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There is nothing good I can say about this hotel. It's old, dirty, uncomfortable and noisy. The bed and pillows were extremely uncomfortable. Pretty sure I heard every car and truck on the nearby highway, except when the air conditioner kicked in ... which was...More
Best: Staff was very good, facility is well kept and clean, and included breakfast was fine.
The not so good side is that the building is getting old and could use a major rehab. The location is sort of good in relation to the city,...More
Started off with a horrible mold/mildew smell in the hallway! Room was in need of update and had the same awful odor! The bed was rock hard and squeaked loudly... if you moved at all! Bed was broke down in the center so to lay...More
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 3 weeks ago
We appreciate your honest and valuable feedback. We apologize that we did not deliver the quality and service that you deserve. As we pride ourselves in delivering exceptional service and a stress free experience, we regretfully fell short of this promise during your...More
The check-in process was great! As we proceeded to our room, we noticed an awful smell in the hall way. Plus, the carpet in the our room was dirty. I made a formal complaint on Marriott.com. I will commend Marriott and hotel staff for a...More
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 17 December 2017
We are glad that we were able to make it right. I would like to apologize for these issues. Please know that we have communicated these issues with the proper department to ensure that these are isolated issues.
First of all, this hotel is directly next to a medium security jail. Aside from the poor experience in the actual hotel, it’s not in the best surrounding area. The room was dirty and the walls were paper thin. I heard every movement of the...More
Thank Francesca S
Response from Daniqua C, General Manager at Fairfield Inn & Suites MemphisResponded 5 December 2017
I understand your frustration, and I apologize we failed to deliver the exceptional experience you deserve. We pride ourselves in making sure each one of our guests have a stress free stay, and we apologize for all of the inconveniences you experienced while...More