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Crowne Plaza Knoxville

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Crowne Plaza Knoxville
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489 Reviews from our TripAdvisor Community

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Showing 483: English reviews
Washington DC, District of Columbia
Level Contributor
307 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
Reviewed 2 weeks ago

I'm in the hotel now -- end of a 2 day conference. The meeting rooms are fine. The catered meals really were good. They do have some TN local items that were fun. The bedrooms are all modern, quiet, and well designed. The hotel is one block from Market Sq which has lots of restaurants and bars. It is a... More 

Helpful?
Thank QQ1234
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear QQ1234, Thank you for taking the time to review the Crowne Plaza Knoxville. We greatly appreciate your feedback and glad to hear about your positive meeting rooms, location and dining with us. We look forward to welcoming you back again soon. Thank you, Guest Service More 

Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 2 weeks ago

I would recommend this hotel to anyone and wants to stay in downtown Knoxville. It was very close to Market Square with lots of eating and drinking options, we happened to arrive after a UT home game and it was very crowded. After that crazy Saturday night things calm down a little bit and it became much more navigable as... More 

Helpful?
Thank Craig B
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Craig B, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're so glad to hear about your fantastic stay and look forward to welcoming you back in the very near future. Safe travels, Guest Service More 

Level Contributor
42 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 3 weeks ago via mobile

In town overnight and this hotel was very convenient. I'd stayed here before a long time ago, and was pleased to see it has been updated in such a nice way. Staff was so very friendly and welcoming. Happy with everything on this quick visit!

Helpful?
Thank Jan M
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you enjoyed your service and hotel experience and we appreciate your feedback. We hope to welcome you again soon. Thank you, More 

Tennessee
Level Contributor
106 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 116 helpful votes
Reviewed 3 weeks ago via mobile

My group hosted a ~200 person evening event at this property. Everyone on the hotel staff from GM Ken to the event coordinators to the wait staff anticipated our needs and made planning and setup so easy. Several in our group stayed overnight and found the rooms to be clean and comfortable. Overall, great experience!

Helpful?
Thank chem_dr
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Chem_dr Thank you for your wonderful review of the Crowne Plaza Knoxville. We're glad you enjoyed your service and hotel experience and we appreciate your feedback. We hope to welcome you again soon. Thank you, Guest Service More 

McKinney, Texas
Level Contributor
754 reviews
123 hotel reviews
common_n_hotel_reviews_1bd8 190 helpful votes
Reviewed 4 weeks ago via mobile

On our recent trip to East Tennessee we stayed here and had a great time. The hotel staff was exceptionally friendly and accommodating. Our room was clean and comfortable. The walk-in shower was really good and had great pressure. The room was well stocked with toiletries. The view of Market Square was really good. My only complaint is that for... More 

Helpful?
Thank DDay1959
hotelstaff1234, Public Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear DDay1959, Thank you for taking the time to leave us your review. We're glad you enjoyed your overall stay with us and we hope to welcome you back again soon. Safe travels, Guest Service More 

Vientiane, Laos
Level Contributor
90 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 4 weeks ago via mobile

We were in town for a wedding just around the block so Crowne Plaza was the obvious choice. We have used Crowne Plaza in other countries. Pros: Location, near old town, Market Square and Gay Street Comfortable rooms Friendly service Cons No room safe Thin walls Buffet breakfast with limited choice, mainly standard American breakfast food

Helpful?
Thank Stefan E
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Stefan E, Thank you for your recent review of the Crowne Plaza Knoxville. We're glad you enjoyed our location, rooms and service and we look forward to your return. Safe travels, Guest Service More 

OMAHA
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 4 weeks ago via mobile

This was my first time at this property and my last. I was with 15 colleagues for a conference and the banquet/food and beverage manager was extremely rude. I attempted to explain that I would like to join the rest of my party for what was to be a working breakfast but he instead mixed our group and myself throughout... More 

Helpful?
Thank Jonathan D
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Jonathan D, Thank you for taking the time to leave us your review. We apologize for the issues you mentioned in your comments and understand how frustrating that must have been. We assure you that our service is normally top notch and we hope to have the opportunity to welcome you back to a better stay in the future.... More 

Level Contributor
16 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 4 weeks ago

Attended a 3 day conference here. Staff was very friendly. Catering service at the meeting was very tasty and the service was outstanding. Location is very close to Market Square with loads of entertainment / food options. Meeting rooms were a little cool and parking was limited. Overall a very nice stay.

