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Crowne Plaza Knoxville Downtown University

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Traveller (95)
Room & Suite (49)
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Overview
  • Excellent47%
  • Very good33%
  • Average11%
  • Poor4%
  • Terrible5%
Travellers talk about
“market square”(155 reviews)
“great location”(82 reviews)
“gay street”(19 reviews)
Free Wifi
Parking
Breakfast Buffet
Pool
Non-Smoking Hotel
Restaurant
Room Service
3 Star Hotel
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Rooms
6 May7 May
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1 room, 2 adults, 0 children
Standard Room
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Reviews (581)
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Show reviews that mention
All reviewsmarket squaregreat locationgay streetnice hotelroom serviceunderground parkingbreakfast buffetper daycovered parkingwithin walking distancethin wallsrestaurants and barsfitness centerwalk in showernight's sleepself parkingwould highly recommend this hotel
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1 - 5 of 576 reviews
Reviewed yesterday

I booked 4 rooms for my wife and i and 3 other couples. We live an hour and a half away. I went to the Crowne website and was referred to an IHG site to join its reward club. From there I download the IHG...More

Thank Marvin C
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded today

Dear Marvin, Thank you for leaving us your feedback. We apologize that we weren't able to refund your non-refundable rooms. We understand your frustrations, however unfortunately the room price that you chose doesn't allow for flexibility. Thank you for your understanding and we wish you...More

Hotel's Favourite
Reviewed 17 October 2017

We stay here when visiting family in Knoxville and have never been disappointed, but it was especially nice when we took our English Bulldog with us for his first vacation, because the staff made him feel welcomed and special, something bulldogs appreciate. We are often...More

2  Thank Shannon P
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 18 October 2017

Dear Shannon, Thank you for your recent review of the Crowne Plaza Knoxville. We appreciate your comments and your continued loyalty and we look forward to welcoming you again soon. Safe travels to you and your bulldog! Guest Service

Reviewed 4 days ago

A terrific location and the in-room amenities are great, but as an older hotel it is noisy. The walls are thin, noise comes in loudly from the hallways (the doors seem like plywood) and from outside (police sirens on the adjacent four-lane road), and staff...More

Thank wombat18
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 2 days ago

Thank you for taking the time to leave us your feedback. We apologize for the misleading signs and appreciate you letting us know. We hope to have the opportunity to welcome you back to the Crowne Plaza Knoxville again soon. Safe travels!

Reviewed 1 week ago

Came to do some research at the Library in the East Tenn. History Museum on some family history. Check in was quick and so was check out. The lobby is spacious and easy to navigate . We were on 3rd floor and had hoped to...More

Thank chipanddip
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 6 days ago

We're so glad you enjoyed your stay with us at the Crowne Plaza Knoxville, especially regarding our facilities, location and service. We hope to welcome you back to downtown Knoxville again soon. Safe travels, Guest Service

Reviewed 8 March 2018 via mobile

Very nice hotel, good breakfast at reasonable price, complimentary coffee at the bar in the morning. So well located to enjoy old Knoxville and it's good restaurants and brew pubs! We enjoyed the Marti Growl Parade too!

Thank pwillis2017
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 9 March 2018

Thank you for choosing the Crowne Plaza Knoxville! We appreciate your feedback and glad you got a chance to experience downtown Knoxville. We hope to welcome you again soon. Safe travels, Guest Service

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Best Value Properties in Knoxville, TN
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Pool
Room Service
Restaurant
Bar/Lounge
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Breakfast Available
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Heated pool
Indoor pool
Details
Price range
US$124 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#22 Family Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$124 - US$289 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#8 Romantic Hotel in Knoxville
#21 Business Hotel in Knoxville
#22 Family Hotel in Knoxville
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (95)
Room & Suite (49)
Dining (10)
Pool & Beach (1)
Business Centre & Event Rooms (2)
Questions & Answers
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Deb H
15 July 2017|
AnswerShow all 10 answers
Response from Expattraveler100 | Reviewed this property |
Yes definitely - parking in town is a real pain so leave your car at the hotel and walk - I hope you have a great time!
1
Vote
Laurie V
13 April 2017|
AnswerShow all 2 answers
Response from billcieluch | Reviewed this property |
I do not think that there are smoking rooms, but the hotel does provide a smoking area for their guests, my wife is a smoker so I can tell you that they are located on the ground floor at the corners of the building and away... More
1
Vote
Room Tips
"BE Careful booking this hotel"
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"The pool is on 2nd floor . which has the restaurant and conference rooms also."
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"We were on the 12th floor & they had coffee, juice, & fruits in the morning for breakfast &..."
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"Higher floors offer quieter rooms, as this is a downtown location and you will hear sirens. Bring a fan for..."
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