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Sheraton Memphis Downtown Hotel

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Sheraton Memphis Downtown Hotel
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992 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

I booked the hotel using Starwood points about three weeks before our trip. I chose this hotel for its proximity downtown and low points cost. As so many downtown hotels do, they farm out their parking to a third party that charges exploitive amounts. You can park across the street, still pay and rick crossing the busy street. The location...

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Helpful?
Thank JustJamesus
Tennessee
HOTEL’S FAVOURITE REVIEW
Reviewed 1 week ago via mobile

I attended a 3-day conference. During this time I had opportunities to interact with staff. All except one person was not only courteous but friendly and willing to go out of their way to help. Whether I was talking to a colleague " I don't know where the Magnolia room is." And a staff member stopping to give directions or,...

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Helpful?
1Thank Regibus
About Hotel's Favourite Review
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Regibus, Thanks so much for the 5 STAR review. We are happy to know that most of the staff was helpful and courteous towards you during your stay. It's too bad that we have an employee on our floor that does not embrace our culture of Delivering Hospitality. We will soon figure that out. Come back and stay with...

Morris, Illinois
Reviewed 3 days ago NEW

Lovely decorated room with great view of the city. Attentive staff. Housekeeping did an excellent job - our room was clean, clean, clean. Made our business trip in Memphis a memorable, enjoyable stay. Lovely amenities. Even the hallways were nice. Was such a nice stay that we hated to leave. Made our stay in Memphis a fantastic experience!

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Helpful?
Thank DJ O
Talladega, Alabama
Reviewed 3 days ago NEW

Excellent service from everyone from valet services to checkout. The marketing department was so helpful in getting us what we needed to decide about having the conference in Memphis. They were very helpful all along the way. Our conference attendees commented that the food we were served for our banquet was excellent and not the usual "hotel conference food." The...

Review collected in partnership with this hotel
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Helpful?
Thank N1451ZUmarkh
Rhode Island
Reviewed 4 days ago NEW

We arrived at 3PM and our room was not ready until after 5PM. Though staff were gracious and the room was adequate, it did not compensate for the long delay or the loud lobby music. Fortunately, Beal Street was lots of fun with it's good food and music. The Civil Right Museum is a must see history of Africans in...

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Helpful?
1Thank LMPBG
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear LMPBG, Please accept my sincere apologies to you for the delayed check-in. There are times when we have challenges getting our guests to check out on time so we can turn the rooms for our in-coming guests which ends up putting us behind. I'm glad the rest of your stay went well and that you enjoyed Beale Street. Have...

Reviewed 1 week ago NEWvia mobile

Convert from Marriott chain, encouraged by promises of consistent service. Greater by a 15 minute check-in with staff disappearing all over the place. Room downgraded with forced unsuitable recompense. Not a single apology for the change. Public areas appear dated, rooms are better. Location not as good as the Doubletree and views from room disappointing. Could definitely do better, will...

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Helpful?
1Thank Sam R
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Sam R., Please accept my sincere apologies for the terrible experience you had at our hotel. We always have the best intentions when it comes to taking care of our guests and sometimes, we just have a bad day. I'm so sorry you were inconvenienced and I hope that we were able to make it right for you. I...

Derby, United Kingdom
Reviewed 1 week ago

We stayed for 3 nights before moving onto New Orleans. We were on floor 14 and that was fine ,not noisy at all. Bed comfortable and room large. Staff helpful ,booked taxis, gave directions etc. Breakfasts good, evening meal not that brilliant ( burnt fries).in all would recommend.

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Helpful?
Thank Andrea W
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Andrea W., Thanks so much for the nice review. We are happy to read that you enjoyed your stay with us. My apologies for the burnt fries. I'm going to forward this over to our Executive Chef so he can share with his team. Have a great day! Cheers, Dan

Columbus, Mississippi
Reviewed 1 week ago via mobile

Our family of three chose this hotel due to location near pyramid, large indoor swimming pool, and trolley stops right at hotel door. These were the perks for us. Room was clean and beds very comfortable. We were on the 11th floor with a nice view of the river and city. Large window in room you can open to get...

