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Extended Stay America - Memphis - Germantown

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27 Reviews from our TripAdvisor Community

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Showing 26: English reviews
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Montgomery, Texas
Reviewed 2 weeks ago

Unclean room, hair on bed sheets and bathroom. Commode was unclean, sheets were so thin you could see thru them and the blanket had holes. The window was stuck open about 1" and would not close. Tried using the iron and had to hunt for a working outlet. Terrible experience.

Thank ametcalfgcc
Florida Keys, Florida
Reviewed 16 March 2017

This was my second time to stay here in a month. First off I did have a reservation for 2 nights. When I arrived at the hotel at 8PM I was told my room wasn't ready?? What hotel doesn't have a clean room ready for someone who has a reservation by 8PM? I finally got in my room and wanted...

1Thank DJFaninTN
Jacksonville, North Carolina
Reviewed 17 February 2017

Our visit here was great. The customer service was very friendly and helpful. Was greeted with a smile everytime. We had a handicapped room and had everything we needed. The room was very clean. I would recommend this place.

Thank tarnold3
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

The team and I appreciate your feedback. I'm glad that you had an excellent stay at our hotel while being provided with great customer service and clean room accommodations. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

Reviewed 24 November 2016 via mobile

Staying at this place I was told half truths many times,it was very noisy and several of my valuable including a 200.00 Verizon phone were stolen.Was told to check out when I complained and inquired.Do not stay here for any reason.

5Thank John D
Reviewed 17 October 2016

Friendly and helpful staff who were professional yet still very personable and enjoyable to interact with. Everyone greeted us with a smile and a positive attitude. The room and hotel were very clean and well maintained and roomy with a very comfy and clean king bed. I would certainly recommend the Extended Stay America, German Town.

Thank Shannon W
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Your feedback is important. Thank you for sharing. I am pleased to read about how well our staff assisted you and that your accommodations were to your liking so much that you would recommend our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our...

Taylor, Michigan
Reviewed 3 October 2016

All went well two nights of good sleep large king size beds . Room was set up for housekeeping nice clean bathrooms . No noise at night made for a good sleep big plus there . Can't say enough of the staff day and night shift were great. Will stay again .

2Thank jckflaherty
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

We appreciate you taking the time to write a review and for choosing to stay with us. It is great to see you had a relaxing and well accommodated two nights at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.

Newport, Tennessee
Reviewed 1 October 2016

I was expecting a little more amenities in the room, and in the dinette suites, there weren't any dishes in the room. Some of the furniture is starting to show wear and give the ruin a tired look. I read a comparison that states that this is like a motel 6, only larger.

Thank mnelson825
Spring, Texas
Reviewed 28 July 2016

We have actually stayed at this particular location three times while traveling from Houston to Gatlinburg. We've always found the hotel to be clean and well equipped and the staff to be friendly. The area of town (Germantown) where the hotel is located is quite nice. I have to mention that during our last stay (in July) I was a...

Thank amarinesmom226
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you so much for sharing your experience with us. I'm glad you were able to continue to have consistently excellent stays with us. I'm disappointed about the incident with your shoes. I will double check with our staff to resolve this issue. Thank you for bringing this to my attention. The staff and I would like to thank you...

Ann Arbor, Michigan
Reviewed 17 July 2016

I haven't really ever thought about staying at an extended stay, however, our first stay was great! It was also our first time in Memphis. Despite what I've heard about Memphis before arriving, the stories are exaggerated. The hotel was great, the staff at the desk were welcoming. The area of the city had several choices on food and shopping....

Thank shaybaker1
Manager_11525, Manager at Extended Stay America - Memphis - Germantown, responded to this review

Thank you for posting a review of our hotel. I am glad to hear that your first stay with us was a great experience. I'm so pleased to know that our staff provided you with great service during your visit. Thank you for choosing Extended Stay America. We hope you will stay at our hotel, or any of our other...

Spring, Texas
Reviewed 16 July 2016 via mobile

I will never stay at this chain again. They try and nickel and dime you to death. We were given permission to check in early at no cost, then after the 2nd night the General manager rescinded the decision, forcing us to leave right away. Part 1..

1Thank wise8ddm

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  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Microwave
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Memphis - Germantown

Address: 6500 Poplar Avenue, Memphis, TN 38119 (Formerly Homestead Studio Suites)
Region: United States > Tennessee > Memphis
Price Range: $110 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Memphis - Germantown 2.5*
Number of rooms: 134
Reservation Options:
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Also Known As:
Homestead Studio Suites Memphis/Poplar Hotel Memphis
Homestead Suites Memphis
Homestead Memphis
Memphis Homestead Suites
Extended Stay America Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Extended Stay America - Memphis - Germantown staff and other travellers.
4 questions
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Cheshire, United Kingdom
4 months ago

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Questions? Get answers from Extended Stay America - Memphis - Germantown staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“rooms on the east side may be quieter”
H9938MSstephenb, 18 Mar 2016 | Read review
“Deluxe suites have fold out beds for the little ones or guests. Ask for Dallas...”
IsraSom, 10 Jan 2016 | Read review
“avoid this place period, do not stay at any extended stays at all!”
  • Mold on the bed!
  • Mold
2mitchc, 4 Jan 2016 | Read review
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