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Quality Inn Merchants Drive

Booking.comUS$63*
View Deal
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$81*
US$63*
US$74*
US$81*
US$63*
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Quality Inn Merchants Drive
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191 Reviews from our TripAdvisor Community

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Showing 188: English reviews
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Anderson, South Carolina
Reviewed 3 days ago NEW

They're trying to make an effort, but this is an old, run-down, dated property. There was nothing specifically WRONG, but nothing impressed me either. The neighborhood is in decline. See pic of the view from my room. For a few more bucks, you could stay in a far superior accommodation in Knoxville.

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Helpful?
Thank Jack C
Lebanon, Ohio
HOTEL’S FAVOURITE REVIEW
Reviewed 9 September 2016

Stopped here as a midway point on our way to North Carolina. Cute waterfall with goldfish outside the entry. Check-in was fast and friendly. Lobby was clean and decorated for Univ of Tenn football game. Not a college football fan but this was a nice touch, with streamers and pompoms. (Apparently there is a shuttle to the games from here.)...

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Helpful?
Thank Jennifer D
About Hotel's Favourite Review
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Thank you for the nice compliments. Our staff works hard to make our guest feel at home & comfortable. Hopefully, next time you can enjoy our delicious breakfast. We enjoyed having you!

Reviewed 1 week ago

The problem with choosing Choice Hotels is their inconsistency. We have stayed at some nice properties on their "Stay 2 Nights, Earn a Free Night" promotion only to find out the points you earn are only enough to stay at one of their low-end properties. This place ranks at the low end. Fool me once Choice Hotels. . . and...

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Helpful?
Thank James H
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

Our guest really enjoy the "Stay 2 Nights, Earn a Free Night" promotion. Although, we don't consider our property "low end" we appreciate your business.

Newport, Tennessee
Reviewed 4 weeks ago

Stayed here one evening to attend a Convention. The carpet smells very, very strong of animal urine and it felt too uncomfortable to walk barefoot. The carpet is also missing a app.3x6" area near the door and missing in a few places near the Lino by the sink. The bathroom also smelled strong of urine...like when the bowl has been...

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Helpful?
Thank Carol W
Cincinnati, Ohio
Reviewed 4 weeks ago

Who would do this? - We stayed in this Quality Inn in Knoxville yesterday 04/21/17 and when we checked in - they gave us a room on the 3rd floor above the office and someone before us - pee'd in the ice bucket that was in our room and left it on a tray on top of the t.v. -...

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Helpful?
Thank Travelone_intl
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

I apologize for the lack of cleaning detail from my housekeeping staff. My front desk clerk s informed me that he did checked the ice bucket and it seemed to have Mountain Dew in it, not urine. However, this is not to excuse the condition of the ice bucket. I have spoken with the Housekeeping Manager about this issue. Again,...

Wisconsin Rapids, Wisconsin, United States
Reviewed 1 April 2017 via mobile

Not dirty. Comfortable bed. We checked in and learned that we got assigned to a room with a king-sized bed, for us and our two teenaged daughters. The person who checked us in just gave us a blank look and shook his head when we asked if there was a sleeper sofa in our room. Got to our room, exhausted,...

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Helpful?
Thank Pixycon
Belmont, North Carolina
Reviewed 20 March 2017 via mobile

The bed and pillows are GREAT!! Now the rest....Not so good. Picked up phone receiver to call Front Desk about WakeUp Call, NO DIAL TONE,!!! Checked cord, plugged in.... Trying to trace cord to walk outlet, found cord was cut, like mouse bits, all down cord.... Couldn't find outlet, mattress blocking. See attached pictures. Also around sink, mold, trying to...

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Thank ChrissysBluMoon
Reviewed 14 March 2017 via mobile

Nice room, bug mix up with our reservation, the night auditor put us as no show for Sunday, our reservation was for Monday. This person then at 5am ran out card. We arrive to check in and told our reservation was a no show. I show them my confirmation email and number luckily he had a suitable room, charges us....

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Helpful?
Thank Deborah L
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We apologize for the mix up with your reservation. The Assistant General Manager that checked you in did not charge you again. There was a hold placed on your credit card which is required for all check ins. There are several signs which state this on the Front Desk counter. The hold is usually released between 7-14 business days upon...

Toledo,Ohio USA
Reviewed 6 March 2017

Wife and I arrived on 3/4/17 for 1 night stay. The front desk employee was very efficient and gave us room 125, that had a king bed. The hotel is showing many signs of aging. The rooms are very small, and have too many desks and cabinets that take up a lot of room. First thing I noticed were stains...

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Helpful?
Thank Toledosfinest
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We never expect a guest to have to fix anything in a room. I sincerely apologize. The agent should have moved you to another room immediately if you were dissatisfied. I have spoken with our Maintenance Department & Front Desk Manager regarding your complaints. However, the amount of furniture(desks,chairs,etc.) in the rooms are standard requirements. Most of our guest love...

Hickory, NC
Reviewed 19 February 2017 via mobile

We have stayed here a few times while in Knoxville for an event. Overall, not a bad place. The rooms are just typical hotel rooms with the necessities, not too bad for the price. The bed is very springy, not like my memory foam at home but is sufficient for weekend stays. We will see you again the next time...

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Helpful?
Thank agoofygrle1
TN570, General Manager at Quality Inn Merchants Drive, responded to this review

We enjoyed having you stay with us once again. Contact us on your return trip & we will be happy to assist you with reservations.

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Self-Serve Laundry

Additional Information about Quality Inn Merchants Drive

Address: 117 Cedar Ln, Knoxville, TN 37912-3506
Region: United States > Tennessee > Knoxville
Price Range: $94 - $141 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn Merchants Drive 2.5*
Number of rooms: 129
Reservation Options:
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Also Known As:
Quality Inn Merchants Drive Hotel Knoxville
Quality Inn Knoxville
Hampton Inn Knoxville
Knoxville Hampton Inn
Merchants Drive Quality Inn
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn Merchants Drive staff and other travellers.
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Questions? Get answers from Quality Inn Merchants Drive staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“If you have a pet ask to assess the room before booking! Do NOT accept room 140 unless assured it has been redone!”
carolw348, 29 Apr 2017 | Read review
“Ask to see the room before checking in....That was our mistake!!!”
Travelone_intl, 23 Apr 2017 | Read review
“Try a different address. Many choices nearby.”
Toledosfinest, 5 Mar 2017 | Read review
“Be sure you have the room you requested before moving in.”
ADCollier, 8 Jan 2017 | Read review
“quieter rooms in back of hotel on 2nd floor”
karint429, 23 Nov 2016 | Read review
5 of 5
Booking.com
US$63* /night
View Deal
Visit KnoxvilleUS$74
QualityInnUS$63
HotelQuicklyUS$81
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*Disclaimer
Prices are for 1 room, 2 adults
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