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Four Points by Sheraton Memphis East

Traveller (59)
Room & Suite (32)
Hotel website
5877 Poplar Ave, Memphis, TN 38119-3949 See on map
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Hotel
3 Star accommodation
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30 Sep1 Oct
1 room, 2 adults, 0 children
Standard Room
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Reviews (288)
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All reviewsparking lotbusy roadfree internetthe check in processcomfortable staybreakfast buffet isfront desk clerkgood nights sleepthe hotel is cleandowntown memphisbeale streetlobbypoplarfishampoopropertiestarget
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1 - 5 of 279 reviews
Reviewed 14 August 2018 via mobile

I have been here since July 10 and the hotel has been great in-terms of service and Cleanliness. My favorite part is the pool and for an outdoor pool it is very clean and inviting. The front desk staff are awesome; Ms. Alicia on our...More

Thank Azal A
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 14 August 2018

Azal, WOW! Thanks so much for your positive feedback about our property and staff. We are truly excited you enjoyed your stay in Memphis. Please visit us again if you ever travel back this way and hopefully we will be completely renovated by then. As...More

Hotel's Favourite
Reviewed 9 May 2018

We left booking accommodation in Memphis a little late in the race. Airbnb was sold out and hotel options (especially downtown) were limited because of the Beale Street Music Festival and other events in Memphis on the weekend during our visit. We chose Four Points...More

Thank ScottyInSyd
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 9 May 2018

ScottyinSyd, Wow! Thank you for your awesome review! We love hearing from our awesome guests that enjoyed their stay. I'm so glad to see our team went above and beyond to make your stay a little bit more special. We love making our guests feel...More

Reviewed 11 August 2018 via mobile

I have stayed at this property several times usually a smooth and easy stay My last check in was less than welcoming The front desk female person could have cared less I have had invasive medical procedures that were more welcoming The the shower had...More

Thank robcoppock
Response from Robin J, Manager at Four Points by Sheraton Memphis EastResponded 13 August 2018

Dear Robcoppock, Thank you very much for your feedback. I am sorry that you had a bad check in experience at our hotel. We always strive to create a welcoming atmosphere for our guests at our hotel, and looks like we failed to reach that...More

Reviewed 5 August 2018 via mobile

My first impression is that the entrance is dangerous. Sitting between two busy roads. The place is worn out. Lobby is shabby. Colors are dull and boring. People spending the night in the parking lot. Rims and tires stolen off a car in the front...More

Thank Stanley W
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 6 August 2018

Thanks for your review. We are starting renovations October 1st to the hotel. We would love for you to re-visit our hotel once the renovations are complete since you didn't have a pleasant stay with us. Again, we appreciate your feedback and I have made...More

Reviewed 19 July 2018

First class hotel. The beds were the most comfortable I have ever experienced from any hotel. The staff were friendly and the rooms were well kept and clean. The décor could use a little face lift. I would recommend this hotel to anyone.More

Thank Larry D
Response from Robin J, Director of Sales at Four Points by Sheraton Memphis EastResponded 19 July 2018

Larry, WOW! Thank you so much for taking the time to leave us an awesome rating and review! We are actually going to be renovating our sleeping rooms in the very near future, and we would love to have you stay with us again once...More

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Awards & Recognition
Certificate of Excellence
Top amenities
Fitness Centre with Gym / Workout Room
Free Parking
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Wheelchair Access
Business Centre with Internet Access
Room Service
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Conference Facilities
Non-Smoking Hotel
Breakfast Available
Shuttle Bus Service
Airport Transportation
Dry Cleaning
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Things to do
Fitness Centre with Gym / Workout Room
Golf Course
Outdoor pool
Price range
US$116 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Price range
US$116 - US$207 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Accessible rooms, Suites, Family Rooms
Traveller (59)
Room & Suite (32)
Dining (2)
Pool & Beach (1)
Business Centre & Event Rooms (11)
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Questions & Answers
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20 July 2017|
Response from Vic B | Reviewed this property |
Yes they have a coin operated guest laundry.
18 February 2017|
AnswerShow all 2 answers
Response from SrgnFsh | Reviewed this property |
Whether the breakfast is complimentary depends on what kind of reservation you have. There is a quite nice restaurant literally across the courtyard from the hotel. Besides one of Memphis best restaurants (Erling's, among... More
26 July 2015|
AnswerShow all 4 answers
Response from Cortney O | Property representative |
Hi LoriK, We are located in East Memphis, which is about as far east in the city as you can go without leaving it. Beale St., as well as the National Civil Rights Museum, Tom Lee Park, and the Mississippi River, located in... More
Room Tips
"My room was very quiet but not a good view. Excellent a/c system!"
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"The fridge was louder than the a/c!"
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"Avoid rooms near the elevator and ice machine to reduce noise"
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"Suggest you stay elsewhere"
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