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Extended Stay America - Memphis - Germantown West

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Traveller (12)
Room & Suite (9)
Dining (2)
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Overview
  • Excellent12%
  • Very good37%
  • Average17%
  • Poor17%
  • Terrible17%
31 Jul 2017
“It worked for a night!”
19 Jun 2017
“Good stay...Left a little to desire”
Free Wifi
Free Parking
Non-Smoking Hotel
Suites
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Offers from Extended Stay America - Memphis - Germantown West
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Offers from Extended Stay America - Memphis - Germantown West
Special Offer: Save up to 10% TODAY!
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Rooms
7 May8 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (39)
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1 - 5 of 37 reviews
Reviewed 3 weeks ago

Arrive to check in had to wait 30 minutes room wasn't ready. Made it to room it wasn't clean the bed was improperly changed makeup on pillow cases hairs on bed. Front desk put us in a different room which was better but still had...More

Review collected in partnership with Extended Stay
Thank michie181996
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 3 weeks ago

Thank you for sharing your experience with us. We apologize for the cleanliness issue you experienced in your room, and we failed to resolve it while you were here. We have shared your feedback with our housekeeping team and will use it as a training...More

Hotel's Favourite
Reviewed 19 January 2018 via mobile

Yes it is small, yes it is not so nice and fancy. But the price I paid it is low. Clean room, polite front desk girl. And you know what... I got free breakfast (again not fancy one but free) I would recommend it for...More

Thank Timur D
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 20 January 2018

Timur, thanks for the wonderful feedback. It is a pleasure to know you had an enjoyable stay and that you were impressed with your fully-equipped room along with the great value we offer. All of us at Extended Stay America would love to welcome you...More

Reviewed 25 December 2017

The staff was very courteous when I arrived somewhat early and let me check in. The room was quiet and staff friendliness extended throughout my stay. I have not one negative thing to stay. I would definitely return. It is close to many things without...More

Thank rexwhiteaker
Response from 00esa, Manager at Extended Stay America - Memphis - Germantown WestResponded 26 December 2017

Rex, thank you for your excellent review of Extended Stay America. We are thrilled to read you loved our convenient location and the exceptional service provided by our associates. Thanks again for being our guest, and we look forward to welcoming you and your family...More

Reviewed 1 August 2017

Well I can start off by saying the staff was very courteous and friendly. The hotel room we had on the second floor all the way at the end of the hall was not the best. When we first walked in the room didn't smell...More

Thank evelynw78
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 August 2017

Evelyn, it is very disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way, and we definitely failed in this attempt. We can assure you that what...More

Reviewed 31 July 2017

Most likely will not return. The carpet was nasty; stains and different types of hair. Did not walk barefoot. Didn't need the kitchen, there was food stuck in the sink. The bathroom sink had hair in it and the shower had mold, along with a...More

Review collected in partnership with Extended Stay
Thank jaimeh894
Response from 00esa, General Manager at Extended Stay America - Memphis - Germantown WestResponded 3 August 2017

Jaime, we sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for that we truly regret. We are...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Free Parking
Self-Serve Laundry
Details
Price range
US$73 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Details
Price range
US$73 - US$150 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveller (12)
Room & Suite (9)
Dining (2)
Questions & Answers
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abeans
7 August 2015|
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Response from moniqueruffin |
I don't work for the hotel
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Room Tips
"Be sure to review "additional" items you might need when checking in - such as soap and a hair..."
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"Anyroom will be super !"
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"cant help there as was only in 1 room"
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