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All reviewsmarket squaregreat locationgay streetnice hotelroom serviceunderground parkingbreakfast buffetper daycovered parkingwithin walking distancethin wallsrestaurants and barsfitness centerwalk in showernight's sleepself parkingwould highly recommend this hotel
I booked 4 rooms for my wife and i and 3 other couples. We live an hour and a half away. I went to the Crowne website and was referred to an IHG site to join its reward club. From there I download the IHG...More
Thank Marvin C
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded today
Thank you for leaving us your feedback. We apologize that we weren't able to refund your non-refundable rooms. We understand your frustrations, however unfortunately the room price that you chose doesn't allow for flexibility. Thank you for your understanding and we wish you...More
We stay here when visiting family in Knoxville and have never been disappointed, but it was especially nice when we took our English Bulldog with us for his first vacation, because the staff made him feel welcomed and special, something bulldogs appreciate. We are often...More
2 Thank Shannon P
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 18 October 2017
Thank you for your recent review of the Crowne Plaza Knoxville. We appreciate your comments and your continued loyalty and we look forward to welcoming you again soon.
Safe travels to you and your bulldog!
A terrific location and the in-room amenities are great, but as an older hotel it is noisy. The walls are thin, noise comes in loudly from the hallways (the doors seem like plywood) and from outside (police sirens on the adjacent four-lane road), and staff...More
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 2 days ago
Thank you for taking the time to leave us your feedback. We apologize for the misleading signs and appreciate you letting us know. We hope to have the opportunity to welcome you back to the Crowne Plaza Knoxville again soon.
Came to do some research at the Library in the East Tenn. History Museum on some family history. Check in was quick and so was check out. The lobby is spacious and easy to navigate . We were on 3rd floor and had hoped to...More
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 6 days ago
We're so glad you enjoyed your stay with us at the Crowne Plaza Knoxville, especially regarding our facilities, location and service. We hope to welcome you back to downtown Knoxville again soon.
Very nice hotel, good breakfast at reasonable price, complimentary coffee at the bar in the morning. So well located to enjoy old Knoxville and it's good restaurants and brew pubs! We enjoyed the Marti Growl Parade too!
Response from hotelstaff1234, Guest Relations Manager at Crowne Plaza Knoxville Downtown UniversityResponded 9 March 2018
Thank you for choosing the Crowne Plaza Knoxville! We appreciate your feedback and glad you got a chance to experience downtown Knoxville. We hope to welcome you again soon.
Response from billcieluch | Reviewed this property |
I do not think that there are smoking rooms, but the hotel does provide a smoking area for their guests, my wife is a smoker so I can tell you that they are located on the ground floor at the corners of the building and away... More
I do not think that there are smoking rooms, but the hotel does provide a smoking area for their guests, my wife is a smoker so I can tell you that they are located on the ground floor at the corners of the building and away from the main entrances to the building