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Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

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Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
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179 Reviews from our TripAdvisor Community

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Showing 179: English reviews
Tacoma, Washington
Reviewed 3 days ago NEW

This HIE has a modern design and was new three years ago. The great front staff are friendly and helpful. Our room had the best shower so far on our trip and was quiet even though the property is next to the freeway. Aubrey's Restaurant was recommended and is a short walk away.....great food and service. A pleasant stay.

Thank Judy S
Philadelphia, Tennessee
Reviewed 3 weeks ago

The guy who checked us in was efficient. The room was clean. The TV remote can't adjust the settings, so the perspective being off (by a lot) meant that all the human beings' faces looked squished. Super annoying not to be able to fix that. Breakfast doesn't start 'til 6:00 a.m., so if you're there on business and you need...

Thank BayInTN
LaTonya R, General Manager at Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, responded to this review

Thanks for taking time to post a review. Our goal is to always provide exceptional service and to make sure our guests enjoy a comfortable night's rest. I am so sorry to hear that was not your experience and that you were not able to enjoy our breakfast bar with extensive options. Our breakfast team is here before 6 a.m....

Memphis, Tennessee
Reviewed 1 November 2016

We were visiting UTK as a potential college option and we wanted a property close to the university and convenient to I-40, as well as being economical. This hotel was an excellent choice. Rooms were very comfortable; staff was friendly and helpful with our questions; and 10+ choices of places to eat all within 1-2 miles. (Local restaurant, Aubrey's, is...

Thank Debra D
Reviewed 27 August 2016

Driving through late night. Stopped in for a few hours sleep because it is right off the highway. Great front desk. Gave me every available discount. Super clean and well decorated room. Woke up a few hours later and had a nice breakfast on way out the door. Probably a good hotel while in Knoxville, but awesome for those travelling...

Thank James C
North Carolina
Reviewed 25 August 2016

This is our second stay at this particular Holiday Inn Express. The rooms are clean, the staff is nice and the breakfast is good. The staff goes out of there way to make sure you have everything you need. We will stay here again.

Thank Shawna B
Reviewed 17 August 2016

The service was so excellent and friendly here. We just stayed one night. it was very close to the interstate, which is what we wanted but it was very quiet also.Rooms were very clean Beds were super comfy that we didn't want to leave. Breakfast was amazing! Such a good variety of hot and cold choices.From eggs to cinnamon buns...

Thank Amanda V
Weirton, West Virginia
Reviewed 31 July 2016

When in Knoxville this is a great place to stay. I have traveled to Knoxville 3 to 4 times since the spring of the year and find this to be a great place for business travel. Clean rooms and breakfast area. Pleasant staff. Close to restaurants but you will need to drive 8 to 10 minutes. Waffle House opposite corner...

Thank Westie52
Chattanooga, Tennessee
Reviewed 26 July 2016

The exterior of the hotel is nice and modern. The front desk clerks were helpful and personable. My room was cozy and super comfortable. Everything was spotless and there were 4 fabulous pillows that insured my absolute comfort. The bathroom was super clean and had everything I needed. The next morning my breakfast was delicious! Everyone I met at the...

Thank ChattChickadee
Reviewed 19 July 2016 via mobile

Nice clean hotel. Extremely friendly staff. Rooms are really great and the televisions are nice. There is no restaurant and no bar so you have to walk at least 1/3 of a mile to nearest place to eat. That is the only knock. The room has a jacuzzi in it that looks nice but i dare not try.

Thank Grazer-Florida
IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, responded to this review

Dear Grazer-Florida, Thank you for staying with us, and for writing a review. We're glad that the hotel location, cleanliness, and staff service were suitable for your travel needs. On the other hand, we're sorry we fell below your expectations, particularly with the hotel facilities. Please know your comments are greatly appreciated and helps us see how we can improve...

Springfield, Tennessee
Reviewed 19 July 2016 via mobile

I watched this location being built on my 2-3 trips a month to knoxville. It is in a convenient location for me, and it is a good solid Holiday Inn to stay at. Rooms are decent size, and being practically new, the furnishings are clean, modern, and in excellent condition. the staff has always been nice, especially the night auditor...

Thank William R

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff

Additional Information about Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

Address: 6324 Papermill Dr, Knoxville, TN 37919-4813
Region: United States > Tennessee > Knoxville
Price Range: $166 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr 2.5*
Number of rooms: 90
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Hotel Style:
#14 Family Hotel in Knoxville
#19 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prices are raised for travel season?”
 of 5 bubbles Westie52, 30 Jul 2016 | Read review
“I asked for a room toward the back of the hotel in order to avoid sounds from the Interstate.”
 of 5 bubbles ChattChickadee, 26 Jul 2016 | Read review
“Odd numbered rooms face the back, which is quieter than the front-facing rooms which view the interstate.”
 of 5 bubbles simms1929, 15 Jun 2016 | Read review
“Tell the staff if you have any special needs.”
 of 5 bubbles Tupelotraveler2015, 17 May 2016 | Read review
“Our room faced the highway and we had no trouble with the noise from the traffic.”
 of 5 bubbles 5WillTravel, 22 Mar 2016 | Read review
5 of 5
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