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Homewood Suites Memphis - Hacks Cross

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407 Reviews from our TripAdvisor Community

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Showing 404: English reviews
Woodstock, United States
Reviewed 8 December 2016

Overall I thought the facility was very nice, breakfast was great and the place was clean but in the end what I remember is the type of service I received. We had some issues with our television and a lack of wash clothes that could have (should have) been resolved more fastidiously. Ultimately I believe a hotel is judged by...

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 589jeffreyf
Management response:

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We are continuously working with our staff and guest to provide better service throughout the hotel. It is honest remarks like yours that will help us get to where we need to be. Please accept my personal apology for...

Oak Ridge, Tennessee
Reviewed 8 December 2016 via mobile

Everything about this stay was great! Room was nice, service was fantastic! Bridgette will take fantastic care of you during happy hour, rest of staff is great too. My new go-to for Memphis. Staff here really cares about making this a great experience.

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Helpful?
Thank Stephanie G
Management response:

Thank your for sharing your experience here at Homewood Suites by Hilton Memphis Southwind. We are delighted to hear that your stay was enjoyable. We will share your remarks with Bridgette as well as the rest of the staff. We look forward to serving you again when in the area. Have a great day! Casey Thompson

Southern California
Reviewed 4 December 2016

The entire staff was very professional and willing to assist. The Front Desk Clerk very positive and professional. Housekeeping very thorough room was super clean. Shuttle Drivers both were friendly and professional. My second trip within two month and I will always come back. Thank You and Warm Regards

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank constancel307
Management response:

Good afternoon, We were delighted to read your kind remarks. Thank you for taking the time to let us know about your stay with us. We will be sharing your feedback with the hotel staff to ensure that we continue to exceed all our guest expectations. We look forwarding to having you stay with us again.

KNOXVILLE
Reviewed 29 November 2016

This hotel gives you a home away from home atmosphere. The staff will go out of their way to get whatever you need. The breakfast staff (Betty) was excellent. The hotel is less that one mile from shopping, restaurants and grocery stores.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank RODNEY B
Management response:

Good afternoon, Thank you so much for taking the time to let us know about your experience while staying at our property. We are delighted to hear these wonderful remarks. We will share your kind remarks with our staff, especially Betty. We look forward to seeing you again should your travels bring you through our area.

Fayetteville, North Carolina
Reviewed 22 November 2016

Great staff & location! It's always nice to enjoy the atmosphere & area whenever we're in town. Homewood Suites Southwind always knows how to bring on southern hospitality. Ms Betty & Lorenzo are true stars!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank ruthtS9430EN
Management response:

Good evening, Thank you for letting us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We are pleased to hear that your stay was exceptional. Betty, Lorenzo, and our staff will be delighted to hear the warm remarks you have provided. We look forward to seeing you again in the future.

Dallas, United States
Reviewed 21 November 2016

This hotel has the best staff ever! they are very welcoming and made sure they took care of every guest! My favorites were Bridget and Lorenzo! I have never received this type of hospitality at any hotel. The rooms were great but i would come back and stay just of the strength of the staff! They were awesome!

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank 879ravens
Management response:

Good afternoon, Thank you so much for taking the time to let us know about your experience while staying at our property. We are delighted to hear the positive remarks. Here at Homewood Suites by Hilton Memphis Southwind, we not only want to meet our guest expectations, we try to exceed them. We will share your kind remarks with our...

Huntsville
Reviewed 3 November 2016 via mobile

My room was on the 4th floor. Noise level was low. Large king sized bed which was very comfortable with a white duvet cover. Room was very clean. Separate rooms, kitchenette and living room area, bedroom is separated by a door and the sink vanity area is separated from the shower toilet room. Plenty of countertop space at sink along...

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Helpful?
Thank Lisa B
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Lisa B - It is great to see you enjoyed your stay with us. I am happy that you were pleased with everything from the room down to the complimentary breakfast. Our suites are very spacious and have much to offer our guests if traveling one night or staying an extended period of time. We will definitely look into...

Memphis, United States
Reviewed 1 November 2016

The staff was friendly, the rooms were clean and very accommodating. It was quiet and close to several food options. Stayed here for business one night, but would definitely stay again. Complimentary breakfast was also a plus.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Rachel M
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Rachel M - It is always great to come to hotel with a friendly staff. I am glad you enjoyed your rooms. Yes we are located in a quiet part of East Memphis with plenty of shopping and restaurants nearby. We do hope you will definitely stay with us again. Hope to see you again soon. Best regards, Jonathan...

Reviewed 27 October 2016

Consistently receive exceptional customer service from all of the staff. From checking in to checking out and everything inbetween they never fail to make my stay exceptional. I'd highly recommend this Homewood Suites if you are planning to stay in Memphis

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank Linda S
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear Linda S - I am very pleased to see you have consistently received exceptional customer service from the staff. This is what should be expected for our guests. It is great to know we are accommodating you from check-in to check-out. We also very much appreciate any and all recommendations. Please do not be a stranger and come back...

Lichfield, United Kingdom
Reviewed 25 October 2016

Handy location, large comfortable rooms and friendly staff. Enjoyed 6 night business stay and found plenty of restaurants and bars within a short walking distance. Minor criticism of breakfast quality is deserved but overall stay very good and would not hesitate to go back.

Review collected in partnership with Homewood Suites by Hilton
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Helpful?
Thank andrewhM8803YB
HiltonsofSouthwind, General Manager at Homewood Suites Memphis - Hacks Cross, responded to this review

Dear andrewhM8803YB - I am glad that you enjoyed your 6 night stay with us. Our rooms are quite large and comfortable. And of course it is always great to be greeted with a friendly staff. There are many restaurants close by as you mentioned. I am sorry to hear of the breakfast quality you experienced. I would love to...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Breakfast included
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Shuttle Bus Service
  • Meeting Rooms
  • Self-Serve Laundry
  • Dry Cleaning
  • Multilingual Staff
  • Conference Facilities

Additional Information about Homewood Suites Memphis - Hacks Cross

Address: 3583 Hacks Cross Rd, Memphis, TN 38125-8803
Region: United States > Tennessee > Memphis
Price Range: $175 - $330 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Homewood Suites Memphis - Hacks Cross 3*
Number of rooms: 123
Reservation Options:
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Also Known As:
Homewood Suites Memphis - Hacks Cross Hotel Memphis
Homewood Suites Hacks Cross
Homewood Memphis
Memphis Homewood Suites
Hotel Style:
#20 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Homewood Suites Memphis - Hacks Cross staff and other travellers.
2 questions
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United States
7 months ago
over a year ago

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Questions? Get answers from Homewood Suites Memphis - Hacks Cross staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try to get first floor, but if you get back of hotel it is a bit of a hike to the lobby.”
johnwH3732RS, 2 Feb 2017 | Read review
“away from stairs or elevator”
SuzieDallas_Tx, 31 May 2016 | Read review
“I had the 4th floor, and it was fine.”
jillienga, 14 Apr 2016 | Read review
“If noise early in the morning (4am) bothers you, ask for a room on the north side (even #'d rooms).”
v0nyad, 11 Apr 2016 | Read review
“As I said very quiet, except for room 100, if you sleep in the bedroom area not on pull out the sounds of the door wouldn't bother you much.”
1200Emma, 1 Apr 2016 | Read review
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