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Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

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Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr
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184 Reviews from our TripAdvisor Community

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Showing 184: English reviews
Enterprise, Alabama
Reviewed 2 weeks ago via mobile

Great customer service! One of the freshest breakfasts. Flavorful. Warm cookies and ice water in lobby when we arrived. Will definitely stay again! Highly recommend. Easy to find. Moderately priced. Nice Jacuzzi in the suite. Great way to relax after long travel day.

Thank jolesh
oklahoma city
Reviewed 3 weeks ago via mobile

Nice, clean, decent breakfast really nice staff working in kitchen. Bathroom to small shower curtain touches your leg when you sit on toilet. Light switches are crazy half time I had no bathroom light. Second floor rooms that are positioned over front doors or either side of doors are very very loud.

Thank Donna B
Reviewed 4 weeks ago via mobile

Needed place to stay and booked last minute. We are platinum ihg members so usually look for this brand. A little higher price for holiday inn express but still not unreasonable so booked it. Very clean. We had very quiet room on back so not sure about noise on highway side. Breakfast typical but well laid out and plenty of...

Thank Gbeaird
Grove City
Reviewed 14 December 2016 via mobile

We stopped to stay here last minute passing through ! We called around midnight and they were able to get us a room last minute ! Hotel staff was very friendly & the rooms were clean ! Also very easy to get too !

Thank Emily W
Nashville, Tennessee
Reviewed 12 December 2016

The front desk staff were fantastic! The check in process was quick and easy and they were more than happy to help with any needs I had. The room was very clean and you can tell this is a newer HIE. There is some noise from the busy road in front of the hotel, but not so much that it's...

Thank sheather09
Tacoma, Washington
Reviewed 8 December 2016

This HIE has a modern design and was new three years ago. The great front staff are friendly and helpful. Our room had the best shower so far on our trip and was quiet even though the property is next to the freeway. Aubrey's Restaurant was recommended and is a short walk away.....great food and service. A pleasant stay.

Thank Judy S
Philadelphia, Tennessee
Reviewed 19 November 2016

The guy who checked us in was efficient. The room was clean. The TV remote can't adjust the settings, so the perspective being off (by a lot) meant that all the human beings' faces looked squished. Super annoying not to be able to fix that. Breakfast doesn't start 'til 6:00 a.m., so if you're there on business and you need...

Thank BayInTN
LaTonya R, General Manager at Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr, responded to this review

Thanks for taking time to post a review. Our goal is to always provide exceptional service and to make sure our guests enjoy a comfortable night's rest. I am so sorry to hear that was not your experience and that you were not able to enjoy our breakfast bar with extensive options. Our breakfast team is here before 6 a.m....

Memphis, Tennessee
Reviewed 1 November 2016

We were visiting UTK as a potential college option and we wanted a property close to the university and convenient to I-40, as well as being economical. This hotel was an excellent choice. Rooms were very comfortable; staff was friendly and helpful with our questions; and 10+ choices of places to eat all within 1-2 miles. (Local restaurant, Aubrey's, is...

Thank Debra D
Reviewed 27 August 2016

Driving through late night. Stopped in for a few hours sleep because it is right off the highway. Great front desk. Gave me every available discount. Super clean and well decorated room. Woke up a few hours later and had a nice breakfast on way out the door. Probably a good hotel while in Knoxville, but awesome for those travelling...

Thank James C
North Carolina
Reviewed 25 August 2016

This is our second stay at this particular Holiday Inn Express. The rooms are clean, the staff is nice and the breakfast is good. The staff goes out of there way to make sure you have everything you need. We will stay here again.

Thank Shawna B

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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr

Address: 6324 Papermill Dr, Knoxville, TN 37919-4813
Region: United States > Tennessee > Knoxville
Price Range: $154 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr 2.5*
Number of rooms: 90
Reservation Options:
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Hotel Style:
#14 Family Hotel in Knoxville
#19 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr staff and other travellers.
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Questions? Get answers from Holiday Inn Express Hotel & Suites Knoxville West - Papermill Dr staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Prices are raised for travel season?”
 of 5 bubbles Westie52, 30 Jul 2016 | Read review
“I asked for a room toward the back of the hotel in order to avoid sounds from the Interstate.”
 of 5 bubbles ChattChickadee, 26 Jul 2016 | Read review
“Odd numbered rooms face the back, which is quieter than the front-facing rooms which view the interstate.”
 of 5 bubbles simms1929, 15 Jun 2016 | Read review
“Tell the staff if you have any special needs.”
 of 5 bubbles Tupelotraveler2015, 17 May 2016 | Read review
“Our room faced the highway and we had no trouble with the noise from the traffic.”
 of 5 bubbles 5WillTravel, 22 Mar 2016 | Read review
5 of 5
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