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The hotel was filthy. The floors in the hallway and room looked as if they had not been vacuumed in weeks. .
There were not enough towels and once you used them you had to bring them dirty to front desk to get clean ones...More
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 4 weeks ago
Thank you for the feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". We have brought this to the attention of our housekeeping for review and action. We also apologize if our housekeeping...More
The experience here starts and stops with Keisha, the General Manager, who apprently never sleeps. She is involved in everything and her staff follows her lead. Rooms were affordable and clean. They turned over 100 rooms the day we checked in, so the wait was...More
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Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 3 January 2018
Thank you for the delightful review. We are thrilled to read you had a great stay with us at Extended Stay America and enjoyed all the aspects of our hotel. We appreciate you for mentioning Keisha, as she is a true asset to our team,...More
We came here to go to Graceland and stayed here. Didn’t have a good experience initially. I booked online and got a good rate, the next day got a call saying my card declined payment. Huh? We called reservations and they told me the reservation...More
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 23 May 2018
Thanks for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and...More
This is by far the worst hotel that I have ever stayed at in my life - i am 71 so that is a lot of hotels.
I have only one person to blame for this and that is myself - I did not read...More
Thank Rick H
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 9 April 2018
Rick, thank you for taking time to review your stay. It was disheartening to read your feedback regarding the cleanliness issues at our hotel. We did have a meeting with our housekeeping team and will take whatever action is needed to prevent a future occurrence....More
not a Pleasant stay First night no hot water after long day came in got comfortable and ready to take shower and no hot water. had to get dressed go to front desk and get new room . floors were sticky, no room service ,...More
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 7 April 2018
We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer...More