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Room was comfortable and clean. Staff was cordial and very helpful. TV service was not working properly. Did not have all channels and the ones available did not match the listings or numbers keyed in remote.
1 Thank 1985richard1962
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 3 April 2018
We’re always working to improve our product and services and we appreciate you taking the time to share your experiences. We look forward to having a second chance to exceed your expectations, and warmly welcome you back as soon as your travel plans permit.
We stayed here in November 2017 for the Thanksgiving week-end. Everyone was very friendly and helpful.
We always travel with our Puppy and she was very welcome by the Staff. This Hotel has easy access to everything. Looking forward to staying here again.
Thank Arleen C
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 6 March 2018
We were glad you welcome you and your whole family over the Thanksgiving week-end. Thank you for letting us know you enjoyed your stay. We look forward to hosting you again here at the Holiday Inn Express Knoxville Strawberry Plains.
Dog-friendly front desk reception and lots of helpful hints about where to go in town for a late dinner. The room and the bathroom were both clean and the hallway was pleasant. We arrived a bit late so parking wasn't easy but we found a...More
Thank Gwen V
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 25 February 2018
Thanks for taking the time to write a review about your recent stay at our hotel. I’m happy to read from your review that you enjoyed your stay. Please return again soon.
THIS HOTEL IS UNDER RENOVATION and we did not learn this until we checked in. This is a 4 story hotel and the 3rd & 4th floors are being renovated and workers are on the 2nd floor or this is what we were told. There...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 28 December 2017
Please accept our sincere apologies for the disappointing service of your recent stay. We know our guests deserve the best and we will use your comments as we continually evolve to meet and exceed our guests' expectations. Should you return to our area in the...More
Overall a nice place and may stay there again.
Do not recommend breakfast.
- Nice, attractive location.
- Staff was nice.
- Clean entryway
- Quiet inside.
- Nice exercise room
- Nice bed, good sleep
- Clean room except for under bathroom sink...More
Response from KanaHotelGroup, Manager at Holiday Inn Express Knoxville Strawberry PlainsResponded 23 October 2017
I have taken note of your valuable comments and will share these with our management team for the purpose of bringing improvements needed. We would love for you to give us an opportunity to make up for your poor experience.
Thank you for your feedback...More
Response from Brooklyn Ann C | Reviewed this property |
Yes. When the hotels say it's "pet friendly" all of the rooms have had pets in them. The hotel is 100% per friendly however they clean the rooms very well and all carpets/linens are cleaned after the pet has checked out.
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"Just repair the multi light socket in the bathroom and the next visitor will be able t use it."