I really don’t like writing bad reviews on hotels especially with the COVID-19 situation and the way the hotel industry has suffered. But things need changing and the management need to know. firstly the staff work very hard and are friendly and do an extremely good job and the place is clean but that’s it so now the bad bits. The hotel is extremely dated and expensive for what you get. It especially caters for coach parties for elderly guests Also the food is poor cafe quality. Served on very small plates with frozen chips and vegetables and very expensive. We walked down to a hotel down the road after dinner which was busy and we went it and looked at the food and menu. It was cheaper and much better quality. Sorry Willowbank you need to sort things
staff very friendly breakfast excellent room needs a bit updating but still very good husband needs a wheelchair to walk long distance was able to leave wheelchair outside room as had room on ground floor next to reception booked again for aug looking foward to it booked same room again
Had a very pleasant stay at the Willowbank hotel. This is not an altar modern hotel, but, the room was spotless, staff were all very friendly and helpful and the food was good too . Would definitely recommend.
Greeted by Paul who is the best example of a great host making us feel at ease at every point of our stay, check in was easy and mums ground floor room was yards from the restaurant,bar service at the tables again served by Paul who could not have been more friendly and funny. Breakfast and evening meal Were excellent served by a lovely young girl again friendly and very attentive. I will mention the evening meal again went to the town on first night and wished I had stayed in hotel for dinner the table of four next to us had a full selection of the menu and it all looked delicious we had the chicken with haggis will be trying this when I get home, indeed one couple had stayed here 17 times. The rooms are clean and perfectly laid out I got room 18 that gave me a slight sea view through the trees sat here with the curtains open watching the sun set brilliant few days relaxing.…
Great location, 15 stroll to the harbour or bus stop outside. Stayed here for 1 night with my sister and mother. Friendly staff throughout from domestic to bar/reception staff. Very chatty and welcoming. Bedrooms are old fashioned but spotlessly clean The avocado coloured bathroom suite gave me a nostalgic laugh. General small issues: Would like tea bags covered in the room. Thicker pillows on the bed. Breakfast was nice and well presented. Our server was friendly and helpful (I hope our tip was passed on for her) Personal choice but I would have liked a potato scone and beans served with breakfast as I’m not a big meat eater. Tomatoes very sour. Beautiful poached eggs and bacon. Would stay again