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Hilton Knoxville

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Hilton Knoxville
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1,111 Reviews from our TripAdvisor Community

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Showing 1,104: English reviews
Indianapolis, Indiana
Reviewed 27 March 2016 via mobile

Teresa was our server both mornings of our stay. Her Southern Hospitality and warmth made us feel more like family than hotel guests from Indiana. We would return due to the way that she made us feel. She is a valuable employee for Hilton. We usually stay at the Starwood hotel brands. But, after meeting Teresa we would stay at...

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Thank Zionsville2
Smyrna, Georgia
Reviewed 27 March 2016 via mobile

We came to spend the night on Easter Weekend in our first trip to Knoxville. The hotel staff were friendly and helpful. Location is excellent for the convenience and ease of getting around downtown. Close to Market Square which has restaurants and shops. Easy walk to the Tennessee campus and great views of the river and campus. Nice bar and...

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Thank Blues2cup
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for the comments regarding your recent stay at the Hilton Knoxville Hotel. We are delighted that you had such a great experience. I trust that we will see you again in the near future. Sincerely, Paul Jordan General Manager

Arlington Heights, Illinois
Reviewed 27 March 2016 via mobile

We stayed last night at this wonderful Hotel, it was an amazing experience! Loved how clean and quite it was! Friendly staff yet very professional! Their hot breakfast was great and it was around $13/ person They have a river view, their lobby is beautifully put together loved the way they decorated it. They had beautiful paintings and pictures throughout...

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Thank Eman M
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your professional and thoughtful review of our hotel. We are always so grateful when our valued guests take the time to write a review for both us and others to see. It is truly what motivates us and drives us to continue to improve in everyway possible. Thank you for the uplifting message and we...

Reviewed 17 March 2016

Sink wouldn't drain from beginning of stay, and no one was available to fix upon complaint. Coffee maker leaked all over counter space which eventually ended up on my, suit which was on the chair directly below the tabletop. etc... Lastly, there was much construction around the hotel area, roads were closed, and not so easy access to get around...

Review collected in partnership with Hilton Hotels & Resorts
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Thank 515duanee
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for telling us about your experience while in our hotel. It is from guests like yourself that are willing to share their thoughts with us that enable us to move forward as a team and as a property. We will truly take your comments and take action to avoid the issue for guests in the future....

Knoxville, United States
Reviewed 16 March 2016

If your traveling to Knoxville, I would recommend the Hilton for overnight accommodations. The facilities and location are first class. Every Hilton employee I encountered offered a greeting and inquired if they could be of any assistance. I will definitely stay here on my next trip to Knoxville.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Kevin C
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for giving us the opportunity to have you as your guests and we are delighted that you had such a wonderful experience here in Knoxville. Please come back to stay with us soon if at all possible. Thanks again and have a wonderful day. Sincerely, Paul Jordan General Manager

Reviewed 15 March 2016 via mobile

I was here on business for a few days. Reservations were made ahead of time which made my check in smooth and uneventful. The staff here were professional and courteous. I found my room to be clean and comfortable. I'll be back next year and will stay here again. If you want a clean, comfortable room, and a courteous staff,...

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Thank Geocacher48
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, What a wonderful moment to stop and read your review from our hotel. We are truly grateful that you took the time to say such positive things about the Hilton Knoxville. We do strive to be a leader in the industry in the area of guest service and it is rewarding and motivating to hear back from our...

gainesville, United States
Reviewed 14 March 2016

This is one of my favorite Hilton's - the top floors give you a great view of the Tennessee river and the University of Tennessee. You can walk to the University, Market Square and there is now a really cool outdoor bar with a firepit.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Christina M
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Just taking a moment to thank you for posting a review about our hotel and they positive thoughts on our new FireFly Bar (The Patio). We are excited at the new edition and hope that it enables our guests to enjoy the experience in our city a little more. Sincerely, Paul Jordan General Manager

alabama
Reviewed 13 March 2016

This hotel has got to be the most quiet hotel I have ever stayed in. Yes, really! We never heard anything in the hallway, or outside noise. All of the staff we encountered were very courteous. Yes I would stay again!

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1Thank gazooba1
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, I appreciate the fact that you took the time to give us and others your thoughts from your recent stay at the Hilton Knoxville Hotel. Nothing is better than to read of a guest who has had a great stay in your establishment. We are grateful for your business and thankful for the positive comments you shared. Sincerely,...

Tullahoma, Tennessee
Reviewed 12 March 2016

I have stayed here many times and have never had a bad stay. The staff is simply top notch. Location is within easy walking distance to Downtown restaurants and sites. Rooms are spacious and comfortable. Ask for a room with a southern view or just use the Hilton app to select your room. A few special tips: 1) Get a...

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2Thank Larry D
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank you for your professional feedback from your experience at our hotel recently. You are very kind to take the time to post such positive things. You and others will be very pleased to know that the construction outside the hotel will be wrapped up very quickly. We will look forward to your prompt return. Sincerely, Paul Jordan...

White, Georgia
Reviewed 8 March 2016 via mobile

We stayed at the Hilton for 3 nights while my daughter competed at Tennessee for a swim meet. I will reference the normal. Rooms clean and beds comfortable. Bartenders were very friendly and eager to help us find fun local stuff to do. The front desk allowed us to stay a little later than normal checkout so we could take...

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Helpful?
Thank Maurni M
PJordanGM, General Manager at Hilton Knoxville, responded to this review

Dear Guest, Thank your for the great review about our hotel and thank you for mentioning the team members that made your experience great. We are truly pleased to hear that a guest had a great experience. I trust that the event was enjoyable and successful and we hope that we have another opportunity to serve both you and your...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Multilingual Staff
Official Description (provided by the hotel)
The Hilton Knoxville hotel is located in the heart of downtown Knoxville, within walking distance of University of Tennessee and convention center. ... more   less 

Additional Information about Hilton Knoxville

Address: 501 W Church Ave, Knoxville, TN 37902-2506
Region: United States > Tennessee > Knoxville
Price Range: $195 - $399 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Knoxville 3.5*
Number of rooms: 317
Reservation Options:
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Also Known As:
Hilton Knoxville Hotel Knoxville
Hilton Hotel Knoxville
Knoxville Hilton Hotel
Hotel Style:
#2 Green Hotel in Knoxville
#18 Business Hotel in Knoxville
#19 Romantic Hotel in Knoxville
#28 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Knoxville staff and other travellers.
2 questions
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Drake, Colorado
over a year ago

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Questions? Get answers from Hilton Knoxville staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a room with a view of the river”
 of 5 bubbles sampson374, 16 Mar 2017 | Read review
“Don't hesitate to pay a little extra for an upgrade. Upgraded rooms are well-worth the added expense at this location.”
  • Evening view from my room on the 17th floor.
 of 5 bubbles krisb28, 14 Mar 2017 | Read review
“Pay the extra $30 for a high floor and access to the concierge lounge”
 of 5 bubbles JetBlueDriver, 7 Mar 2017 | Read review
“Parlor Rooms on High floors are fantastic! Great View!”
 of 5 bubbles virtual100, 24 Jan 2017 | Read review
“As always, higher floors should be preferred.”
 of 5 bubbles rrkr13, 31 Dec 2016 | Read review
5 of 5