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Extended Stay America - Memphis - Airport

86 reviews
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Traveller (16)
Room & Suite (11)
Dining (1)
Overview
  • Excellent16%
  • Very good12%
  • Average11%
  • Poor17%
  • Terrible44%
Travellers talk about
“memphis zoo”(2 reviews)
“esa”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Kitchenette
Pets Allowed
Wheelchair Access
Self-Serve Laundry
2.5 Star Hotel
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Rooms
4 Mar5 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (86)Write a Review
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31 - 35 of 82 reviews
Reviewed 24 July 2017

the television in the room was fuzzy, was told by someone at the front desk that they will come and take a look no one never came, no room service for our entire stay, flew in for a weekend getaway, guest was loud next to...More

1  Thank MuslimWorldTraveler
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 25 July 2017

It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept...More

Reviewed 17 July 2017

This was the worst hotel stay for me and my family we paid all that money the a/c barely worked. Had to wait over 8 hours to get towels. Guest service was so ghetto and rude. Would not recommend to anyoneMore

Review collected in partnership with Extended Stay
1  Thank katrinas199
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 18 July 2017

We apologize for the issues you encountered during your stay and for any inconveniences caused to you. We strive daily to please all of our guests, and it looks like we fell short of our goal. Your comments are been shared with the team in...More

Reviewed 11 July 2017 via mobile

The price was comparable to the other (cheap) hotels in the area, but it is a ways from downtown and Beale. This was actually good for us because it was a fairly quiet, safer feeling location since we had kids with us. The staff was...More

Thank tracy k
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 13 July 2017

Tracy, thank you for evaluating your stay. Although you liked our affordable rates and location, we are sorry for the service issues you experienced and regret the inconvenience it caused. We will be sure to share your feedback with the entire team and will use...More

Reviewed 9 July 2017

Manager and Front Desk Staff are extremely nice to me! Any problems I have are addressed promptly. Plenty of clean towels, bath cloths and bath mats. I wish the free internet was a little better. I wish WREG, Channel 3 in Memphis, was on their...More

Review collected in partnership with Extended Stay
Thank garyfU4521BJ
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 9 July 2017

Thanks for the nice feedback of Extended Stay America - Memphis - Airport. Making sure that every guest has an excellent experience is our #1 priority, and everyone on the team appreciates hearing these compliments. We appreciate your observation and hope you will come and...More

Reviewed 7 July 2017

Check in was fast and expedient, my room was spotless and the bed was really comfortable. I only stayed 1 Night as this was a business trip but I'd definitely come back if I need a place to stay in Memphis again.More

Review collected in partnership with Extended Stay
Thank ebonyl333
Response from 00esa, General Manager at Extended Stay America - Memphis - AirportResponded 8 July 2017

Thanks for posting a review so future travelers can read about your pleasant experience here at Extended Stay America -Memphis - Airport. It's so nice to know how much you enjoyed your stay, and we are happy you were impressed with the cleanliness of your...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Microwave
Details
Price range
US$52 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
US$52 - US$95 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (16)
Room & Suite (11)
Dining (1)
Questions & Answers
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Mick B
3 March 2017|
AnswerShow all 3 answers
Response from BUFFYG2311 | Reviewed this property |
Yes
0
Votes
Lisa L
7 September 2016|
AnswerShow all 5 answers
Response from Robert V | Reviewed this property |
It's located in a rather dark, secluded area. I would not stay there again because I didn't feel safe at night and neither did my wife.
1
Vote
Room Tips
"Nothing nice."
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"Room size is good on the ground floor"
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"We were on the 3rd floor and it was blessedly quiet!"
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"I will NEVER stay here again...Worst motel we HV ever stayed in.."
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