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Holiday Inn Select Memphis - Downtown (Beale Street)

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Holiday Inn Select Memphis - Downtown (Beale Street)
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1,006 Reviews from our TripAdvisor Community

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There are newer reviews for Holiday Inn Select Memphis - Downtown (Beale Street)
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Showing 948: English reviews
London UK
Reviewed 14 April 2015

Hotel very central for music venues and Museum for civil rights. Rooms as expected for the price paid. Kimberley (Parking and valet services) couldn't have been more helpful and Dana at reception was excellent. Wouldn't recommend staying for breakfast there - service slow and on both days didn't get our order correct.

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Helpful?
Thank eag13
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your experience of our Holiday Inn where the beat begins in Downtown Memphis! We are thrilled you enjoyed our convenient location. Your recognition of the service provided by Kim and Dana is greatly appreciated and will be shared with each of them. We also appreciate your feedback regarding your dissatisfaction of the service provided in the...

Dallas, Texas
Reviewed 13 April 2015

The ONLY positive comment that I can write is the hotel staff including the valet's were all friendly and helpful. The bathroom is so small that a larger person would have a difficult time getting into the tub/shower because the bathroom door is in the way. There was no microwave or mini fridge and even on floor 10 the street...

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Helpful?
1Thank Bill M
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for being an IHG Platinum Elite member and for sharing your feedback regarding our Holiday Inn Downtown Memphis. It seems our hotel did not meet your expectations. However, I'm pleased that you found our staff to be friendly and helpful during your weekend stay. Being located in the heart of downtown is one of our great qualities; and...

Canberra Australia
Reviewed 11 April 2015

We arrived at the hotel around midnight after taking the Amtrak train from New Orleans (which by the way I would highly recommend). Check in was quick and staff helpful. I made my booking through Hotels.com however there was an issue in that the room that was described was not the room i got. I spoke with the staff at...

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Helpful?
Thank Clare P
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for your review of our hotel and for providing feedback about your experience. I am happy to know that your check in process was quick and you found our staff to be helpful. Your patience is appreciated regarding the miscommunication with Hotels.com and your requested room type, and it pleases us that it was resolved quickly for you...

Poplarville, Mississippi
Reviewed 10 April 2015

I just want to let the administration of the Holiday Inn know what great employees you have working at the hotel. Just to mention a few there was Rhiana at the desk. She was very helpful checking us in. She went above and beyond the duty. Daniel, the valet parking attendant was great with taking care of our vehicle. Always...

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Helpful?
Thank Lamenda B
DOSHIDowntown, Director of Sales at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for staying with us and for taking time to acknowledge our team members. We are thrilled to hear that you received excellent service from Rhiana, Jesse, Trena, Monterio, and Daniel and that you enjoyed the recommendation to Blues City Cafe. We sincerely appreciate you and hope we can all welcome you back to the hotel very soon!

Essex England
Reviewed 8 April 2015

Great location directly opposite the entrance to the Peabody hotel. Hotel staff gave exceptional service. Room ok but bathroom let it down - really small. Valet parking didn't take long at all. Fantastic location but expensive parking. Got trapped in lift 1 with other guests. Released in just over 5 minutes. Put me off travelling in a lift alone for...

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Thank Tappy Feet
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for your review of our hotel. I am thrilled to hear that you enjoyed our location in the heart of downtown Memphis, and I am very pleased to hear that you found that the service from our staff was exceptional. It is our goal to provide excellent customer service to all of our guests, and it is always...

Pleasant Hill, Missouri
Reviewed 7 April 2015

Had a girls weekend in Memphis and stayed at this Hotel. It was within walking distance to Beale St. The service was great! The valet parking was $22/day but you may come and go as needed. Everyone was super friendly and there were happy to advise us on things to do and see..........and eat!!

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Thank Loveatvz
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for your kind review of our hotel! It sounds like you had a great time while staying with us and visiting the city of Memphis. I am delighted to hear that you enjoyed our ideal downtown location, and that you and your friends were able to take advantage of the convenience of being within walking distance to Beale...

Ohio
Reviewed 5 April 2015

The room was nice -with a comfy bed and pillows. Housekeeping didn't give us any tea - and I mentioned it downstairs and they gave me complimentary tea at their coffee shop. They were nice - and the breakfast, while not free, was competitively priced and good. We parked in the garage right next door for $14 for a 24...

