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All reviews parking lot busy road memphis east the check in process comfortable stay breakfast buffet is front desk clerk good nights sleep the hotel is clean king bed hotel staff beale street lobby fi target shampoo downtown
Have stayed here several times to visit family in Memphis who live nearby. Location is very convenient - heart of East Memphis, easy access to Downtown and Germantown and short driver (appx 15 minutes) to airport. Very safe neighborhood. Hotel is starting to look a...More
Date of stay: November 2018
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 1 week ago
Thanks so much for your OUTSTANDING REVIEW! We appreciate the 5 stars rating and such kind words about our hotel and staff. We hope you will return to visit us again once the renovation is completed. Thanks again for your feedback and we appreciate your...More
Carpets are disgusting, almost black stained down the entire hall. The magnetic keys wouldn’t work. The smell of marijuana was overwhelming. We went to bed smelling it and work up smelling it. If you’re looking for a family place for a vacation, this is NOT...More
Date of stay: November 2018
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 3 weeks ago
I am sorry that your experience was not up to our standards. I have forwarded everything over to our GM and Front Desk Manager. Again, thanks for bringing this to our attention and we will make sure to give you a full refund or complimentary...More
The service I received from the whole staff was awesome! Sharod and Melanye went above and beyond to make sure I had everything I needed.
The food was very good, rooms were clean and neat.
I will certainly be back.
Date of stay: November 2018
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 4 weeks ago
Thanks so much for your wonderful review. We really appreciate you taking the time to give us such positive feedback. Thanks also for your kind words about our staff. It all starts with them. Again, have a wonderful weekend and we appreciate your business....More
I saw another reviewer say that he was wary of the location being between two busy streets and people camping in the parking lot, but that should not deter you.
Located near clean shopping an a few great restaurants, it’s safe to say this is...More
Date of stay: August 2018
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 8 October 2018
Wow! Thanks Brad! We love that your feedback was so nice. Thanks for taking the time to do a review and you must visit us again after our renovation. We hope to see you soon and thanks again!
Director of Sales
The staff at this facility is above and beyond. The service makes it a 10. The hotel is clean and ok....but the service makes it great. I would reccomend anyone stay here you will be happy. Thanks to the staff... service is appreciated
Date of stay: October 2018
Thank Kim S
Response from Quest788249, General Manager at Four Points by Sheraton Memphis EastResponded 6 October 2018
Hi Kim! Thank you so much for you positive feedback. Our staff strives to provide outstanding customer service and we are so glad you enjoyed your stay. We hope to see you again on your next trip to Memphis! Have a great Fall, Linda Speer
Four Points by Sheraton Memphis East hotel is near the business corridor, Beale Street, and Graceland. This Memphis hotel offers a complimentary airport shuttle and free wifi with guest's hotel room. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.
Whether the breakfast is complimentary depends on what kind of reservation you have. There is a quite nice restaurant literally across the courtyard from the hotel. Besides one of Memphis best restaurants (Erling's, among... More
Whether the breakfast is complimentary depends on what kind of reservation you have. There is a quite nice restaurant literally across the courtyard from the hotel. Besides one of Memphis best restaurants (Erling's, among the top 100 in the US) is located within 1-2 miles from the hotel. The hotel is not 5 star, but neither is the price, so in my opinion, it is well worth staying there.
Response from Cortney O | Property representative |
We are located in East Memphis, which is about as far east in the city as you can go without leaving it. Beale St., as well as the National Civil Rights Museum, Tom Lee Park, and the Mississippi River, located in... More
We are located in East Memphis, which is about as far east in the city as you can go without leaving it. Beale St., as well as the National Civil Rights Museum, Tom Lee Park, and the Mississippi River, located in downtown, which is the western-most edge of the city. It takes about 25 minutes by car to get from one to the other. Our appointment based shuttle service can get you to the establishments in the immediate vicinity of the hotel. Because our shuttle also services airport appointments, it may not be available on demand. A cab ride to downtown typically runs $35-$40. When guests' stays are planned for more than one day and will include trips to various areas of the city, we do recommend checking whether the cost of renting a car fits within their travel budget.
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"Ask for a room facing north towards the Ridgeway complex - better views, no view of shopping center or..."