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Helpful?
Thank allietaylor07
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Allietaylor07, Thank you so much for the review and for sharing your experience at the hotel on Trip Advisor. We are thrilled to read that you had a great stay with us and that the staff was extremely hospitable. I'm not sure what the noise was above you as we are not doing any renovations...but my guest is it...

Reviewed 1 week ago via mobile

We recently stayed here as midway point on our Spring Break trip to Florida. We were very disappointed with our stay due to four reasons. 1. Check in. We arrived around check in time at 4:00 and waited 35 min. in line. The front desk people were very unfriendly. 2. Parking. There isn't any self parking only valet. This is...

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Helpful?
Thank Candice B
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Candice B., Please accept my sincerest apologies for the inconveniences you had during your stay. We strive to deliver excellent service and accommodations to every guest and I'm so sorry we failed you. I am very concerned about our front desk being rude to you. Can you please email me the name your reservation was under so I can...

Tennessee
Reviewed 1 week ago

Very nice stay for a business trip. Room was clean and very nice. Beds extremely comfortable. Ninth floor room. I would suggest a higher floor or one overlooking the river as there was quite a bit of road noise. Great breakfast and bar area nice. To the best part...the staff! So helpful and friendly. Everyone smiled and went out of...

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Helpful?
Thank Cards78
Dan P, Manager at Sheraton Memphis Downtown Hotel, responded to this review

Dear Cards78, Thank you so much for the 5 STAR review and for recognizing the staff. We have a wonderful culture in our hotel and believe that if we take great care of our team, they will take great care of our guests. I think it's working!! We appreciate the feedback and hope you get a chance to stay with...

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Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy outstanding service in the warm, welcoming atmosphere of the Sheraton Memphis Downtown Hotel. Attached to the Memphis Cook Convention Center and located on the vintage Memphis Main Street Trolley line, we provide easy access to some of downtown’s most notable attractions. Our downtown Memphis hotel is within walking distance of numerous government and corporate offices, as well as the Riverwalk, which offers breathtaking views of the Mississippi River. Nearby are museums, sports venues, Graceland, and Beale Street, the heart of the city’s music and entertainment district.Relax in any of our 600 stylish guest rooms and suites, featuring magnificent city views. Get a great night’s sleep in a plush Sheraton Sweet Sleeper™ Bed. Upgrade to a Club Room to get Sheraton Club Lounge access, which includes complimentary breakfast and evening hors d’oeuvres.Stay in touch with the office in our business center. Or take some time for yourself with a swim in our heated indoor pool or a workout in our Sheraton Fitness center.With more than 12,000 square feet of versatile function space, the Sheraton Memphis Downtown Hotel is perfect for productive business meetings as well as elegant wedding receptions. The hotel is also connected to the Memphis Cook Convention Center, which offers more than 350,000 square feet of venues. ... more   less 

Additional Information about Sheraton Memphis Downtown Hotel

Address: 250 N Main St, Memphis, TN 38103 (Formerly Memphis Marriott Downtown)
Region: United States > Tennessee > Memphis
Price Range: $199 - $419 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Memphis Downtown Hotel 4*
Number of rooms: 600
Reservation Options:
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Also Known As:
Memphis Marriott Downtown Hotel Memphis
Marriott Memphis
Hotel Style:
#7 Luxury Hotel in Memphis
#27 Business Hotel in Memphis
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Memphis Downtown Hotel staff and other travellers.
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Questions? Get answers from Sheraton Memphis Downtown Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Book early and upgrade with parking. You'll get a better view, room and the parking already on there for only a little more per night.”
 of 5 bubbles JustJamesus, 22 Mar 2017 | Read review
“Go for a higher room if you can.”
 of 5 bubbles 475andrea1, 13 Mar 2017 | Read review
“River view or floor 9 or higher”
 of 5 bubbles Cards78, 11 Mar 2017 | Read review
“higher the better, use the glass lift”
 of 5 bubbles Kevin-Vance, 1 Mar 2017 | Read review
“Was next to staff reaupply room and all you could hear was staff acting the fool and banging the wall with equipment. ”
 of 5 bubbles Y8931YKchrisb, 23 Feb 2017 | Read review
5 of 5