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Quality Suites I-240 East-Airport

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11/06/2017 12/06/2017
1 room 2 adults 0 children
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Quality Suites I-240 East-Airport
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238 Reviews from our TripAdvisor Community

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Showing 236: English reviews
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Marion, Illinois
Reviewed 24 April 2017

Checked in, got on elevator, and bam, smelled just like someone got done smoking a joint. Pot stems were on the floor for 2 days. No sheets on pull out sofa, called twice to get sheets and never received. Called front desk multiple time the two nights stayed about all the noise and nothing was done. One night over a...

Thank ajd100272
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for writing a review. It is important to hear from our valuable guests, especially when the news is not good. I don't believe this is the typical stay at our hotel though. I will run the cameras back, and I am designating personnel to prevent people, guests or otherwise, from loitering in the parking lot. However, it does...

Reviewed 8 July 2016 via mobile

My stay was short but everyone was very nice, especially "GLORIA" 😝 she made us feel like we belong and I have NEVER tasted food in any hotel that taste like her's, the BREAKFAST CASSEROLE is the BEST....Cooked with love BIG THANKS TO MS. GLORIA. 👍👍👍 i can honestly give this hotel aNIG. " 10. "

Thank TTSnopes
About Hotel's Favourite Review
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

As a traveler, you know the importance of the first meal of the day, and you know we offer the best free breakfast in town! And yes, I tend to agree on everything that you wrote, and I will gladly accept the "10." We hope to see you again, soon.

Harrisburg, Pennsylvania
Reviewed 10 April 2017 via mobile

Two friends and I stayed here this weekend while visiting for a conference. The people working the front desk were incredibly nice and helpful, and offered shuttle service when we needed it. The king sized bed was super comfortable as well. However, that's about all I can say that's positive. The whole first floor definitely feels like there's some side...

Thank Olivia S
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for taking the time to write a review of our hotel. It is important to this industry to hear from our guest, especially if the news is bad. I do want to thank you for acknowledging the professionalism of the Front Desk Staff; however, we definitely did not exceed your expectations. From reading your comments, I believe you...

Harrisburg, PA
Reviewed 18 March 2017 via mobile

This was a convenient and economical choice for our short stay in Memphis. It was an easy drive to downtown attractions. Breakfast was typical for this chain. Our King suite was large and well equipped for business purposes with a nice sized desk and coffee bar area. It was clean enough and quiet enough. My only gripe is minor, but...

Thank Karyn1990
Reviewed 15 February 2017 via mobile

I was a stranded passenger on the Memphis airport. I called the hotel to ask if they had any rooms available since it was last minute. They not only booked me in a room, they also sent a shuttle to pick me up within 10 minutes of the phone-call. I am highly satisfied and would definitely recommend this hotel to...

Thank Naman S
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

When you're stranded at the airport, you need prompt shuttle service to your hotel. Our shuttle drivers know that you're waiting and give your pickup their first attention. Thank you for writing a review. Scott Akin--Front Office Manager.

Newbern, Tennessee
Reviewed 27 October 2016 via mobile

We stayed here one night due to it was close to the airport. Our room was clean but outdated. The bath tub was old and had a dirty look. The towels and bathe age were soft. Beds cozy. I would stay again.

Thank Anichols39
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

We are working hard to update our rooms. Recently we have replaced light fixtures for a more up to date look. From your comments, it appears you enjoyed your over all stay. How did you like the 17 movie channels? We now have over 70 channels overall. Thank you for writing a review. Scott Akin--Front Office Manager.

Reviewed 18 October 2016

While not in the best part of town, this property seemed secure. Rooms were large and clean, for the most part quiet. Internet was fast and consistent. Cons - towels are small and grainy. The TV was programmed in a fashion that you had to guess at channels or literally go through each one to find the one you needed....

Thank Playswdogs
Gatlinburg, Tennessee
Reviewed 4 October 2016

The night clerk didn't seem to happy for us to arrive. Room and lobby were clean. Glad we had a coupon as regular room rate would have been high for what it was. Breakfast warmers could stand to be set a little hotter. Overall, no major complaints, very happy with our stay.

Thank ramseyfamily73052
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for writing a review for our hotel. I'm glad you enjoyed your overall stay; however, I am disturbed that you did not receive a positive reception at check in. It would help a great deal if you could email me, the time and date you checked in, your last name, or confirmation number. My email is gm.tn397@choicehotels.com. If...

Reviewed 9 September 2016

i stayed here with mjy daughter and fiance for a few days, in fact we stay here all the time because we love it. The rooms are nice, staff is friendly, and wifi works great, and they also conveniently have a snack bar at the front desk as well as vending machines on different floors.

Thank Stacy W
Reviewed 26 August 2016 via mobile

I should have known when I arrived and the gal looked at me funny, then asked if I'd ever been there before. She didn't even ask for my ID or card. I'm shaking my head. I was just looking for a clean, safe hotel until I flew out in the morning. This is not a place that the national chain...

1Thank Johanna N
comfortsuites123, Front Office Manager at Quality Suites I-240 East-Airport, responded to this review

Thank you for writing a review. You did have several issues to write about, and I would encourage the readers to believe our good reviews. I assure you that what you describe was not a typical stay at Quality Suites. We do have a strict policy that maintains photo ID is required to check in; however, an exception to this...

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11/06/2017 12/06/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Shuttle Bus Service
  • Airport Transportation
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Breakfast Available
  • Business Centre with Internet Access
  • Self-Serve Laundry

Additional Information about Quality Suites I-240 East-Airport

Address: 2575 Thousand Oaks Blvd, Memphis, TN 38118-2410 (Formerly Comfort Suites I-240 East-Airport)
Region: United States > Tennessee > Memphis
Price Range: $112 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Suites I-240 East-Airport 2.5*
Number of rooms: 112
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Also Known As:
Comfort Suites i-240 East-Airport Hotel Memphis
Comfort Suites Memphis
Memphis Comfort Suites
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Questions & Answers

Here's what travellers have asked, with answers from Quality Suites I-240 East-Airport staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“double bed suite is best for families because there are 2 tvs and they are in seperate rooms.”
stacyw848, 8 Sep 2016 | Read review
“Smokers are allowed, so ask for a room on the 4th floor. Very RARE to find”
minor40s, 12 May 2016 | Read review
“Go some place else”
Jovellelee, 8 May 2016 | Read review
“Extremely Large Rooms”
530mistyj, 26 Aug 2015 | Read review
“Turn peg in refrigerator towards you, Bring quarters and detergent for laundry room. Call staff from the phone in the pool area for towels.”
katiemV2541OU, 16 Jun 2015 | Read review
5 of 5
US$68* /night
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Prices are for 1 room, 2 adults
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