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All reviewscurling rinkgames roomice rinkreception staffdining roombit datedswimming poolpolice stationtable tennistrouser presscourse dinnerstep back in timeold fashioned charmtraditional hotelstaff could not have been moreenjoyable stayroom was large
Not a good hotel very dirty my room had a very bad smell won't be back . Everything about the hotel needs up dating . Evening meals not to bad but that's the only positive about this hotel. Also wifi did not work .More
Thank Stephen G
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded 9 December 2016
Hi Mr Greenwood
We are sorry to hear that you have a bad impression of the hotel, but we are puzzled by some of your comments. We have placed a note in your room requesting that you make contact with Management to discuss them. We...More
This hotel looked promising in the pics online etc. But its basically a 1970's hotel with a lot to be done to bring it up even to 3*. We didn't get much information on checking in. Not even on how to access pool or how...More
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded 14 December 2016
We are sorry you were disappointed by your recent stay. We are aware that some public areas and guest rooms at the hotel are rather old fashioned and we have a programme in place to bring them up to date. Our newly refurbished...More
We've gone once or twice a year for an evening meal, but this time we opted for DB&B. The room and breakfast were very good but the dinner was lamentable. At one time, there was an a la carte and a table d'hote and a...More
Response from TheMcMillanFamily, Owner at North West Castle HotelResponded 8 December 2016
Thank you for the kind comments about our friendly and enthusiastic young staff. We were sorry to hear you didn’t enjoy your most recent dinner at North West Castle, having enjoyed previous ones so much. Our two menus are both very much in...More
This a comfortable and pleasant hotel although a bit dated. The rooms are a good size and have good facilities, however the trouser press in my room didn't work. The staff were very friendly and very helpful. The pool area is nice but again the...More
had to leave as member of family was sick, so unable to take breakfast and meal
Staff were very good and I had no charge only lost my deposit.
Will definitely use this hotel again as this shows excellent customer care.
Had similar problem at...More
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or... More
We are a family of dog lovers, so there is no charge for dogs to stay in the hotel, they are allowed in guest bedrooms but should not be left unaccompanied. As a courtesy to other guests, we do not allow dogs in our bar or restaurant. Any damaged caused by pets may be charged for.