Helpful?
Thank TennesseeTony
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear TennesseeTony, Thank you for your wonderful review of the Crowne Plaza Knoxville. We're delighted to read your feedback and glad you found the location and service to your liking. We hope to welcome you back soon. Safe travels, Guest Service More 

Rome, Italy
Level Contributor
62 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 weeks ago

This Crowne Plaza is a really great find. It is located right downtown and is just across the street from Market Square. There are lots of interesting restaurants, bars, and shops within a very pleasant walk. The hotel itself is quite nice. The rooms are comfortable and well-appointed and the gym is absolutely fabulous!

Helpful?
Thank Kathy B
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear Kathy B, Thank you for taking the time to leave us the review of your recent stay at the Crowne Plaza Knoxville. We're delighted to read your praises of our hotel and so glad we could make your stay extra special. We hope to welcome you back soon. Safe travels, Guest Service More 

Manning, SC
Level Contributor
247 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 94 helpful votes
Reviewed 4 weeks ago

Was in Knoxville for a conference at UT. The location of the hotel is very good and there are several nice places to eat or relax within a block. Close enough to easily reach but far enough away that there is not a lot of noise and foot traffic. Main 'nightlife" area is on the other side of the TVA... More 

Helpful?
Thank PaxvilleBoy
hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville, responded to this review

Dear PaxvilleBoy, Thank you for taking the time to leave us your review of the Crowne Plaza Knoxville. We leave hearing feedback from business travelers and are delighted that you enjoyed our location and rooms. Thank you again for your comments and we hope to welcome you back again soon. Safe travels, Guest Service More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Crowne Plaza Knoxville, 20 minutes from McGhee Tyson Airport, is located in Downtown Knoxville. Walk to the Old City and Market Square to enjoy over 30 eateries, nightlife, shopping and outdoor concerts. The Crowne Plaza is convenient to the University of Tennessee, Neyland Stadium (UT Football), Thompson Boling Arena (Vols & Lady Vols Basketball), Civic Auditorium & Coliseum (Ice Bears Hockey), Knoxville Convention Center, Tennessee Theater, Knoxville Museum of Art, Worlds Fair Park, Volunteer Landing, The Star of Knoxville Riverboat, East Tennessee Historical Society, Blount Mansion, James White Fort and the Mabry-Hazen House. Each newly renovated guestroom includes free wireless high-speed internet access and a host of other amenities. Come experience our restaurant, Mahogany's, featuring breakfast, lunch and dinner. Order room service or visit the Library for Starbucks coffee or your favorite cocktail. Our 3000 sq ft Gym features state-of-the-art cardio and weight equipment and an indoor heated pool. Visit our uniquely appointed Gift Shop and 24-hour Business Center. The Crowne Plaza Knoxville has over 15,000 sq ft of meeting space, ranging from our Executive Boardroom to our Summit Ballroom, making us the perfect meeting place for large and small meetings. We look forward to serving you at the Crowne Plaza Knoxville. With our dedicated staff and exceptional service standards, we will exceed your expectations! ... more   less 

Additional Information about Crowne Plaza Knoxville

Address: 401 West Summit Hill Drive, Knoxville, TN 37902
Region: United States > Tennessee > Knoxville
Price Range: $163 - $272 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Crowne Plaza Knoxville 3.5*
Number of rooms: 197
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Kognitiv US Corp, IHG, Priceline, Odigeo, Travelocity, Hotels.com and Jetsetter so you can book your Crowne Plaza Knoxville reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Knoxville Hotel Knoxville
Knoxville Crowne Plaza
Hotel Style:
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#24 Family Hotel in Knoxville
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Questions & Answers

Here's what travellers have asked, with answers from Crowne Plaza Knoxville staff and other travellers.
5 questions
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Questions? Get answers from Crowne Plaza Knoxville staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“High up rooms have nice views.”
 of 5 bubbles QQ1234, 16 Nov 2016 | Read review
“Back of hotel”
 of 5 bubbles mikee142, 16 Oct 2016 | Read review
“Upper floors have great views of downtown”
 of 5 bubbles BrendaGI12, 8 Oct 2016 | Read review
“get one not facing Market Square or the front. It cuts down on the noise.”
 of 5 bubbles 989jerryy, 28 Sep 2016 | Read review
“Odd numbered rooms face TVA bldg and Market Square.”
 of 5 bubbles gottafly2stsomewhere, 12 Sep 2016 | Read review
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