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BEST WESTERN PLUS Strawberry Inn & Suites

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BEST WESTERN PLUS Strawberry Inn & Suites
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363 Reviews from our TripAdvisor Community

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Showing 358: English reviews
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Knoxville, Tennessee
Reviewed yesterday NEW

Smoking at entrance. Staff had two cars under cover, making it difficult to unload (in the rain). Staff more interested in shift change than checking us in. Sheets too small/old and wouldn't stay in. Noisy room next door until after midnight. Breakfast well below plus standards.

Review collected in partnership with Best Western
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Helpful?
Thank Brian G
HOTEL’S FAVOURITE REVIEW
Reviewed 2 January 2017 via mobile

My wife and I stayed here while on a trip to the Smoky Mountains during the week after Christmas leading into New Year's Day. The hotel is conveniently located in east Knoxville within easy driving distance to Pigeon Forge, Gatlinburg, and Smoky Mountains National Park. Our room was spacious, the bed was super comfortable, fluffy pillows, and very clean. Breakfast...

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Helpful?
1Thank Bruce B
About Hotel's Favourite Review
Thibodaux, Louisiana
Reviewed 1 week ago

We scheduled a room for April 2 through travelocity. An unexpected change occurred and we asked to reschedule the room for March 25. They refused to accept the change. We gave them plenty of time. We lost our money. The manager was very rude and refused to even consider a change. We would have paid more. What happened to giving...

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Helpful?
Thank lpgrocks
Camillus, New York
Reviewed 1 week ago

We have stayed at this hotel before so we knew what to expect. This is a clean and quiet hotel with comfy beds and a friendly staff. We did not have any problems and even with it being a school break time we didn't not have any disturbances.

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Helpful?
Thank hello2665
Nashville, Tennessee
Reviewed 2 weeks ago

We have stayed at Best Western Strawberry Plains before. This visit was worse. The hallway leading to our room had an overwhelming smell of cigarette smoke. Though our non-smoking room did not. The refrigerator did not work, but maintainance fixed the problem. The room was painted an unattractive mustard color. We found a dead spider on our bed the next...

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Helpful?
Thank margo56ford
Chesterfield, Missouri
Reviewed 2 weeks ago

We stayed here in 2015 on our way to South Carolina and were not happy with the room, but we gave it another try. We stayed on a Tuesday night and our room was on the second floor overlooking the lobby. I have read reviews about this location was noisy but we did not find it that way. The overall...

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Helpful?
Thank Martin P
Fort Myers, Florida
Reviewed 3 weeks ago

We use BW all the time for travelling but may switch. The young staff on the desk at this hotel was not able to deal with the issues we had and did not follow up though he said he would. If booking and prepaying for a room, there should be some accountability for customer satisfaction.

Review collected in partnership with Best Western
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Helpful?
Thank I2178IPsheilam
Laura P, Guest Relations Manager at BEST WESTERN PLUS Strawberry Inn & Suites, responded to this review

We apologize for the issues you had, and for not meeting your expectations. We value our customer's comments , and will remedy the situation.

Reviewed 4 weeks ago

This hotel has poor lighting in the rooms, old old old worn furniture, lukewarm showers, all the plugs for power are hidden except for one power pack on top of the poor excuse for a desk. The food for breakfast was almost inedible fast food. Coffee was watered down and weak, powdered creamer, all artificial crap food. I ate the...

Review collected in partnership with Best Western
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Thank Carissa b
Elgin, Illinois
Reviewed 2 February 2017

Just passing thru headed to South Carolina. We got a clean room with nice bed and decent free breakfast at a reasonable price. There is a good Italian restaurant, Puleo's close by. Easy access from US 40.

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1Thank Robert N
georgia
Reviewed 2 February 2017

Stayed a weekend. Staff was very helpful and nice. Common areas were very well maintained and appealing. Rooms were clean and quiet. Stay on back side of hotel for quiet. Breakfast was standard "free" hotel breakfast fare.

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Helpful?
Thank sabramh

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Amenities

Highlights
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Microwave
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about BEST WESTERN PLUS Strawberry Inn & Suites

Address: 7260 Saddlerack St, Knoxville, TN 37914-9575
Region: United States > Tennessee > Knoxville
Price Range: $106 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN PLUS Strawberry Inn & Suites 2.5*
Number of rooms: 64
Reservation Options:
TripAdvisor is proud to partner with Kognitiv US Corp, Priceline, Booking.com, Hotels.com, Orbitz and Best Western so you can book your BEST WESTERN PLUS Strawberry Inn & Suites reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Knoxville
Knoxville Best Western
Best Western Strawberry Hotel
Hotel Style:
#29 Business Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN PLUS Strawberry Inn & Suites staff and other travellers.
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6 months ago
Bowling Green, Kentucky
over a year ago
over a year ago

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Questions? Get answers from BEST WESTERN PLUS Strawberry Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the top floor tend to be quieter.”
 of 5 bubbles hello2665, 12 Mar 2017 | Read review
“Back side for quiet.”
 of 5 bubbles sabramh, 2 Feb 2017 | Read review
“I was on the 3rd floor and thought the room look newly remodeled. It was very clean and the towels were great”
 of 5 bubbles 710elisao, 13 Aug 2016 | Read review
“if booking through third party, call hotel direct and request a non-smoking room”
 of 5 bubbles richardbB2082GX, 7 Jun 2016 | Read review
“Check out the rooms before committing.”
 of 5 bubbles gilliwag, 17 May 2016 | Read review
5 of 5