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Helpful?
Thank brandasa
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your experience at our hotel with us and with others. I apologize that you did not find tea in your room, but I am delighted to hear that we were able to resolve the matter to your satisfaction. It sounds like downtown Memphis did not meet with your expectations, but I would like to invite you...

Reviewed 4 April 2015

Cons: 1) Check in was slow and we were billed for two nights for a one night stay. It took us a week to correct the issue. 2) The shampoo bottle in the room was open and half empty. 3) Housekeeping attempted to enter our room twice while the Do Not Disturb was hanging on the door. 4) No fridge...

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Helpful?
1Thank Danny B
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

I am so sorry to hear that you were disappointed with your stay at our hotel. I sincerely apologize for the inconveniences you experienced regarding billing mistakes, interruptions by housekeeping, and insufficient supplies in your room. I regret your dissatisfaction with our hotel, and you can be assured that your comments will be shared with our management staff. Thank you...

Reviewed 3 April 2015 via mobile

Our room was nice enough, although the coffee pot had not been cleaned from the last guest. Trying to get our car out of valet (we were offered no option to self-park) parking was a bit absurd. The clearly understaffed crew was hustling but the wait was unreasonably long (over 30 minutes). Won't be back.

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Helpful?
Thank Bill M
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for your comments. I am very sorry to hear that you had a less than satisfactory experience at our hotel. I apologize for the inconveniences to your stay regarding the unclean conditions of the coffee machine in your room and the long wait for your car in valet. I can assure you that this is not typical of...

Little Rock, Arkansas, United States
Reviewed 3 April 2015

I came to Memphis for a concert at the Orpheum Theatre. This was a great choice for the money (compared to The Peabody, Westin, etc.). It is within walking distance of the FedEx Forum, The Orpheum, as well as all the clubs an retaurants in the Beale Street area. The room was clean, the hotel staff was very friendly and...

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Helpful?
1Thank Jeannie G
DOSHIDowntown, Sales Coordinator at Holiday Inn Select Memphis - Downtown (Beale Street), responded to this review

Thank you for sharing your experience at our hotel with us! I am very happy to hear that you enjoyed the convenience of our downtown location, found our staff to be friendly and helpful, and your room to be clean and comfortable. I hope we are able to welcome you back to our location on your next visit to Memphis....

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Room Service
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
Official Description (provided by the hotel)
Take a video tour of this hotel!The Holiday Inn Select Hotel-Memphis is conveniently located in the heart of downtown Memphis, directly across the street from the famous Peabody Hotel and within walking distance of Beale Street, The NBA FedEx Arena, Peabody Place (Shops, Restaurants, and Starbucks Coffee) Mud Island, the Cook Convention Center, the Pyramid, Orpheum Theater, Autozone Ball Park 'Home of the Memphis Redbirds,' the Rock-n-Soul Museum, the Gibson Guitar Plant and many popular downtown restaurants and shops. Adjacent to the Rendezvous Restaurant. Complimentary wireless high-speed Internet access in all guest rooms and meeting space. ... more   less 

Additional Information about Holiday Inn Select Memphis - Downtown (Beale Street)

Address: 160 Union Ave, Memphis, TN 38103-2618
Region: United States > Tennessee > Memphis
Price Range: $207 - $386 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Select Memphis - Downtown (Beale Street) 3*
Number of rooms: 190
Reservation Options:
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Also Known As:
Holiday Inn Select Memphis - Downtown (Beale Street) Hotel Memphis
Holiday Inn Beale Street
Holiday Inn Memphis
Memphis Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Select Memphis - Downtown (Beale Street) staff and other travellers.
23 questions
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swansea
6 months ago
Albany, New York
over a year ago
5 months ago
Toronto, Canada

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Questions? Get answers from Holiday Inn Select Memphis - Downtown (Beale Street) staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on Union side can be a little noisy with vehicle traffic”
 of 5 bubbles traciep895, 10 Mar 2017 | Read review
“Higher floors seem quieter. Ice machines are on every other floor.”
 of 5 bubbles JTscarb, 6 Nov 2016 | Read review
“Ask to be away from the ice makers.”
 of 5 bubbles , 28 Oct 2016 | Read review
“rooms located away from the elevator are quieter”
 of 5 bubbles pianoman88, 24 Sep 2016 | Read review
“Request a room on street side opposite The Peabody”
 of 5 bubbles 862helenv, 22 Sep 2016 | Read review
5 of 5