the bathroom was not clean. The bed was comfortable and the breakfast excellent. The location is excellent, close to the exit and many restaurants.

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Thank ADCollier
Halifax, Canada
Reviewed 4 weeks ago

This older Quality Inn was in a good location, off of I-75. The rooms were tired and worn and not clean enough for my liking. The bed was way too soft, probably needs to be replaced. I would not stay here again.

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Thank lorianderson
Reviewed 16 December 2016 via mobile

This hotel room really suprised me. It was a very quiet hotel with quick access to a lot of shopping areas, and dining areas. Real cozy room. The bed was to die for. It was very soft and comfortable. Don't pass on this motel

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Thank Snoopydogdog
FLORIDA
Reviewed 12 December 2016 via mobile

If you're passing through it's not a bad hotel. We had a disturbing stain on our comforter [see photo]. Other than that, a clean place. Staff was very friendly, comfortable beds, and well lit parking lot. I'd return.

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Thank unfdoug
Reviewed 23 November 2016

I reserved this hotel for a UT game and I was of course expecting a rate increase because of this. However, if I had realized how outdated and low quality the room was going to be, I would have spent the few extra dollars to stay in the Best Western that literally sits in front of this hotel (which I...

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Thank Karin T
Stafford, Virginia
Reviewed 3 November 2016

I asked for a quiet room and was given room 126 which was located in the back. It was fairly quiet except there were several tractor trucks parked in the parking lot. On a regular basis, the truck would have a loud mechanical noise that would turn on then off which continued through the early morning. I paid $70.35 with...

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Thank k9travelz
Reviewed 27 October 2016 via mobile

Our hotel room was very clean and updated! A lot of restaurants around the area. Only 4-5 miles to Knoxville stadium. Great continental breakfast and excellent customer service. We accidentally booked a smoking room and they moved us to non smoking for no charge. Great stay

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Thank Brittany H
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We love to hear that our guests had a pleasant stay. Our friendly staff will be happy to see you again! Thank you for choosing to stay with us!

Jena, Louisiana
Reviewed 25 October 2016

Wished we had heeded our own advice before unpacking and ready for bed. Room was not clean - hair in bathtub, ball of hair on floor in front of sink, and hair in the bed. None of this hair was ours. My wife almost wanted to pack it up, but it was late, and we cleaned off the hair from...

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2Thank Forest R
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

I am disappointed to hear you did not have a pleasant stay and I sincerely apologize. I have discussed the issues with my Executive Housekeeper to ensure this doesn't happen again. Regarding the "extra charge", it is stated on the registration card that you signed, we charge a safe fee of $1.50. There is also a sign at the Front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Lane, Knoxville, TN 37912
Region: United States > Tennessee > Knoxville
Price Range: $77 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Merchants Drive 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Knoxville Hampton Inn
Merchants Drive Quality Inn
Hotel Style:
#7 Best Value Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Merchants Drive staff and other travellers.
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Questions? Get answers from Quality Inn Merchants Drive staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Be sure you have the room you requested before moving in.”
 of 5 bubbles ADCollier, 8 Jan 2017 | Read review
“quieter rooms in back of hotel on 2nd floor”
 of 5 bubbles karint429, 23 Nov 2016 | Read review
“Check bath, shower, and linens before unpacking to see if fresh and clean.”
 of 5 bubbles fsranger2014, 24 Oct 2016 | Read review
“Bring flip flops in case the tub is filthy”
 of 5 bubbles pmatch1104, 22 Oct 2016 | Read review
“ask for a room on the back side.”
 of 5 bubbles 43832William, 19 Sep 2016 | Read review
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