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Extended Stay America - Memphis - Airport

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Traveller (24)
Room & Suite (26)
Dining (1)
Overview
  • Excellent14%
  • Very good11%
  • Average11%
  • Poor18%
  • Terrible46%
Travellers talk about
“memphis zoo”(2 reviews)
“place to stay”(4 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Additional information
Offers from Extended Stay America - Memphis - Airport
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Offers from Extended Stay America - Memphis - Airport
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Rooms
29 Jul30 Jul
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (96)
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All reviewsmemphis zooplace to stayroom was spaciousesagracelanddowntown
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1 - 5 of 92 reviews
Reviewed 4 weeks ago via mobile

The hotel was filthy. The floors in the hallway and room looked as if they had not been vacuumed in weeks. . There were not enough towels and once you used them you had to bring them dirty to front desk to get clean ones...More

Thank lduarte811
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 4 weeks ago

Thank you for the feedback of your stay. We are very disappointed to see that your feedback referenced the description of our hotel as "filthy". We have brought this to the attention of our housekeeping for review and action. We also apologize if our housekeeping...More

Hotel's Favourite
Reviewed 2 January 2018

The experience here starts and stops with Keisha, the General Manager, who apprently never sleeps. She is involved in everything and her staff follows her lead. Rooms were affordable and clean. They turned over 100 rooms the day we checked in, so the wait was...More

Review collected in partnership with Extended Stay
Thank HeywoodJB
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 3 January 2018

Thank you for the delightful review. We are thrilled to read you had a great stay with us at Extended Stay America and enjoyed all the aspects of our hotel. We appreciate you for mentioning Keisha, as she is a true asset to our team,...More

Reviewed 22 May 2018 via mobile

We came here to go to Graceland and stayed here. Didn’t have a good experience initially. I booked online and got a good rate, the next day got a call saying my card declined payment. Huh? We called reservations and they told me the reservation...More

Thank Vegas_Gar
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 23 May 2018

Thanks for being our guest. We are glad to know you had a pleasant stay with us and that our facilities and service were to your satisfaction. Kindly note our housekeeping is done on a weekly basis to respect the privacy of our guests and...More

Reviewed 8 April 2018 via mobile

This is by far the worst hotel that I have ever stayed at in my life - i am 71 so that is a lot of hotels. I have only one person to blame for this and that is myself - I did not read...More

Thank Rick H
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 9 April 2018

Rick, thank you for taking time to review your stay. It was disheartening to read your feedback regarding the cleanliness issues at our hotel. We did have a meeting with our housekeeping team and will take whatever action is needed to prevent a future occurrence....More

Reviewed 7 April 2018

not a Pleasant stay First night no hot water after long day came in got comfortable and ready to take shower and no hot water. had to get dressed go to front desk and get new room . floors were sticky, no room service ,...More

Thank mringosr58
Response from 00esa, Manager at Extended Stay America - Memphis - AirportResponded 7 April 2018

We sincerely apologize for the service and cleanliness issues you encountered during your visit. We have room inspection processes in place, and we are working with our Head of Housekeeping to see where we dropped the ball. It's our goal to provide an excellent customer...More

View more reviews
About
Amenities
Top amenities
Breakfast included
Free Parking
Free High Speed Internet (WiFi)
Hotel Amenities
Breakfast included
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Wheelchair Access
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$61 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$61 - US$90 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (24)
Room & Suite (26)
Dining (1)
Questions & Answers
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Mick B
3 March 2017|
AnswerShow all 3 answers
Response from BUFFYG2311 | Reviewed this property |
Yes
0
Votes
Lisa L
7 September 2016|
AnswerShow all 5 answers
Response from Robert V | Reviewed this property |
It's located in a rather dark, secluded area. I would not stay there again because I didn't feel safe at night and neither did my wife.
1
Vote
Room Tips
"look at your reviews My God does anyone there care??"
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"Nothing nice."
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"Room size is good on the ground floor"
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"We were on the 3rd floor and it was blessedly quiet!"
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