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Four Points by Sheraton Knoxville Cumberland House

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Traveller (52)
Room & Suite (26)
Dining (4)
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Overview
  • Excellent47%
  • Very good37%
  • Average10%
  • Poor3%
  • Terrible3%
Travellers talk about
“spg property”(4 reviews)
“worlds fair park”(17 reviews)
“ut campus”(19 reviews)
AMENITIES
Free Wifi
Breakfast Available
Air Conditioning
Non-Smoking Hotel
Restaurant
Room Service
Suites
3 Star Hotel
All hotel details
Additional information
Offers from Four Points by Sheraton Knoxville Cumberland House
Special Offer: Breakfast for 2 Included
Hotel deals
Offers from Four Points by Sheraton Knoxville Cumberland House
Special Offer: Breakfast for 2 Included
Hotel deals
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Nearby Hotels
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Reviews (366)
There are newer reviews for Four Points by Sheraton Knoxville Cumberland House
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133
38
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All reviewsspg propertyworlds fair parkut campusmarket squareparking feenice hotelwithin walking distanceper dayneyland stadiumconvention centerfront desk staffbusy weekenddowntown areanice roomhotel is locatedlocation was perfectdefinitely stay here again
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81 - 85 of 358 reviews
Reviewed 15 June 2016

My daughter and I arrived late night to the hotel. The front desk clerk, Jennifer was extreemly welcoming and friendly to 2 weary travelers! She was very helpful with setting up parking and covered all the details about the morning breakfast and checkout. The restaurant...More

Thank WingedMama
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 17 June 2016

Thank you for your feedback on your recent stay here in Knoxville. We are so pleased that Jennifer made your check in accommodating and seamless. We appreciate your business and hope you come to see us next time you are in Knoxville. Warmest Regards, Jenny...More

Reviewed 9 June 2016

When checking in the Front Desk Staff (a young lady with Kingsport on her name tag) was less then friendly and helpful. She acted "put out" that she had to wait on me. The dark haired young trainee tried to be helpful but she got...More

Thank dmfernandez613
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 10 June 2016

I apologize that you were not greeted with a friendly face upon arrival. We make every effort to exceed guest expectations and unfortunately that is not the service you were provided. We do have rooms that are equipped with microwaves and refrigerators, it depends on...More

Reviewed 9 June 2016 via mobile

Nice attractive hotel. Always clean and comfortable. Good size rooms. Fast internet. Crisp sheets. Friendly, helpful staff. Parking is additional $10 and there is no pool. We've probably been here half a dozen times. And have never been disappointed.More

Thank Yahooer
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 10 June 2016

Thank you for your feedback from your recent stay at The Four Points by Sheraton in Knoxville. Our goal is to exceed guest expectations and provide warm, friendly and efficient service. We thank you or staying with us and look forward to hosting you on...More

Reviewed 9 June 2016

It's been a year since my last stay at this hotel. This time is even better than last time. Parking was easy since I know my way around the hotel. Staff is always friendly both during check-in and check-out. Room was spacious and clean. WiFi...More

Thank Raymond C
Response from Jenny G, General Manager at Four Points by Sheraton Knoxville Cumberland HouseResponded 10 June 2016

Hi Raymond, Thank you for providing feedback on your recent stay with us in Knoxville. It is always a pleasure to hear that the staff is providing excellent customer service to our guests. We look forward to having you stay with us the next time...More

Reviewed 26 May 2016

This hotel has an excellent location, near the university and near downtown. The hotel is relatively new and the room was clean, the bed was comfortable. The air conditioner control was on the wall and was fully adjustable and worked great. The hotel bar and...More

Thank ECUPirate
Response from LaRhonda S, Starwood Hotels at Four Points by Sheraton Knoxville Cumberland HouseResponded 6 June 2016

Dear ECUPirate, Thank you for your feedback! We're so happy to hear you had a great stay with us and we look forward to hosting you the next time. Take care.

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Restaurant
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Bar/Lounge
Room Service
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Self-Serve Laundry
Room amenities
Air Conditioning
Things to do
Restaurant
Fitness Centre with Gym / Workout Room
Bar/Lounge
Details
Price range
US$116 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$116 - US$221 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Family Hotel in Knoxville
#22 Romantic Hotel in Knoxville
#23 Business Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (52)
Room & Suite (26)
Dining (4)
Business Centre & Event Rooms (2)
Questions & Answers
Ask a question
brysondamon
17 March 2017|
AnswerShow all 2 answers
Response from Jenny G | Property representative |
There is a possibility for early check in, however with it being UT graduation, we cannot guarantee an early check in will be available.
0
Votes
David V
23 May 2016|
AnswerShow all 4 answers
Response from VenezolanoFLL | Reviewed this property |
I don't think so
1
Vote
Room Tips
"All rooms are quiet"
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"ask for high floor facing downtown"
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"Junior suite has separate living room, two TVs. Rooms on east end overlook the fair site."
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"Rooms on the end have the best view of downtown and the world's fair park"
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