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Picked the Holiday Inn because you are usually safe with a known chain. Wrong this time with this facility.
The staff was very friendly and courteous and the lobby was clean. That is about as far as it went. Room was dirty, holes in carpet,...More
1 Thank Turk282001
Response from Andrew S, General Manager at Holiday Inn Express Memphis SouthwindResponded 25 July 2017
I am sorry that you did not enjoy your stay. I will look into the issues that you stated. We pride ourselves on providing a clean, safe and friendly environment and I am sorry that we failed to deliver. We are currently in the midst...More
Came to Memphis to visit Graceland. Two nights at this Holiday Inn Express. Loved the whole experience. The hotel is clean comfortable and quiet. The staff is friendly and helpful. Would recommend this hotel to everyone.
Thank Roy R
Response from Andrew S, General Manager at Holiday Inn Express Memphis SouthwindResponded 15 July 2017
Thank you for your feedback. We appreciate you staying with us and look forward to your next visit.
We arrived late but found the hotel just fine. Staff members were friendly. The hotel was quiet, clean and well-kept. Our king-size bed was very comfortable; it was medium-height, not like the tall beds that are in fashion. The comforter was medium-weight, not like the...More
Thank Mary Y
Response from Andrew S, General Manager at Holiday Inn Express Memphis SouthwindResponded 3 July 2017
I am glad that you enjoyed your stay with us. We look forward to your next visit.
We were very impressed with the room, customer service, area and the coffee. It is out about 11 miles from the airport but didn't seem to be. Of course you couldn't hear any of the planes but we'll worth it. They have a very comfortable...More
Response from Andrew S, General Manager at Holiday Inn Express Memphis SouthwindResponded 22 June 2017
Thank you for your kind words. I am glad that you enjoyed your stay with us. We look forward to seeing you again soon.
The room was excellent - comfortable, quiet and spacious. The location of the hotel was just right – close to the shopping, meals out and visiting friends and places of interest. Parking was very adequate and the local traffic was minimal. The reception staff were...More