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Homewood Suites Memphis - Hacks Cross

464 reviews
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Traveller (26)
Room & Suite (35)
Dining (7)
Overview
  • Excellent48%
  • Very good22%
  • Average13%
  • Poor10%
  • Terrible7%
Travellers talk about
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.0 Star Hotel
All hotel details
Offers from Homewood Suites Memphis - Hacks Cross
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
5 Mar6 Mar
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (464)Write a Review
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All reviewshome away from homeevening receptiongreat place to stayextended stayevery morningbusiness tripbreakfast staffenjoyed my staycomplimentary breakfastwould highly recommend this hotelfront desk staffhotel is locatedwafflesbettykrogerkitchenettegermantown
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41 - 45 of 461 reviews
Reviewed 23 June 2017

Super clean, spacious suite! Staff was so friendly and welcoming! I arrived very late at night and they were there waiting for me. The suite was gorgeous and the bed was so comfortable. I will definitely stay here again in the future!More

Review collected in partnership with Homewood Suites by Hilton
Thank katiefY4433BM
Management response:Responded 25 June 2017

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We are delighted to hear your stay was pleasurable and will share your feedback with the hotel staff to ensure we are striving to...More

Reviewed 21 June 2017 via mobile

I think this was theworst experience I've had with hotel staff in my entire life. Basically a smell of marijuana lingered in our room for a few minutes because someone came in briefly after smoking. The room was cleaned as normally and the smell disappeared...More

Thank DeAnna S
Management response:Responded 22 June 2017

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. We do enforce a strict No Smoking policy at our hotel and never charge a guest without proof of smoking in the room. We...More

Reviewed 21 June 2017

As a weekly business traveler this is by far the worst stay I have ever had in my travels. The customer service was pathetic to the point the I considered moving hotels. It was the first time I ever considered that. I have stayed in...More

Review collected in partnership with Homewood Suites by Hilton
1  Thank chrissY535AR
Management response:Responded 22 June 2017

Thank you for taking the time to let us know about your stay. It seems as though we did not meet your expectations and for that we apologize. We will be sharing your feedback with the hotel staff to ensure that we strive to not...More

Reviewed 19 June 2017

I've stayed at this Homewood Suites several times while in Memphis on business. The hotel is located in close proximity to restaurants, shopping, etc. During the month of May and early June, I stayed at this location twice. On both occasions, the elevator servicing the...More

Thank CYN651
Management response:Responded 20 June 2017

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton Memphis Southwind. It looks as though we did not meet your expectations and for that we apologize. We will be sharing your feedback with the hotel...More

Reviewed 16 June 2017

Usually, Hilton is pretty good but definitely not this one! In our suites, there were lines of ants marching on the table, garbage cans, lots of them. The bathroom has the fixtures either about to fall off or rustic. The whole place felt like filthy...More

Thank Su W
Management response:Responded 17 June 2017

Thank you for taking the time to let us know about your stay here at Homewood Suites by Hilton. It looks as though we did not meet your expectations and for that we apologize. We will be sharing your feedback with the hotel staff to...More

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About
Amenities
Top amenities
Pool
Free Parking
Fitness Centre with Gym / Workout Room
Free High Speed Internet ( WiFi )
Breakfast included
Hotel Amenities
Business Centre with Internet Access
Free Parking
Shuttle Bus Service
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Conference Facilities
Dry Cleaning
Room amenities
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Details
Price range
US$123 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Memphis
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$123 - US$230 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#20 Business Hotel in Memphis
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
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Traveller (26)
Room & Suite (35)
Dining (7)
Pool & Beach (2)
Business Centre & Event Rooms (4)
Questions & Answers
Ask a question
Lanalee L
26 September 2016|
AnswerShow all 3 answers
Response from Zeffreia J | Reviewed this property |
There is a non refundable 50$ pet fee
0
Votes
Sharon A
29 November 2014|
AnswerShow all 2 answers
Response from HiltonsofSouthwind | Property representative |
Hi, Sharon. We are about 20-45 minutes from Beale Street depending on traffic. If you go after/before rush hour, it will be closer to the 20 minute range. Just stop by the desk and we will give you printed directions with... More
0
Votes
Room Tips
"Choose a 4th floor room to avoid noise from rooms above."
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"Stay on north side rooms, south side is behind Kroger and people throwing things in dumpster will wake you..."
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"Get a room on the second floor - or request on away from the entrance doors"
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"Go to a different hotel"
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