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Hilton Memphis

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Hilton Memphis
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884 Reviews from our TripAdvisor Community

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Showing 876: English reviews
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ATLANTA, United States
Reviewed yesterday NEW

This hotel is showing its age and in my opinion doesn't meet the standards expected from a Hilton. Time for some major refurbishments. There are other brands with better quality and lower costs to stay while visiting Memphis.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Philip D
Humble, Texas
HOTEL’S FAVOURITE REVIEW
Reviewed 4 weeks ago via mobile

Whenever I come to Memphis for business with my Methodist LeBonheur Healthcare client I stay at this location. The staff is great but that's just only one piece of my trip that is very enjoyable. The special treat is the Executive Lounge. OMG! The breakfast is amazing and Ms. Mary is the joy I look forward to seeing. She is...

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Helpful?
Thank Wanda C
About Hotel's Favourite Review
Ben j, Manager at Hilton Memphis, responded to this review

Dear Wanda, Thank you for your raving review of our hotel. We thank you for your continued loyalty and recognizing Mary and Candy for their stellar service that they provide you. I will be sure to pass on the compliments to them. We look forward to seeing you on your next trip. Best Wishes, Ben Joseph Hotel Manager

Knoxville, Tennessee
Reviewed 2 days ago NEW

I would recommend this Hilton. It's an older building, so the sound-proofing isn't terrific, but that was only an issue the first night when they had a biker convention staying there. And that wasn't horrible, just noticeable. The staff were all very friendly and helpful, and the room was very nice.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Becky B
Ben j, Manager at Hilton Memphis, responded to this review

Dear Becky, Thank you for your feedback regarding your recent stay at our hotel. We appreciate the kind words about our staff friendliness and helpfulness. We also glad to hear that you liked the amenities that we had to offer. We look forward to your return visit soon. Regards, Ben Joseph Hotel Manager

Appleton, Wisconsin
Reviewed 2 days ago NEW

Not made aware of convention, no flexibility for room, 100-200 people smoking/drinking/language at doorway to hotel, loud noises outside all night. Hotel staff did NOTHING Don't like the fact that Hilton family hotels aren't all equal. I understand property likes to have fully booked weekends, but when you are the outsiders, it made for a terrible hotel experience and the...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Lon K
Ben j, Manager at Hilton Memphis, responded to this review

Dear Lon: Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry that this stay didn't meet your expectations due to the large group we had during the weekend. We are reviewing your comments about our staff and will use your feedback to make...

Royal, Arkansas
Reviewed 3 days ago NEW

Super nice room, location and amenities for the price. Love staying at this property the evening before a trip out of the Memphis airport. Great service from the bell station to front desk to house keeping to airport shuttle. Our shuttle to the airport was (as always) on time, efficient and very obliging. Love this Hilton property! So, why not...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 1dw2
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay with us. We thank you for your continued loyalty to our hotel and we do apologize about the experience you encountered with the convention that we had at the hotel. We appreciate you giving us another opportunity in the future and we will make sure that you have a...

Atlanta, Georgia
Reviewed 4 days ago NEW

I was in town for one night last week for work and decided to stay at this Hotel. This was definitely one of the better Hilton's I have stayed in. I travel a lot for work and typically stay in Hilton Hotels. This was a beautiful hotel and their lobby was really nice. The room was really nice and very...

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Helpful?
Thank Rhoyaldiva22
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, We are thrilled to hear that you enjoyed your stay with us thoroughly. We are glad to hear that our staff was very friendly and you really liked the addition of Provisions market that serves Starbucks coffee. We look forward to your return visit soon. Regards, Ben Joseph Hotel Manager

Longview, United States
Reviewed 4 days ago NEW

Traveling from Texas. With family we had 3 rooms 801, 802, and 811. Spending over 1500. For our Stay there in Memphis that week. The hotel it self was beautiful. The morning after checking in my some of my family went down for breakfast. and was treated like thieves. when greeted that morning the man started counting us like cattle...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank 181valenciaw
Ben j, Manager at Hilton Memphis, responded to this review

Dear Valencia, Thank you for taking the time to share your experience about your recent stay at our hotel. I have shared your comments with our management team for their follow up to ensure that these were isolated events. We also use your feedback as a training tool for our team members to improve the services that we provide to...

Atlanta, Georgia
Reviewed 5 days ago NEWvia mobile

Family was in town and needed two rooms Th-Sun. Lived in Memphis years ago and was leery about booking this location. We were all presently surprised w the staff and amenities were all in good shape. Rooms were a little dated but not bad given the age of the hotel. The family would recommend but for me as a season...

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Helpful?
Thank LawrenceTD1515
Ben j, Manager at Hilton Memphis, responded to this review

Dear Lawrence, Thank you for your recent comments about your stay. We are happy to hear that your family enjoyed their stay but disappointed that we were not able to meet your expectations. We are glad that you enjoyed the amenities that were on offer and our staff's hospitality. We hope you will continue to choose us in the future...

New York City, New York
Reviewed 5 days ago NEW

Large hotel in a convenient area. Hotel is a little bit dated and the executive lounge could be improved. I felt it was a little under representing what a Hilton property should be and instead was in line with a Hampton Inn. Staff was very friendly though!

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Helpful?
Thank CWGators22
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your feedback regarding your recent stay with us. We apologize that we did not meet your expectations and will use your feedback to find ways on how we can improve the guest experience. Thank you for the compliments for our staff, we are happy to hear that they were very friendly. We hope to welcome...

Longview, Texas
Reviewed 6 days ago NEW

Great service, friendly staff, if you had a bad experience, try them again. These folks bend over backwards for you. If you don't care about a trendy decor, you will love it. The rooms are clean and the food is good.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank cwc825
Ben j, Manager at Hilton Memphis, responded to this review

Dear Guest, Thank you for your raving review of our hotel especially the compliments to our staff. We are very proud of our Team members and the southern hospitality they display. We are happy to hear that you loved our product and the food offerings in the hotel. Regards, Ben Joseph Hotel Manager

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Internet
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hilton Memphis

Address: 939 Ridge Lake Blvd, Memphis, TN 38120-9407
Region: United States > Tennessee > Memphis
Price Range: $174 - $323 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Memphis 3.5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Hilton Memphis Hotel Memphis
Hilton Hotel Memphis
Memphis Hilton Hotel
Hotel Style:
#23 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Memphis staff and other travellers.
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Questions? Get answers from Hilton Memphis staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book a higher floor room the view is great!!”
 of 5 bubbles Rhoyaldiva22, 20 Mar 2017 | Read review
“Book elsewhere.”
 of 5 bubbles cameronc553, 16 Feb 2017 | Read review
“The view from the higher floors is spectacular! One whole wall is a window!”
 of 5 bubbles sostrzycki, 2 Feb 2017 | Read review
“Higher floors probably have less "traffic"noise”
 of 5 bubbles 40KarenP40, 25 Jan 2017 | Read review
“Rooms are quite similar, choose executive level if possible.”
 of 5 bubbles Mom2MGirls, 18 Jan 2017 | Read review
5 of 5