We took the elderly in-laws for a 4 night stay and we couldn’t have been looked after better. The staff were helpful and considerate and the food was brilliant. Yes it’s at the end of a long single track lane a long way from any hustle and bustle but that’s what we wanted, and situated right at the edge of the lock it is in a wonderful quiet location. There were a few small things like dim lighting which doesn’t help with poor old eyesight, but the pluses far outweigh any downsides. The rooms and hotel were lovely and warm with very spacious bedrooms which included all the usual things. The walking around the grounds is great and the building gives a sense of staying in a stately home even if some of the decor is a bit faded. I would defiantly consider staying again.
We spent 5 nights in the Crachan lake view room. A lovely size with chairs and table overlooking the lake and mountains, a lovely room to spend time in. The food was excellent each evening including vegetarian options. Breakfast likewise very good. The staff were helpful and friendly throughout, I can't emphamise this enough. The location is lovely. I will be very happy to recommend the hotel to anyone. I could go on, the quirky pictures, the marvellous antiques - nice couple of thrones in the drawing room. The grounds, the great but subtle music in the bar, the wellies for the grounds. Not perfect but if you want same old same old generic hotels this is not for you but it would be your loss.
We thoroughly enjoyed the food, both at breakfast and dinner, and the reasonably priced wine list. The hospitality and service was excellent from all the staff we met. The views from the bar and dining room are gorgeous. Our room, however, was decidedly tired. Three dim lamps gave inadequate light to read by or apply makeup. There was no dressing table. It really wasn’t up to the standard of a 4 star bedroom, in my opinion. A little attention to the amenities of the bedrooms would make this a really excellent hotel.
I had a room booked here on the ground floor, due to my husband being in a wheelchair, however it had to be changed due to lock down so re arranged for 8th Oct was informed that everything would be carried over. Arrived at the hotel on Fri lunch to be informed that they didn't have a ground floor room reserved as they omitted to carry over the lower floor request. However they could give me a room on the 1st floor, which was horrific , really with a wheelchair and if anything unforeseen happened someone would help us down the stairs, at a rate of 0 speed as my husband is unable to walk downstairs. We were informed that we could re arrange and receive an upgrade, since it took us 2 and a half hours to get to taynuilt the thought of two round trips covering 10 hours driving for one night was not up for debate. We asked to speak to the manager to be informed that he was two hours away so we had to deal with the deputy manager, which in normal circumstances would have been fine, but to discover a deputy manager who has no authority to make any kind of decision is appalling. A manager of any sort is there to defuse situations, but not in these circumstances she could only say that if I did not stop shouting, which I say I wasn't I only had a raised voice, she would walk away. I think she should be put on a course for people skills and customer services. Eventually the general manager called and offered me £50 for my fuel costs for the five hour round trip that I had to do and a refund for my overnight stay. We did get offered a coffee which we accepted in the drawing room and at this point I saw how tired the hotel was as the sofas are needing replaced as all the cushions were sagging in the middle and uncomfortable to sit on. I note that in the majority of the reviews a member of staff called Christine has dealt with them, but mostly if they were positive or slightly critical , but nowhere do we see the deputy manager, who called herself Carrie. Who will say it was my fault as I was in her face and that is why her total customer skills were to say she would walk away, however she forgot to take into account that she was sitting at a desk and then my husband was sitting on his wheelchair and i was standing behind the chair. I think they need to spend some money on their treasured member of staff as the manager called her, or give her the authority to make some decisions. Since the place looked and felt tired I am actually quite pleased I didn't stay there.…
The hotel is in the most beautiful location, down a long winding driveway, surrounded by beautiful scenery. We even saw deer in the grounds. The food was very, very good and the staff were incredibly helpful and friendly. They went out of their way to help me when I lost my phone charger, and were chatty and helpful during breakfast and dinner, recommending wines and whiskeys. The communal areas of the hotel are beautiful and cosy. Our room perhaps needed a little TLC, just some fresh paint and new furniture, but it was clean and comfortable! Overall, a really special stay in a beautiful part of the world.