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Extended Stay America - Memphis - Germantown West

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Extended Stay America - Memphis - Germantown West
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56 Reviews from our TripAdvisor Community

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There are newer reviews for Extended Stay America - Memphis - Germantown West
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Showing 54: English reviews
Midland
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 31 August 2015

We stayed here for one night aftrer staying at a different horrible place. Thsi was our 1st stay at an extended stay america and we were Very Impresed. Candica at the Front desk was excceptionally peofessional, and helpful. The grounds are well kept. The rooms are nice sized, very clean, comfortable and a safe neighborhood. Only minutes from anywhere. Definite... More 

Helpful?
Thank John L
Minneapolis, Minnesota
Level Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 August 2015

We went to Graceland, stayed at this hotel July 29-31, rented 2 rooms. Raven at the desk was very helpful. She gave us some hints on where to shop and dine. These units has full kitchen. Both rooms were clean but the kids room smells like cooked food. Bed in our room squeaks easily. Complimentary breakfast was a joke, just... More 

Helpful?
Thank iagboola
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 11 July 2015

We went to Memphis TN for a wedding and decided to stay at Extended Stay America Germantown. We have stayed here several times while traveling to Memphis, so it was a no brainer to stay here again. We made the reservation online and noticed the Extended Stay has a perks program, so we signed up for it. With the perks... More 

Helpful?
1 Thank Monique R
England, United Kingdom
1 review
Reviewed 6 July 2015

myself and my sister stayed here end off may 2015 as we wanted to visit Graceland. the hotel is like a travel lodge/ holiday inn, it has what you need for a standard trip. it was idea for us just outside Memphis in a quite location and you couldn't ask for more from all the staff there, polite friendly helpful.... More 

Helpful?
Thank Steven T
Tullahoma, Tennessee
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 10 April 2015 via mobile

Had to stay here several times during a work contract. Close to everything. Can't say enough about the employees. Always asking if I needed anything. The facility has been recently renovated so the rooms are great for the price. Just wanted peace and quiet and that's exactly what I got.

Helpful?
2 Thank k c
Wyoming
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 27 February 2015

Mike at the front desk really made my stay. He went out of his way to help me locate a lost cell phone (loaned a flash light and helped me look) - it was reassuring at a late hour to have someone so concerned, generous and helpful - with something that really wasn't his problem. Exemplified Memphis' southern hospitality. Thanks... More 

Helpful?
2 Thank David C
Memphis, Tennessee, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 26 January 2015

Room was very clean. Front desk and staff where really nice. Quiet and peaceful. Would recommend for anyone who likes quiet and nice service. Loved everything about it. Bathroom had enough towels, and kitchen was clean along with bed linen.

Helpful?
1 Thank Timothy D
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown West, responded to this review

Timothy - I want to thank you for taking the time to post a review of your stay. I am pleased to hear that our staff was able to meet your service expectations. I am glad to read that we were able to provide you with a fresh and clean room along with a quiet and comfortable stay. It is... More 

Memphis, Tennessee
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 12 November 2014

Well, I read the other reviews about dirty carpet and I was scare. Good news, they've installed new carpet. The floor is clean. The kitchen is clean. The furniture are old but clean. Bathroom is clean. New LCD TV. Breakfast: oranges, apples, oatmeal and coffee. They don't clean your room everyday but they told me at the check-in, acceptable. So... More 

Helpful?
1 Thank kai619
Fort Lauderdale, Florida, United States
Level Contributor
75 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed 3 September 2014

Stayed at this version of extended stay after a less than satisfying experience at the one on poplar. Staff was very nice and helpful. Breakfast was minimal but the coffee was excellent. Room was fine except for stains on carpet and a toilet that sprayed you when flushed (maintenance) Very quiet location.

Helpful?
2 Thank Bruce P
Manager_11525, General Manager at Extended Stay America - Memphis - Germantown West, responded to this review

Thank you so much for posting a review of our property. We are happy to know that we were able to provide you with a friendly staff and great coffee; however, I do apologize that the carpet in your room was stained and that there was a maintenance issue with your toilet. Please know that I will be working with... More 

2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 28 June 2014 via mobile

Stayed here June 18-22, after having a good experience in 2013. However, after this experience, we will never book here again. The first problem came at check-in. We arrived about 3 pm to find that they booked us at a different location from our confirmation. So, down the street we went to the other location. We open the door to... More 

Helpful?
1 Thank Kat M

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown West

Address: 6325 Quail Hollow, Memphis, TN 38120
Region: United States > Tennessee > Memphis
Price Range: $120 - $144 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown West 2.5*
Number of rooms: 1
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown West staff and other travellers.
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Questions? Get answers from Extended Stay America - Memphis - Germantown West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Anyroom will be super !”
 of 5 bubbles JohnnMidland, 30 Aug 2015 | Read review
“cant help there as was only in 1 room”
 of 5 bubbles steventM3874EF, 6 Jul 2015 | Read review
“All rooms are non smoking”
 of 5 bubbles brucep712, 3 Sep 2014 | Read review
“Ask to see room before you take it.”
 of 5 bubbles O9495QImaryc, 24 Mar 2014 | Read review
“Several lights were out in one room...no shampoo in bath...phones did not work in either room and sofa sleeper was bent and in terrible condition...drink machine did not work...overall cleanliness was not good...could never stay here again.”
 of 5 bubbles emogener, 5 Jan 2014 | Read review
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