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Hilton Knoxville

CancelonUS$115*
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Certificate of Excellence
GreenLeadersSilver level
04/06/2017 05/06/2017
1 room 2 adults 0 children
US$139*
US$115*
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US$139*
US$139*
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Hilton Knoxville
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1,147 Reviews from our TripAdvisor Community

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Showing 1,140: English reviews
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Reviewed 2 days ago NEW

i stayed here while attending a training session. the staff are very pleasant and courteous. the room was clean, the bed was comfy. however the hallways and rooms were very loud. it was akin to a dormitory hall. i had to stuff pillows up against the doorway. while i was here there was a motorcar rally event. sports cars were...

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Helpful?
Thank mtTravlr
Ocoee, Florida, United States
HOTEL’S FAVOURITE REVIEW
Reviewed 15 March 2017

I stayed here recently for work, and I must say it is one of the nicest, friendliest hotels I've enjoyed in a long time. The location is perfect if you want to visit Market Street or any of the other downtown sites, and the building itself is clean and modern. What struck me most is how nice everyone was. From...

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Helpful?
Thank Kris B
About Hotel's Favourite Review
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I just wanted to thank you for your review on our hotel. It is so important for us to hear from our experienced travelers in an effort to ensure that we are striving forward with our service delivery as a team. Sincerely, Paul Jordan General Manager

Reviewed 4 days ago NEW

Room smelled strange was given unclear information regarding the reservation which is still not resolved. The staff was not very helpful and the internet service was spotty and hard to connect to. I would not recommend

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 933madelinel
Memphis, Tennessee
Reviewed 6 days ago NEWvia mobile

My coworkers and I usually stay here when coming to Knoxville for business. The UT convention center and Knoxville convention center are both right across the street. There is a convenient Starbucks in the hotel, staff are always pleasant and rooms are always clean. Is within a very short walking distance of great restaurants (I recommend trying the restaurant called...

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Helpful?
Thank DLynn30
Reviewed 1 week ago

I have stayed here numerous times for business and it has always been a clean, comfortable place to stay. The just completed a renovation which has dimished the aesthetics in the rooms. Dried paint on the curtains, carpet, etc. Very sloppy. Their restaurant is fair. Somewhat pricey for what I would call bar food and not very imaginative. The only...

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Helpful?
1Thank lorab108
Management response:

I am so sorry you found your guest room unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our housekeepers keep each and every guest room and bathroom clean; my apologies. I hope you consider staying with us again. We’d love to have you as our guest to ensure you...

Fishers, Indiana
Reviewed 1 week ago

The worst breakfast Buffett I have EVER had!!! No pancakes or waffles or ham or yogurts or even omolets!!! The waitress was horrible!!! We had to have somebody go and find her just to be able to pay our bill!!! TERRIBLE!!!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank joannei531
Miami, United States
Reviewed 1 week ago

Very nice hotel in the downtown area, close to everything you need downtown. The room is clean and neat and the beds are divine. We heartily enjoyed a strong Starbucks each morning to keep us going on a very busy graduation weekend.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank seannnat
Crossville, Tennessee
Reviewed 1 week ago

Our vehicle got broken into. I expected a Hilton to have security and security cameras. They don't. I would not stay there again. It is not a safe area. It is close to the shelter and the bus stop so you would think they would take at least some precautions. But, they don't. Not even in the parking garage which...

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Helpful?
Thank Terog
Atlanta, United States
Reviewed 1 week ago

Great hotel in downtown Knoxville. Staff is friendly and courteous. Nice clean hotel. Very dog friendly which is great if you are traveling with pets. Dogs are treated as guests also ! Would highly recommend if staying in the downtown area. Lots of shops and restaurants to walk to and the river is close by!

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank jeremiahl220
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just taking a moment to thank you for the wonderful review you posted on our hotel. Truly grateful for both your feedback and your business. Sincerely, Paul Jordan General Manager

Kansas City
Reviewed 2 weeks ago via mobile

I wish I could say better things. I will start off by saying ghat that the staff members were all incredibly nice. The hotel was clean and comfortable. Everything else was just a bit off. 2 salads and 2 continental breakfasts via room service cost $140 total. Nearly $60-75 each time. Breakfast was $12 a person but with fees, gratuity...

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Helpful?
Thank greenontheroad
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for giving us some feedback from your recent stay with us. I am truly sorry that you experienced issues with the service you received via rooms service. I do understand that these type of issues do indeed impact your stay. I personally apologize and will commit to addressing the situation in an effort to avoid it...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 

Additional Information about Hilton Knoxville

Address: 501 W Church Ave, Knoxville, TN 37902-2506
Region: United States > Tennessee > Knoxville
Price Range: $182 - $481 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Expedia, Hotels.com, Hotwire, Orbitz, Cancelon, Priceline, getaroom.com, TripOnline SA, HotelsClick, HotelQuickly and HRS so you can book your Hilton Knoxville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Knoxville staff and other travellers.
3 questions
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Drake, Colorado
over a year ago

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Questions? Get answers from Hilton Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“ask for a quiet room away from street noise and loud groups of guests”
mtTravlr, 22 May 2017 | Read review
“Get as far away from the ice machine and elevator as possible!”
oceanandmtnluvr, 24 Apr 2017 | Read review
“Relatives have room on 16th floor with a nice, long view,”
85peterw, 7 Apr 2017 | Read review
“Get a room with a view of the river”
sampson374, 16 Mar 2017 | Read review
“Don't hesitate to pay a little extra for an upgrade. Upgraded rooms are well-worth the added expense at this location.”
  • Evening view from my room on the 17th floor.
krisb28, 14 Mar 2017 | Read review
5 of 5
Cancelon
US$115* /night
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Hilton.comUS$139
Booking.comUS$139
Orbitz.comUS$139
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Prices are for 1 room, 2 adults
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